5 years' block management experienceService charge & Section 20 knowledgeSuperb customer service & a drivers licence Job Description: Residential Block Manager – Richmond, LondonLocation: Richmond, LondonSalary: Competitive, based on experienceJob Type: Full-TimeReports to: Senior Property Manager / DirectorOverview: We are seeking an experienced and proactive Residential Block Manager to join our dynamic property management team based in Richmond, London. The ideal candidate will manage a portfolio of residential blocks, ensuring effective service charge management, compliance with leasehold regulations, and top-tier customer service. This role also involves overseeing maintenance, organizing AGMs, and managing major works in line with Section 20 requirements.Key Responsibilities: Service Charge Management: Prepare and manage annual service charge budgets.Ensure timely collection and reconciliation of service charge funds.Handle financial queries from leaseholders and stakeholders. Section 20 Consultation & Major Works: Oversee the Section 20 consultation process for major works.Liaise with contractors and surveyors to ensure projects are completed within budget and to a high standard. Maintenance & Repairs: Organize routine and emergency maintenance.Conduct regular site inspections to ensure properties are well-maintained.Manage relationships with contractors and suppliers, ensuring value for money and quality service. Compliance & Risk Management: Ensure properties comply with all relevant health and safety regulations.Maintain accurate records and documentation in line with statutory requirements.Coordinate fire risk assessments, health and safety audits, and insurance renewals. AGMs & Leaseholder Engagement: Organize and attend AGMs and residents' meetings.Prepare agendas, minutes, and follow up on action points.Provide excellent customer service, addressing leaseholder queries and concerns promptly. Customer Service & Communication: Act as the primary point of contact for residents, leaseholders, and freeholders.Build strong relationships and ensure clear, consistent communication. Driving & Site Visits: Regularly visit properties within the portfolio to ensure standards are met.A valid UK driving license and access to a vehicle is essential. Skills & Experience Required: Essential: Proven experience in residential block management.Strong understanding of service charges, leasehold management, and Section 20 processes.Knowledge of relevant legislation, including the Landlord & Tenant Act and health and safety regulations.Excellent organizational and time-management skills.Exceptional customer service and communication abilities.Proficiency in property management software and Microsoft Office.Full UK driving license and access to a vehicle. Desirable: IRPM or ARMA qualification (or willingness to work towards one).Experience managing properties in the Richmond area or similar locations. What We Offer: Competitive salary and performance-based bonuses.Opportunities for professional development and training.A supportive and collaborative working environment.Flexible working arrangements where possible. How to Apply:If you are a dedicated and motivated individual with a passion for property management, we would love to hear from you. Please send your CV and a cover letter detailing your experience and suitability for this role.Join us in delivering exceptional property management services in one of London's most vibrant and prestigious areas!CVs to
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