Average Concierge salary in London

Job Title: Concierge Location: Crouch End, LondonSalary: £28,000 - £31,000 per annumJob Type: Full-Time, PermanentWorking Hours: Monday to Friday, 8.30AM - 5:30PM This iconic, Grade II-listed 1930s building is being transformed into a dynamic mixed-use development. As the front-of-house concierge, you'll be the first point of contact, ensuring smooth operations and a welcoming environment for residents and visitors alike. This is a rare opportunity to join a small, stable team in a high-profile, long-term role, offering a unique blend of historic charm and modern living. Key Responsibilities Be the welcoming face of this prestigious development, greeting residents and visitors with a friendly, professional attitude.Manage the front desk and provide concierge services such as handling enquiries, booking management, and coordinating deliveries.Log issues and service requests using the appropriate systems.Oversee the cleanliness and general upkeep of common areas, ensuring a tidy and presentable environment.Liaise with residents, contractors, and the estate management team to ensure smooth operations.Maintain a high level of communication with residents to ensure their needs are met and assist with any complaints or queries. What We're Looking For Experience in a concierge role, ideally residentialExcellent customer service and communication skillsStrong self-management and reliabilityCalm under pressure, especially when dealing with complaints or difficult residentsUnderstanding of security procedures, access control, and key managementWillingness to learn and grow, particularly in facilities management basics Why This Role? Weekday-only hours (no weekends!)20 days holiday plus bank holidays (TBC)Pension scheme includedA secure, long-term position in a high-profile, mixed-use development How to Apply If you are someone who thrives in a fast-paced, sometimes challenging environment and have a passion for delivering excellent customer service, we'd love to hear from you.

We are currently recruiting for a professional and personable Concierge/Doorman to join a dedicated team based in one of London's most iconic residential garden squares. This is an excellent opportunity for someone who thrives in a front-facing role and enjoys daily interaction with a high-profile and discerning customer base. As the first point of contact for residents, you will be a visible presence on-site and play a crucial role in maintaining strong relationships with residents and ensuring a first-class service experience Please note: This is primarily an outdoor role. A uniform and seasonal clothing are provided year-round. Key Responsibilities Deliver concierge services across the allocated residential buildings, including support for vulnerable residents where needed.Act as the main communication point for residents, keeping them informed and updated on building-related matters.Represent the on-site team with professionalism and build trust through consistent, reliable service.Liaise with contractors and suppliers to ensure maintenance and service standards are upheld.Conduct regular building inspections to maintain safety and security.Assist in the upkeep and presentation of garden areas, working alongside landscaping teams.Collaborate with operations and sustainability teams to support wider environmental and community goals. Schedule Average of 40 hours per week, delivered over a monthly rota.Working hours: 8am - 6pm (includes 1-hour lunch and two 30-minute breaks).Shift pattern: 7 days on / 3 days off, 5 days on / 1 day off, 3 days on / 2 days off. Candidate Profile Proven experience in a premium customer service or concierge-related role.Confident handling sensitive or high-profile client interactions.Strong interpersonal and communication skills.Basic understanding of general maintenance procedures.Team player with a proactive attitude.Enhanced DBS clearance required. If you are passionate about delivering high standards of service and are ready to be the face of a prestigious London address, we would love to hear from you.

Our client is currently seeking an experienced Night concierge to join the team at a luxury development in North West London. The shift pattern will be 4 nights on and 4 night off with working hours 7pm - 7am. Main duties: Deliver excellent customer service to all residents.Greet all residents professionally and courteously.Proactively anticipate resident's needs.Aid and engage with all guests/residents and colleagues within the development.Always act as an ambassador for the company.Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.Verify all visitors, suppliers, and contractors.Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.Carry out regular building checks and log/report any maintenance that is required through the correct channels.Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.Ensure the communal areas are always kept clean, tidy, and presentable.Report any incidents, problems, or complaints to the appropriate manager promptly.Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.Complete the am/pm/overnight operational reports and handover and report any operational issues.Assist with Move In's/Move Out's.Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5* Hotels.Reliable and timekeeping.Immaculate presentation.Strong written and verbal communication skills in English.Have excellent communication skills.Experience in the highest level of customer service.Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.