We have an exciting 15 Month FTC, Maternity Cover position for a Billing & Collections Manager to join our team in Chertsey. We will also consider this position to be based from our Keighley office. Purpose The NBS & Mods Billing & Collections Manager is the owner of finance related activities in the end-to-end Order-to-Cash process in the unit and drives collaboration with related stakeholders. NBS - New Business Solutions / Mods - Modernisation Key Responsibilities: Business Partnering Participates in selected business meetings to build detailed understanding of unit business performance and related topics.Provides billing & credit management expertise as needed.Ensures completeness and accuracy of the billing-to-collection strategy and dispute management routing for relevant business lines and units.Builds effective relationships through positive communication that motivates and influences others.Manages regular reporting to the senior finance team. Invoicing, Credit management collections, and Cash application Approves new account, order, and contract applications according to credit policies.Develops, supports, and maintains the billing-to-collection strategy and the dispute management routing, ensuring FL wide fit, training the relevant teams in FL.Resolves and supports FL in complicated billing, collection, and dispute cases.Reviews and assesses query & dispute root cause analysis and agree corrective actions from end-to-end perspective.Responsible for customer invoicing, credit request, cancellation and rebill processes from end-to-end perspective.Responsible for supporting the end-to-end cash application process managed by BPO partner.Manages finance operations partners collaboration for credit management, collection, and dispute management processes.Ensures all variable billing is processed in a timely manner whilst monitoring the incoming information flow required to process each invoice and escalate where necessary. Leads a team of Billing & Collection Specialists to execute their role in line with the global process to manage billing, collections, and disputes.Output Tax - support the business with any queries, ensure tax point dates are correct.Monthly Forecasting of 120-day debt, Bad debt provision and Incoming CashRisk management - communication to business on customers at risk, assessing risk to business. Communicate priority accounts (roll over risks) Leadership & People Management Leads the team to be proactive and professional with customers and collaboration with KONE colleagues.Coaches the team members to achieve superior results through constant one to one dialogue and sharing of best practices.Develops, motivates, and inspires the team and individual to high performance. Skills & Experiences Proven billings & collections experience.Construction industry knowledge is desirable.Possess dedicated team management and influencing skills in a matrix organization.Local regulations on relevant finance, legal, construction processes and taxation.Be customer focused, understanding the needs of customers and the importance of providing solutions to satisfy short and long-term objectives.Ability to work effectively in a highly complex, diverse, changing environment, whilst adapting to change and maintaining focus on key business goals and objectives.Strong communication skills, both written, verbal, and presentational.Microsoft Office, PowerPoint, and Excel experience.Excellent problem solving and analytical skills.read more
Average Collections Officer salary in the UK
Job Title: Collections Consultant Location: Hybrid 2 days a week in the Brentwood office, 3 days from home. Salary: Up to £32,000, depending on experience - plus a bonus of 10% paid our monthly pro rata after successful passing of probation after 6 months - please not this will be backdated for the first 6 months once probation passed Working hours: Monday to Friday 9am-5:30pm. Required to work 1 Saturday each month 8am-12pm, which can be taken back in lieu and can be worked at home. Benefits: 25 days holiday rising by 1 day a year for each full year of service up to 28 daysAdditional pay - After successfully completing their probation period, employee will receive 10% of pay each month. This will be backdated to their start date.After 3 months, Pension - Employer Contribution 5.4%, Employee salary sacrifice contribution 2.6%.Employees can contribute more through the salary sacrifice scheme.After 6 months, Private Medical, currently with AXAAfter 6 months, Life Cover - 4x Annual salaryEye care vouchersPerkbox - discount app and wellbeing hubCostco membership at renewal in DecemberFree parkingFree hot drinksRelaxed dress code About the role of Collections Consultant Our client is a Mortgage and Loan Servicing Business who are going through a period of growth and are looking to expand their Collections Team. They are looking for an experienced Collections Consultant to liaise with all customers including those up to date, in arrears, and term expired, whilst maintaining a high level of customer service. You will use your initiative and ensure all regulations and company policies are adhered to. Responsibilities required for the role of Collections Consultant. Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.Dealing with incoming calls and making outgoing call for collections area.Maintaining accurate payment method amendments, DD amendments, taking card payments over the telephone and send out letters to customers.Balancing customer requirements with department objectives.To be clear and fair in all dealings with customers and third parties, in compliance with FCA codes with particular emphasis on the Company's TCF policies.Make fair and appropriate litigation decisions in accordance with company policy and individual mandate, paying due regard to the principles and rules of MCOB, ensuring that the Treating Customers Fairly principles are met, and that litigation action is only used as a last resort. Maintain own workflows, proactively building rapport with customers, as a route to resolving arrears situations: reacting promptly in identifying those situations where escalation of action is required.Maintain and develop close working relationships with third parties acting for the company where relevant to the role.Ensure that all possible steps are taken to reduce the business exposure to loss, including recognition and resolution of fraud and money laundering.Always ensure compliance with corporate policies & process criteria.Maintain accurate records relating to all activities carried out and with all dealings with the customer.Contribute to identification and development of innovative processes.Contribute to an open environment in which all parts of the business can present and discuss issues, strategies, and innovations.Take ownership of self-development and performance. Complete 100% of own regulatory e-learning and associated classroom-based training. Experience required for the position of Collections Consultant. The ideal candidate will have mortgage collections experience however are able to consider any consumer lending related collections experience.Ability to listen, emphasise, negotiate and inspire confidence.Ability to take ownership and accountability when making business and customer orientated decisions.Good understanding of TCF principles and regulatory regulations.Good communication skills, both verbal and writtenInterpret and respond clearly and effectively.Time Management skillsWork as part of a teamEmbrace change. For more information regarding the role of Collections Consultant please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.read more
Job Description Location : Oldham Salary : £11 - £13 an hour. Consultants : Cassidy Pinder & Karen Reynolds We are currently working with an award-winning client based in Oldham, who are looking to appoint an Immediate Collections Advisor to join their time. Working within the Design / Fit out Industry, they are looking for a Strong Dynamic Individual to join their Finance team. What you can expect: Temporary Contract (Likelihood to go permanent)Modern Offices with onsite Car ParkingSome flexibility on hours workedFree onsite parkingGood Public Transport LinksSolid Benefits Package once Permanent Key Duties: Checking Customer Credit approve /deny creditNegotiating Payment Plans / Terms & ConditionsSetting up repaymentsQuery Management / Debt ResolutionCharge for overdue invoicesAssist with Month End Reporting / Year-end AuditsOther Finance Duties Profile: Experience within in a Similar Collections / Credit Control / Customer Service Role Solid IT Skills - including ExcelStrong Communication skillsStrong Attitude to Work/ Team Player If you are interested in the Immediate Collections Advisor position please send your CV over to us or contact the office for more information.read more
Top-paying locations for Collections Officer jobs
|Location||Average salary||Salary range||Jobs|
|Wolverhampton||£29,033||£26,000 - £35,100||3|
|View Collections Officer salaries in Wolverhampton|
|Brentwood||£28,167||£28,000 - £28,500||3|
|View Collections Officer salaries in Brentwood|
|Ipswich||£21,250||£21,250 - £21,250||5|
|View Collections Officer salaries in Ipswich|
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