Would you be excited by the prospect of joining a Fast Growth, innovative, award-winning organisation who have an outstanding reputation when it comes to looking after and consistently progressing their employees? What you will be doing This role would be responsible to deliver an outstanding customer service to our students, providing a single point of contact for all non-academic queries and ensuring our students have the information and support they need to succeed in their studies. The main goal of the Student Enrolment Advisor is too ensure students who have accepted there place at BPP complete the necessary steps in order to register on their programme in a timely manner. What we’re looking for Provide an effective and innovative phone customer service experience to our University students. Support proactively our students in the pre-registration process and in their progress through our programmes.Provide information, support and advice on non-academic queries (including but not limited to university policies and procedures, finance and funding, health and welfare, societies, accommodation and learning support) and liaising with the appropriate departments where necessary.Act as the central point of phone contact for student enquiries.Maintain accurate records and information for students using the MS Office suite, the CRM system, Salesforce, and internal student information systems.Help to develop effective processes to get the information required for a proactive approach to student support.Share knowledge and experience with other BPP teams to ensure a standard high level of service is maintained.Record data accurately to monitor students’ cases, progress and resolutions.Make suggestions for improvements to the service offered by the University Service team, and work on the implementation of changes where required.Maintain awareness of current developments in relevant areas, such as new BPP processes, practices and policies.Perform from time to time such other duties as may be consistent with the post.To adhere to BPP Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at work Act (1974) and relevant EC directives.Adhere to internal Ethics policy. What we are looking for The candidate will be experienced in managing high inbound and outbound phone activities.Outstanding understanding of student support issues preferred.Able to demonstrate strong planning and organisational skillsAbility to construct professional email/written communicationsAbility to achieve goals and deadlines as set by the business.Ability to communicate via phone with students and staff in a helpful and professional manner.Confidence in dealing with difficult or sensitive situations.Good organisational and time management skills.Good understanding of the HE environment. Company Benefits Pension - up to 5% matched by employerLife Assurance - 4x basic salaryCycle to work schemePrivate Medical CoverHealth Care Cash PlanDental InsuranceEmployee Assistance ProgrammeWill Writing ServiceIncome ProtectionGive as you earn - You can make tax-efficient contributions to a charity of your choice.BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing , and home insurance.25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP’s courses for free - be it a professional qualification or full degree. Sound like the perfect fit?Apply today.read more
Average Communications Advisor salary in the UK
Are you a people person, with outstanding communication skills and a keen interest in helping your community? Then join our Prevention Team as a Community Safety Advisor! Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming, community - will you join us? Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working. Community Safety AdvisorJob reference: VAC000307Location: Stocklake, Aylesbury, Bucks, HP20 1BDSalary: £28,565 - £29,191 per annumContract: PermanentHours: 37 hours per week Benefits: Local Government Pension SchemeGood annual leave entitlementEmployee benefitsEmployee Assistance ProgrammeOccupational HealthFree onsite parking About The Role: Working within the wider Prevention Team, you will work alongside two other Community Safety Advisors, and be responsible for: Delivering our ongoing project in specialised housing environments, high-rise premises, sheltered accommodation and other similar settings.Delivering Home Fire Safety Visits to people who live in these settings.Working with those living in these settings to identify and reduce fire risk in their homes, providing advice and guidance, and installing risk reduction equipment such as smoke alarms, as required.Attending community events, with other members of the team and operational fire crews, to deliver wider community safety education to improve public safety across the Service area. About You: The ideal candidate for our Community Safety Advisor role will be: Great at communicating with people.Flexible in their approach to work.Keen to support the wider Prevention Team, and local fire stations, in the delivery of Prevention activity.Passionate about improving the lives of vulnerable people.Required to travel across Buckinghamshire and Milton Keynes on a daily basis (vehicle provided). Skills