Average Complaints Handler salary in the UK

Join Huntswood's Expert Complaints Team - Make a Real Impact in Utilities! Are you an experienced Complaint Handler ready for your next challenge? Huntswood is looking for passionate professionals to join our vibrant Utilities Complaints Team in Glasgow. Use your skills to resolve real customer issues-like billing queries, missed appointments, and meter concerns-for one of the UK's leading utilities providers. Why Join Us? Contract until August 2025 - extensions being discussed at this time Start Date: 14th July 2025 Competitive Day Rate: £155/day (via umbrella - we'll guide you through it) Location: Central Glasgow - full-time in-office for training, then hybrid (3 days in office/week) Hours: 37.5 hours/week, Monday to Friday, between 8am-6pm What You'll Gain: Be part of a dynamic, supportive team that became part of ResultsCX in 2024-a global leader in customer experience transformation Build valuable experience for future campaigns and career growth Work in a collaborative environment where your voice matters What We're Looking For: Proven experience handling customer complaints-utilities sector experience is a big plus Strong communication and problem-solving skills Confident using MS Office (especially Word) and internal systems Detail-oriented, self-motivated, and a great team player Able to work from our Glasgow office as required A Company That Cares: As part of the ResultsCX family and a proud Disability Confident employer, Huntswood is committed to equal opportunities and guarantees an interview to all disabled applicants who meet the minimum criteria. Ready to take the next step in your career? Don't miss this opportunity to grow with a trusted name in customer experience. Apply today and start making a difference with Huntswood!

Complaints Handler £25k p.a Manchester City Centre (Fully on-site) Monday-Friday, 9am-5pm Job Purpose To be responsible for the day-to-day management of Service Issues, being first point of contact for both client and internal teams to always ensure the highest level of service. Working for a International consultancy firm providing expert services in HR and Employment Law for Businesses across the UK, who have been providing these services for over 40 years and have huge growth plans in place. Job Overview This is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLA's as a minimum requirement, ensuring customer expectations are managed at all times. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solution whenever possible. As a Resolution Specialist communication is key to delivering a world class service both internally and externally. Day-to-Day Responsibilities To be the key person for receiving client service issues To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff.To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.To understand all our client databases and systems in order to adequately investigate and respond to the client. Key Skills Excellent attention to detail and problem solving skillsExcellent standard of communication written and verballyAbility to manage your own time and workload confidentlyBe the first point of contact for both client and internal stakeholders.Be able to challenge and influence at a senior levelHave a solution focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA.Collaborate and conduct regular meeting across the business to ensure high quality outcomes.Provide regular updates to the management team on progress. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics Ensure all service issues are dealt within departmental SLA.50% resolutions in 24 hours (not Technical)50% resolutions in 72 hours (technical)Average of 30 cases rolling at any one timeAverage quality score of Minimum 3.75+Talk Time Minimum 3.5 hoursEnsure regular updates to management showing trend analysis.Develop training and support tools to aid improvement.Have regular face to face catch ups with key departments.Maintain less than 5% RED as a team.Share successes and challenges within the business. What is Required? A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.Ability to work in a fast paced environment.Strong time management skills.A dynamic and flexible approach, as well as the ability to work under pressure. Why Join the Team? This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy so we look for colleagues who have a positive and results focused attitude. Through training and development we make sure that everyone who works here has the resources they need to build their careers. Benefits (and more) 25 days' holiday, plus bank holidaysDay off on your birthdayCash plan for you (and your children, if any)Holidays increase after 2- and 5-years' serviceContractual sick payPrivate medical insurance after 5 years' servicePension Plan and Life Insurance Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

One of our Financial Services clients requires a Complaints Administrator / Handler to manage and take ownership of a wide range of complex issues and complaints from customers, whilst ensuring they are commercially aware at all times. Key Responsibilities Support the business in the disputes handling process and delivery of complaints by way of: • Receiving inbound queries and complaints from customers / customer representatives, and responding in a timely and appropriate manner. • Assisting with the preparation of DSAR information packs. • Acknowledge complaints within regulatory deadlines, complete and maintain logs of all complaint registers and MI. • Completing complaint investigations thoroughly; researching databases, files, records and meeting with relevant staff in order to produce a detailed report of the events and actions leading up to the complaint. • Liaising with customers and write comprehensive decision letters to customers or their representatives. • Liaising with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. • Completing redress calculations and gather the information required to complete these calculations from third parties. • Liaising with the firm’s legal representatives and insurers, and provide regular information and updates. • Making fair and reasonable judgements about complaint outcomes in a timely manner and in line with TCF principles. • Managing a workload of cases at various stages of resolution. • Assisting in the completion of information gathering and audit. • Liaising with department managers in reference to any concerns, providing feedback and tracking resolution. • Assisting with producing management information for use by Senior Managers and Directors. • Assisting with the recording and monitoring of legal fees. • Work with the Risk & Compliance team to ensure the firm’s systems and controls are robust, support the immediate and future business plans, and adhere to regulatory requirements. • Identifying systems, procedures and control improvements. • Ensuring current system and controls are effective and embedded within the firm. • Providing support and assistance to any ad hoc compliance projects as appropriate. Knowledge and Skills • Previous experience of working in a complaint handling role is essential. • Experience of working in a Financial Services environment is preferable. • Demonstrates commitment to the fair treatment of customers. • Ability to review and interpret regulatory developments. • Strong communication skills. • Excellent organisation, influencing and relationship building skills. • Strong analytical and investigation skills. Working 35 hours a week, Monday to Friday, 9am - 5pm with 1 hour for lunch.