Average Complaints Handler salary in London

Aftersales – Complaints HandlerLocation: Enfield, EN1Salary: £28,000 – £31,000 + Performance BonusesHours:Monday to Friday: 8:30 AM – 5:30 PM2 Saturdays per month: 9:00 AM – 3:00 PMAbout UsWe’re one of the UK’s most dynamic and fastest-growing used car supermarkets, retailing over 1,000 vehicles every month with a talented team of 300+ employees. Our business is built on strong customer relationships, high standards, and a culture of teamwork, energy, and growth.As we continue to expand, we’re now looking for an experienced and customer-focused Aftersales Complaints Handlerto join our Enfield team.The RoleAs an integral part of our Aftersales & Customer Experience department, you’ll be responsible for managing and resolving customer complaints with professionalism, empathy, and efficiency. You’ll liaise between customers, the workshop, and management teams to ensure every issue is handled swiftly — turning potential challenges into opportunities for outstanding customer service.Key Responsibilities:Handle complaints relating to recently purchased vehicles with care and attention.Liaise with the Workshop Controller to book vehicles in for diagnostics and repairs.Maintain consistent and clear communication with customers throughout the process.Manage expectations, ensuring resolutions are fair, timely, and compliant.Promote positive customer outcomes and encourage 5-star reviews post-resolution.Log all communications accurately and follow internal processes diligently.Collaborate with management to identify and implement process improvements.About YouMinimum 2 years’ experience in a used car dealership, aftersales, or automotive complaints role.Good understanding of Consumer Rights Act 2015, vehicle warranties, and repair procedures.Excellent communication, negotiation, and problem-solving skills.Confident, calm, and professional under pressure.Strong organisational and multitasking abilities with attention to detail.Why Join Us?Join one of the UK’s leading and most ambitious used car dealerships.Excellent long-term career progression and training opportunities.Supportive, energetic workplace culture with regular team events.Competitive salary plus monthly performance-related bonuses.Be part of a passionate and customer-driven aftersales team.

My leading FinTech client is looking for someone to take responsibility for dealing with high-level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required.The following skills/experience are essential:Strong background in handling FOS complaints and working with the Financial Ombudsman.The ability to explain complex processes in a simple and logical way.Excellent communication skills.Rate: Up to £450/dayOutside IR35Duration: 4 months +Part-time (2 days per week)If you are interested in this Senior Complaints Handler position and meet the above requirements, please apply immediately.

Complaints Handler/Client ServicerLondon£33,600Are you confident on the phone, able to handle sensitive conversations, and keen to develop your career in dispute resolution?We’re looking forComplaints Handlerto join our Dispute Resolution Team in London, where you’ll play a vital role in helping consumers and businesses reach fair outcomes. This role combines customer service skills with case handling responsibilities. You’ll speak with consumers and accredited businesses, gather information, review evidence, and help reach impartial, fair decisions.What You’ll Do Handle inbound and outbound calls with consumers and businesses regarding disputesCollect and assess evidence, following guidelines and proceduresApply relevant rules, codes of practice, and training to reach fair outcomesWrite clear, well-structured case notes and decisionsManage a busy caseload and meet performance targetsWork collaboratively with your team to improve processes and services About You Previous call centre, customer service, or case handling experienceConfident communicator with strong telephone and written skillsAble to remain calm, empathetic, and professional in sensitive situationsHighly organised with the ability to manage multiple cases at onceStrong attention to detail and ability to follow procedures accuratelyExperience using CRM systems (Salesforce/Zendesk) is a plusAn interest in consumer rights, dispute resolution, or legal processes would be beneficial Why Join? Competitive salary of £33,600Full training in case handling and adjudication providedOpportunity to build a career in dispute resolution and consumer protectionWork in a supportive, professional environment where your role has real impact Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998Morgan Spencer Limited, registered in England & Wales No: 4254114