Excellent interpersonal skills.Confidently able to interact with members of the public.Able to prioritise workloads.Able to plan and problem solve in a range of circumstances.Able to work well under pressure.Excellent written and verbal communication skillsAble to demonstrate an openness to change, actively seeking and supporting it. Experience Experience of engaging with the public.Experience of carrying out personal risk assessments (or willingness to learn). Qualifications English and Maths GCSE at Level 4 to 9, or equivalent.IOSH (or willingness to work towards this qualification).Level 3IC Fire Safety qualification (or willingness to work towards this qualification).First Aid at Work (or willingness to work towards this qualification).L2 safeguarding. Application closing date: 17/12/2023 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status, or disability are welcome. If there are any adaptions or adjustments we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone. Everyone who works with us is required to have a DBS check. Abatement & Protected Pension If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority, you are required to notify Human Resources as Abatement Rules may apply. No agencies please.read more
Merrifield Consultants is thrilled to partner with an international charity to find them a Communications Advisor to work with and advise a senior figure with the charity. This role will combine two crucial elements: strategising and leading the communication channels for this person and guiding and advising content based on current affairs, political matters, and more.Job Title: Communications AdvisorOrganisation: International charitySalary: £82,000 - £92,000Location: London (Hybrid working, 2-3 days in the office)Contract: Permanent, Full timeClosing date: Monday 4th December 2023Required: CV and Cover LetterKey Responsibilities: Shape and guide the strategy, content, and public positioning for the advocacy efforts of a senior figure. Craft and refine the majority of outward-facing content on behalf of this senior figure.Provide counsel and formulate a comprehensive strategy for the senior figure's media presence, determining target outlets, tone, and positioning to amplify advocacy impact. Supervise the creation and management of the majority of external content related to charity work and advocacy, covering talking points, correspondence, social media, and occasionally speeches and opinion-editorial pieces. Assist the senior figure in preparing for public engagements, offering briefing materials and verbal/written briefings as needed. Collaborate with the senior team and other leaders to identify strategic communication opportunities that enhance the visibility of senior figures on key topics. Develop an annual external communications strategy for senior figures, aligning goals, metrics, and target media outlets/audiences with broader advocacy, fundraising, and influencing objectives in coordination with your line manager. Skills and Experience: Robust background in writing and editing, particularly for esteemed individuals and organizations. Demonstrates outstanding written communication skills, adapting tone and content for diverse audiences and mediums.Meticulous attention to detail, ensuring precision in grammar and factual accuracy.In-depth knowledge of global media markets in both northern and southern regions, coupled with established relationships with pertinent platforms and journalists.Profound comprehension of traditional and digital media landscapes, staying attuned to platform trends for tailored content production.Resourceful and self-reliant, exercising excellent judgment while taking ownership of a broad spectrum of responsibilities.Proven experience in steering multi-stakeholder projects, adept at collaborating across organizations to achieve objectives. Skilled in navigating and fostering connections among internal and external stakeholders with diplomacy and constructive approaches.Accomplished in handling confidential information with the utmost discretion. This role is perfect for someone who has a fantastic understanding of current affairs and the political landscape across several countries, but as well, you have a complete understanding of the importance of running succinct, sensitive, and intelligent communication channels for a principal figure. This role will be a big commitment and will require someone to be available outside of the standardised hours.To find out more and to apply for this role, please contact Stuart Milliner at Merrifield Consultants. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.read more
Top-paying locations for Communications Advisor jobs
|Location||Average salary||Salary range||Jobs|
|South West London||£77,500||£77,500 - £77,500||1|
|View Communications Advisor salaries in South West London|
|Sunbury-on-Thames||£60,000||£60,000 - £60,000||8|
|View Communications Advisor salaries in Sunbury-on-Thames|
|London||£54,833||£35,498 - £87,000||9|
|View Communications Advisor salaries in London|
|West London||£41,250||£40,001 - £42,500||2|
|View Communications Advisor salaries in West London|
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