Average Complaints Handler salary in the UK

Complaints Investigator Rate; Up to £300 per day (inside IR35/via umbrella)Location; Hybrid (2x per week onsite),Newcastle city CentreDuration; 6 month contractSanderson are currently supporting a financial services remediation programme and are looking for experienced Remediation / Redress Case Handlers (Complaints Investigators) to manage customer cases from allocation through to final outcome.The role involvesEnd-to-end case investigation.Reviewing customer records and transactional data.Assessing eligibility and customer detriment, and applying structured remediation and complaints-handling methodology.You will make evidence-based decisions, clearly document rationale, and ensure outcomes are robust, auditable and defensible.Drafting clear, compliant written responses, explaining complex decisions in plain English, applying redress calculation principles where required.Working in line with defined quality, governance, and assurance frameworks.Experience Required;Financial services remediation, redress or complaints investigation.If this is of interest, please apply online with an updated CV attached.Reasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Complaints HandlerContract Type: 3-month contractJob Type: Full-timeLocation: Pitsea, BasildonSalary: £14.34 per hour (PAYE)Working Hours: Monday to Friday, 9am - 5pmWe are seeking a Complaints Handler for a 3-month contract. This role involves handling complaints directed to the CEO's office. The position is office-based with a hybrid working arrangement to be confirmed.Day-to-day of the role:Handle and respond to complex enquiries and complaints directed to the CEO’s office, ensuring a professional and timely resolution.Analyse and investigate complaints to understand underlying issues and gather necessary information.Coordinate with various departments to collect data and responses as part of the complaint resolution process.Prepare detailed reports and summaries of complaints for review by senior management.Maintain a high standard of customer service and confidentiality at all times.Required Skills & Qualifications:Proven experience in complaints handling or a similar role.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work independently and manage multiple tasks effectively.Proficient in Microsoft Office and experience with CRM systems.To apply for the Complaints Handler position, please submit your CV detailing your relevant experience.

Job Title: Complaint Handler - Motor Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues Hours: Full time, Permanent ______________________________________________ A bit about us: At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK's most well-known retailers and brands to help their customers finance purchases in a responsible way. The Role: The role of a Motor Complaint Handler is to handle motor finance complaints, including Satisfactory Quality and DCA cases, ensuring fair outcomes in line with FCA and consumer protection regulations. Key Responsibilities: Deliver fair, empathetic, and compliant outcomes for motor finance complaints within FCA-regulated timeframes.Investigate cases thoroughly using DISP rules and Consumer Credit legislation, ensuring redress is provided when appropriate.Maintain competence through ongoing training, quality reviews, and continuous professional development.Collaborate with colleagues, contribute to process improvements, and raise issues that impact customer experience.Manage customer data accurately, communicate effectively, and take ownership of queries using expert knowledge and digital tools. Skills & Attributes: Proven experience in Complaint Handling within Finance.Strong communication skills with the ability to type and talk in real time, alongside excellent written, empathetic, and results-focused communication.Proven experience in complaint handling, particularly within motor finance and Satisfactory Quality claims, with sound judgement and attention to detail.Solid understanding of FCA regulations, including DISP, DCA structures, Consumer Duty, and Conduct Risk, with awareness of regulatory expectations.Proficient in using complaints management systems and digital tools, with strong keyboard skills and ability to prioritise and manage workloads effectively.Able to work independently while contributing to team learning, with good rapport building, letter/report writing skills, and awareness of customer vulnerability. What's in it for you? Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; Competitive salary and a contributory pension schemeAccess to our Health Cash Plan SchemeA multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days outThe opportunity to buy and sell holidays, giving you even more control over your work-life balance Could this be you? Making a positive impact is at the heart of everything we do. We're looking for people who live by our values - we're positive, we're brave, and we own it. You don't need to meet every requirement. If you have around 75% of the skills and the right attitude, we'd love to hear from you. Apply now to join a team that makes a real impact. Learn more about careers with us: https://careers Your Application Journey * Call with our Talent Acquisition team * Competency-based interview (60 minutes) F2F We aim to complete the process within 3-4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. Equal Opportunities We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.