Average Complaints Handler salary in London

TCC is urgently looking for a team of experienced Diploma Level 4 qualified Advice Complaints Handlers and Business Reviewers for an ongoing project investigating complaints relating to suitability of advice on pensions and investments business in particular. Job Title: Advice Complaints Handler Rate: £250 per day (via an umbrella) Start Date: November 2023 Duration: 8 months initially Location: Working from Home Role: End-to-end complaints handling, including review, decision making and redress.The focus is on suitability of advice on pensions and investment business. Requirement: You MUST BE Diploma Level 4 Qualified.Pension and Investment complaint handling and/or business review experience is required. Paraplanning experience will also be considered.Professional, excellent attention to detail, ability to make decisions as well as following set processes & procedures.

Complaints Handler/Resident Liaison Officer - Repairs and Maintenance in Social HousingBased in East LondonFull time, permanent£28,000 per annum Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in East London: Duties: Customer Care and dissatisfaction response.Occasional visits to tenantsProactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible.Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes.Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter.Writing written response to complaints.Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service.Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction.Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager.Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a complaints handling role.Confident compiling written response to complaints via email and letter.Previous experience of working with Local Authorities or Registered Housing Providers is desirable.Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential.Knowledge of Reactive Maintenance Services is desirable. If you're interested in this role, please apply online or call Meg on for more information! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Hyde is looking to recruit a Complaints Handler. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As Complaints Handler at Hyde you will be the first point of call for customers to talk through their concerns and identify the best route for a resolution. You will manage all complaint cases within timescales and work with key stakeholders both internally and externally to ensure the smooth resolution to all complaint cases from start to finish. Responsibilities Provide a responsive, excellent, customer focused and efficient front line/telephone/in writing service to all customers, internally and externally ensuring a high level of customer satisfaction is achieved.Monitor issues identified and provide a quick response to our customers, meeting timescales and ensuring these are resolved, troubleshooting difficult complaints and making sure prompt and appropriate action is taken.Manage and prioritise busy caseload which includes a high volume of telephone contact, letter writing and case management, demonstrating flexibility around priorities.Articulate straight-forward decisions and actions to help resolve issues and hold service areas to account for delivering these.Demonstrate clear accountability and ensure that complaint cases are escalated where progress is not being made in line with our time scales. Skills and Experience Required First response complaints experience Previous experience working within Social Housing (desirable)Customer service Case handling Benefits A fantastic pensionLife assuranceGreat holidaysAn award-winning flexible benefits package.Volunteering daysHyde operates an agile approach to work, requiring you to be in the office 40% of your time. Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.