Average Communications Specialist salary in the UK

Customer Service Specialist 12-month temporary contract £13.85 per hour Hours: Monday - Friday: 08.30 - 17.00 Hybrid: 2 days on site & 3 days WFH We are recruiting for an experienced Customer Relations Specialist to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome the opportunity to speak with you. Purpose of role: Customer Service Specialist The main purpose of this role is to manage the investigation, resolution and outcome of expressions of dissatisfaction (complaints) from customersUndertaking fair, consistent, prompt and thorough investigations of written and verbal complaints cases in accordance with company guidance and case handling rules.Use of judgement to ensure fair and appropriate Customer outcomes within relevant limit of authority. Production of high quality written final responses and providing comprehensive, professional summaries and updates on progress to the relevant stakeholders (when required)Required to evaluate Customer circumstance, inconvenience and distress to achieve an appropriate resolution from a wide range of potential options including but not limited to goodwill payments, write offs and non-monetary compensation.Negotiate on a regular basis with relevant business areas including external parties to reach an appropriate multi-party resolution ensuring the best outcome for the customer.Manage the diagnostic and triage processes across multiple channels to effectively categorise, route and prioritise cases.Manage cases by accurately reporting and logging all actions through company systems to support root cause analysis and reporting requirements. Accountable for sending all regulated correspondence to the customer within FCA timelines (e.g. acknowledgement letter, holding letter and final response letter). Skills / Experience: Customer Service Specialist Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance.Excellent oral and written communicationsAbility to demonstrate systematic thought processes and plan and manage own workload/delivery.Strong customer focus.Experience of working in a complaint handling environment, either within financial services or another industry type.Good attention to detail.High level of resilience.Ability to cope under pressure and meet strict deadlines. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors. For information on other roles, we have available please call for further details.

Communications Specialist needed in Cornwall Paying  £21.62 per hr ref 5253784On a temporary basis The Communications Specialist will provide strategic support and campaign delivery for the Digital Inclusion in Adult Social Care programme, working closely with the Digital Inclusion team and the ambassadors. The second part of the role supports the Resettlement service to create regular communications and promotion of eventsThe Communications Specialist will use a range of channels and methods to reach and influence the target audiences, such as social media, newsletters, webinars, events, press releases, case studies, videos, podcasts, etc. The ideal candidate will have strong project management and organisational skills, and the ability to plan, deliver, and evaluate communications campaigns and activities within budget and deadlines.  If you are interested in the role, please email your CV to  quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared

Internal Communications Specialist - Manchester Full Time - 6 month FTC £40,000 5 day working week (1-2 days in Manchester based office) Start date ASAP Role Overview: The Communications Specialist will be responsible for supporting the creation, execution, management, and evaluation of internal communication initiatives. This role is essential in delivering effective communication strategies during a period of significant transformation, integration, and growth for the business. The position requires ensuring that communications are timely, targeted, and aligned with the broader organizational goals, fostering a sense of connection and engagement across the company. Responsibilities: Communication Planning & Execution: Collaborate with leaders and project teams to develop and execute communication plans for business and transformational initiatives. Ensure all communications are transparent, clear, and empathetic, aligning with organizational changes. Content Creation & Distribution: Produce and disseminate various types of content, including emails, articles, intranet posts, and presentations, to convey key messages, celebrate achievements, and share best practices. Align communication content with business strategy, values, and objectives to ensure consistency. Channel & Campaign Management: Assist in measuring and analyzing communication channels and campaigns by setting objectives and collecting data to identify areas for improvement. Offer guidance and support for both company-wide and localized communication efforts. Business-As-Usual Communications: Support routine communication and engagement activities, including webinars, administrative tasks, and reporting. Ensure all communications reflect the company's tone and style. Requirements: Experience & Qualifications: Proven experience in a mid-level internal communications role. A qualification in communications, marketing, or a related field is desirable. Skills & Abilities: Exceptional writing skills with the ability to simplify complex information into clear and engaging narratives. Strong interpersonal skills, with the ability to build effective relationships quickly at all organizational levels. Creative thinking with strong problem-solving abilities. Excellent attention to detail and strong organizational skills. Proficiency in Microsoft O365, including SharePoint, with the ability to quickly learn new systems. Experience with email platforms is a plus. Experience in supporting communications related to people and culture initiatives (e.g., diversity, inclusion, wellbeing, ESG) is advantageous. ***PLEASE NOTE, YOU MUST HAVE THE RIGHT TO WORK IN THE UK IN ORDER TO BE CONSIDERED FOR THIS JOB*** APPLY You can apply for the Communications Specialist position now by sending me your CV. Do not?forget to register as a candidate too.?? Thomas Hipkins Delivery Consultant Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please?look?at our website.? Sphere?is an equal opportunities employer.?We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.