Average Complaints Administrator salary in the UK

Complaints Investigator Location: Remote (We can only consider candidates with the right to work in the UK at this time) Working Hours: Full Time (Monday - Friday 09:00 - 17:30) Salary: Up to £27,000 + 25 days holiday and a fantastic range of benefits which can be found HERE About Us When we started Kensington, we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we are the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we have always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it is an approach that can make a real difference to people who want to own a property. What You Will Be Doing Are you passionate about resolving complex issues and delivering excellent customer outcomes? Join our dynamic Complaints Team, where you will play a key role in ensuring customer satisfaction across a range of issues. As a Complaints Investigator, you will handle and resolve complaints relating to various topics, from mortgage applications to account servicing and historical issues. You will work within our policies, procedures and regulatory guidelines to provide accurate, timely and well-crafted responses via post, email and telephone. In this role, you will serve as an expert in both simple and complex investigations, aiming to improve customer experiences by resolving issues thoroughly and efficiently. Whilst our Customer Service Team strives to resolve complaints at the first point of contact, more complex cases will be escalated to you and the team. Key Accountabilities * Take full ownership of investigations, ensuring all internal and external queries are resolved accurately and efficiently. * Handle redress calls, transactions and challenging customer interactions with confidence aiming for effective resolutions. * Craft personalized/bespoke, high quality correspondence in relation to complaints . * Ensure that all work complies with relevant regulations, procedures and policies, whilst using sound judgment to solve problems and identify trends. * Conduct root analysis to identify the underlying issues behind complaints and ensuring measures are taken to prevent recurrence. * Address queries and referrals from within the team and across the business. * Keep risk in mind when performing daily tasks ensuring safe and compliant outcomes. * Act as a subject matter expert (SME), providing specialist knowledge and representing your expertise when needed. What You Will Need * Proven experience within financial services or the mortgage sector is essential. * Skilled in handling complex customer queries and resolving complaints, both over the telephone and in writing. * Familiarity with customer administration policies and processes, including both simple and complex transactions. * Comfortable working in a fast-paced target-driven environment with a focus on excellent customer service. * Adaptable to change, with a positive attitude towards continuous improvement. * Proficient in using Microsoft Applications. * Familiarity with customer administration policies and processes, including both simple and complex transactions. * A solid understanding of technical aspects of the financial services industry, enabling you to tackle a variety of customer queries with confidence. * Strong attention to detail and accuracy with the ability to key, process and index incoming workloads. * Skilled at balancing customer needs with department goals to ensure a smooth and effective workflow. Please only apply if you have experience of working within a Complaints Handler role within the mortgage or financial services sector or a similar regulated environment. Why Join Kensington Mortgages Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available, so we try and support everyone however we can. We also recognise the fact that people seek work life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued. We are an inclusive and equal opportunity employer that values diversity. This means we respect and embrace differences in gender, identity, race, ethnic origin, sexual expression and orientation, religion, faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We are a place where you can be you. As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. If you thrive in a fast-paced environment, are driven to solve problems and want to make a `Difference' - we would love to hear from you!

We are looking for a Complaints Handler. Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer. What You Can Expect Location - BorehamwoodSalary - £28,000Work type - Permanent Main Responsibilities as a Complaints Handler Assess and resolve customer complaints efficiently and professionally, ensuring compliance with regulations and promoting good customer outcomes.Engage with customers to understand their needs, resolve queries, and liaise with internal/external parties as necessary.Conduct Root Cause Analysis to identify and implement corrective actions and improvements.Accurately input data, complete related paperwork, and adapt to changing priorities to meet deadlines.Support team members and assist with departmental administration, ensuring compliance with regulatory and company standards.Monitor workloads to avoid regulatory or reputational risks, achieve performance targets, and maintain punctuality and attendance.Follow Health and Safety regulations and contribute to a safe, organised working environment.Undertake other duties as assigned by senior management. Skills, Qualifications, and Experience Customer service experienceThe ability to communicate effectivelyPrevious experience within a complaints handling roleFinance or Insurance industry experience What’s In It For You? Amazing company to work for!Competitive benefits. For further information on thisComplaints Handler role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

Customer Service and Complaints Advisor - Temporary until at least March 2025 possibly longer Mansfieldc£14.85p.h - £18.10 p.h. Depn exp We have a great opportunity for and experienced customer correspondence officer to work working for a local government organisation You will be responsible for providing essential departmental support by drafting correspondence or managing correspondence operations in response to enquiries from customers, members of the public, residents of local communities or Parliamentarians on behalf of their constituents. The role of Customer Service and Complaints Advisor Acknowledge and deal with correspondence within the appropriate timescales, producing plain English, quality draft responses promoting customer service excellenceLiaising directly with customers over the telephone to help resolve their queries, providing reassurance where required and follow up agreed outcomes and actions in writing.Establish and maintain relationships with internal departments and other government departments and local authorities to make sure replies to correspondence are accurate and replied to within the agreed deadline.Prioritise your work and make decisions on when to follow up on issues and when to escalate to your manager.Logging and processing of correspondence on the systems, as well as troubleshooting queries and identifying improvements.Help to manage the teams' customer mailbox and workflow.Take on duties within the wider Customer Strategy and Services team such as answering customer calls if required.You will produce documents to a high standard using the appropriate software, including the following but not limited to - MS Office and Excel. The ideal candidate for the role of Customer Service and Complaints Advisor will have Proven experience of customer service and handling complaints or compliance issuesAttention to detail and problem-solving skills.Excellent written English and communication skills with the ability to use positive language to write and communicate clear and concise responsesExperience of liaising and coordinating with key stakeholders across a wide range of organisationsStrong administration skills and the ability to work under pressureProficient in using all Microsoft Office programsAbility to investigate and resolve complaints, previous experience of this is essentialPublic sector experience would be an advantage but not essential Don't miss out apply today!! Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Keywords - customer complaints / customer complaints / customer service / customer correspondence / complaints investigator / complaints resolver / account manager