Average Collections Manager salary in the UK

We are seeking a skilled Collections Manager to join a reputable financial services organisation in Hampshire. The role focuses on managing debt collection processes and ensuring compliance with industry regulations. Client Details This opportunity is with a well-established financial services provider operating within the banking and financial services sector. As a mid-sized organisation, they are dedicated to delivering exceptional service and maintaining strong relationships with their clients. Description Manage and oversee the debt collection process to ensure timely recovery of outstanding balances.Implement strategies to improve collection rates while maintaining customer satisfaction.Ensure compliance with financial services regulations and company policies.Analyse collection data and prepare reports to inform decision-making processes.Collaborate with internal teams to resolve customer queries efficiently.Train and support team members to achieve collection targets effectively.Identify and address potential risks in the debt recovery process.Maintain accurate records of collection activities and customer interactions. Profile A successful Collections Manager should have: Proven experience in the financial services sector, particularly in debt collection.Strong knowledge of banking and financial services regulations.Excellent analytical and problem-solving skills.Proficiency in using relevant software and tools for data analysis and reporting.Ability to manage and motivate a team effectively.Strong communication and negotiation skills.Attention to detail and a commitment to accuracy. Job Offer Competitive salary ranging from GBP 45,000 to GBP 55,000.Permanent role based in London, offering stability and career growth opportunities.Engaging work environment in the financial services industry.Daily work in the office to foster collaboration and team spirit. If you are an experienced Collections Manager looking for your next challenge in London, we encourage you to apply now and join this respected financial services organisation!

Head of Collections £50,000 – £60,000 Hybrid Working We are recruiting for a head of collections role where you can genuinely shape how collections and credit control operate across the organisation. This is an opportunity to take ownership, simplify complexity, and make a visible impact on cashflow and performance. Why this role? You’ll have the autonomy to redesign and standardise collections processes, resolve complex debtor issues, and build a high-performing, data-driven team. You’ll work closely with Finance, Billing and Operations and be trusted to influence at senior level. What you’ll be doing Leading the end-to-end collections and credit control functionRedesigning processes to improve efficiency, control and cashflowResolving complex debtor and invoicing issues, particularly with local authoritiesLeading and developing a team of three with clear KPIs and accountabilityKeeping overdue debt at or below 10% of total receivablesProviding clear insight, reporting and risk visibility to senior leaders What we’re looking for Proven experience transforming a collections or credit control functionStrong analytical skills with the ability to unpick complex billing issuesA confident, supportive people leaderExcellent stakeholder management and communication skillsExperience working with local authorities or complex billing environments (desirable) What success looks like Clear, consistent processes, healthier cashflow, strong external relationships and a capable, motivated collections team. If you’re looking for a role where your expertise will be valued and your impact clearly seen, we’d love to hear from you.

Collections ManagerLocation: Basingstoke, HampshireSalary: Up to £55,000Do you have a strong understanding of collections and recoveries within consumer credit? Our client is seeking an experienced Collections Manager to join their growing organisation on a permanent basis. This is an excellent opportunity to be part of an innovative business delivering forward-thinking credit solutions in Basingstoke, Hampshire.The successful candidate will lead and develop a team of collections agents, overseeing the end-to-end collections process. You will be responsible for delivering best-in-class customer service while ensuring positive customer outcomes and achieving key business objectives.Key duties:Management & oversight of Collections Strategies, external Debt Collection Agencies and Debt Sale partners. Resource & capacity management to ensure collections SLAs are achievedDialler management, adapting to inbound/outbound contact ratesOversight of collections KPI’s and dashboards, ensuring performance is within appetiteDrive new initiatives to improve arrears management processes including customer vulnerability and forbearance.Managing a team of 6 FTE to deliver good outcomes for those in financial difficultyQA and call monitoring of teamPreparing performance packs and updating senior stakeholders within the businessDebt sale contract managementRequired skills:Experience of managing collections team in contact centre environment within Financial Services industryExperience of managing multiple DCA and debt purchaser relationshipsStrong knowledge of collections and arrears recoveries processes in relation to consumer credit, and Consumer Duty obligationsExperience of managing customers in financial difficulty, including vulnerability and forbearance managementExcellent leadership skills, working with multiple business stakeholders, influencing decisions, and driving projects forwardStrong ability to identify KPI’s, and help create dashboards to improve performanceExperience of presenting performance updates and strategies to the Senior Leadership teamUnderstanding of complaints management, as well as the Financial Ombudsman ServiceContract and debt sale tender process managementExperience in incident management, and forming customer remediation strategiesStrong communication skills with track record of motivating teams and driving increased productivity