Student Enrolment Advisor
Would you be excited by the prospect of joining a Fast Growth, innovative, award-winning organisation who have an outstanding reputation when it comes to looking after and consistently progressing their employees? What you will be doing This role would be responsible to deliver an outstanding customer service to our students, providing a single point of contact for all non-academic queries and ensuring our students have the information and support they need to succeed in their studies. The main goal of the Student Enrolment Advisor is too ensure students who have accepted there place at BPP complete the necessary steps in order to register on their programme in a timely manner. What we’re looking for Provide an effective and innovative phone customer service experience to our University students. Support proactively our students in the pre-registration process and in their progress through our programmes.Provide information, support and advice on non-academic queries (including but not limited to university policies and procedures, finance and funding, health and welfare, societies, accommodation and learning support) and liaising with the appropriate departments where necessary.Act as the central point of phone contact for student enquiries.Maintain accurate records and information for students using the MS Office suite, the CRM system, Salesforce, and internal student information systems.Help to develop effective processes to get the information required for a proactive approach to student support.Share knowledge and experience with other BPP teams to ensure a standard high level of service is maintained.Record data accurately to monitor students’ cases, progress and resolutions.Make suggestions for improvements to the service offered by the University Service team, and work on the implementation of changes where required.Maintain awareness of current developments in relevant areas, such as new BPP processes, practices and policies.Perform from time to time such other duties as may be consistent with the post.To adhere to BPP Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at work Act (1974) and relevant EC directives.Adhere to internal Ethics policy. What we are looking for The candidate will be experienced in managing high inbound and outbound phone activities.Outstanding understanding of student support issues preferred.Able to demonstrate strong planning and organisational skillsAbility to construct professional email/written communicationsAbility to achieve goals and deadlines as set by the business.Ability to communicate via phone with students and staff in a helpful and professional manner.Confidence in dealing with difficult or sensitive situations.Good organisational and time management skills.Good understanding of the HE environment. Company Benefits Pension - up to 5% matched by employerLife Assurance - 4x basic salaryCycle to work schemePrivate Medical CoverHealth Care Cash PlanDental InsuranceEmployee Assistance ProgrammeWill Writing ServiceIncome ProtectionGive as you earn - You can make tax-efficient contributions to a charity of your choice.BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing , and home insurance.25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP’s courses for free - be it a professional qualification or full degree. Sound like the perfect fit?Apply today.
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