Average Collections Manager salary in the UK

Collection Agents At Deloitte, we’re looking for Collections Agents to join a Financial Health and Support Team who work in partnership with a well-known Retail Banking Client, operating within a high-volume inbound call centre environment. Start Date: 16th December 2024 End Date: 31st July 2026 Rate: Equivalent Annual Salary: £29,858.21 Agreed Contractor Rate: £114.84 (Post deduction of all employer costs) Traditional Day Rate Equivalent: £150  You will be paid via PAYEWorking Hours:  Full Time. Monday to Friday, between 8am to 8pm, Saturday, 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview: The Collections Agents will handle a large number of calls, speaking with customers who are facing financial difficulty, completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers, using the TEXAS framework to identify effectively and support them with their financial health. These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a results-orientated and quality-controlled environment. The ideal candidate will have prior financial health and collections experience gained in financial services or utilities. There are opportunities for progression and development, with the ability to shape your career in a growing team. Responsibilities: Handle a high volume of calls and speaking with customers to understand their circumstances, go through income and expenditure forms, and create appropriate arrears solutions.Work towards high productivity and quality standards set by the project.Offer specialised support for vulnerable customers.Escalate any issues to the Team Leader. MUST have Requirements: Minimum of 3 months consecutive experience in collections, working in Financial Services, or 6 months consecutive experience in Utilities.High volume inbound call centre experience.Evidence of working with vulnerable customers. Knowledge of the TEXAS or other vulnerability models is desired. Skills Required: Previous collections, debt, or arrears management experience.Experience of speaking with vulnerable customers and signposting.Excellent telephone manner and strong communication skills.Experience of following processes and working in a regulated environment.A genuine passion for great customer service and helping others.A strong work ethic and resilience, with the ability to work well in a fast-paced environment.  Good MS Office skills.  *There will be future intake dates if these dates do not work for you. #Li-Remote

Collections Leatherhead £28,000 - £30,000 Hours: 8.30am – 5.30pm Office based with potential hybrid working  Duties:• Manage proforma Invoicing on weekly basis – Raise and send out invoices• Investigate unpaid proforma invoices (chase with sales staff, chase clients, send out legal letters, proceed with write offs, proceed with offsets from returns)• Control the Credit Account invoicing spreadsheet (update on daily basis) raise and send out credit account invoices• Offsets from Credit notes• Email queries from showrooms with regards to copies of invoices• Forecast control and update on daily basis• Sending customer statements• Chasing overdue Debt / liaise with clients with regards to any queries follow up with phone calls and keep notes on system• Use of Procure Wizzard system for invoicing for IHG hotels• Answering Phone Calls• Posting Credit Account Payments• Allocation of payments and Offsets• Company Credit Cards for Drivers receipt management and reconciliation• Manual Proforma Invoicing• Dealing with any ad hoc queries and Tasks Benefits:• Office parking• Private Pension after passing probation• Private Health & Benefits insurance after 1 year of service with Medicash• Quarterly team bonding Dinners & drinks with the company• Annual Company events such as Summer / Christmas Parties• Potential hybrid working after passing probation• Discretionary company Bonuses, year end Bonus & Christmas Bonus• 20 days Holiday + Bank Holidays pro rata running from January to December

Function and job purpose: To ensure that collections and recoveries are received in a timely manner and to ensure our risks are mitigated. Description of role and key responsibilities: Arrears/collections: • Collection of the company’s arrears cases. • Corresponding by phone, email and letter to external customers and stakeholders. • Always deliver a consistent and professional level of service. • Achieve set revenue targets and call quality objectives. • Handle each call promptly and in the correct manner, updating records accordingly. • Follow Company policies and procedures at all times, ensuring that legislative requirements are met. • Negotiating settlements in line with settlement policy where this provides the optimal outcome for the company. Long Term Payment Arrangements (LTPA): • Set up LTPA where this is the optimal outcome for the company. • Collecting customer payments in accordance with LTPA, which includes conducting regular comprehensive reviews (research on Directors, recent financial activity, current job status, financials leading to increasing payments and managing lapsed payments). • Proactive movement of non-adhered LTPAs to litigation. • Any other request deemed reasonable from your line manager. Core skills and knowledge: • Excellent communication skills in all forms; confident telephone manner and excellent customer service skills. • Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties. • Knowledge and experience of working in a collection’s role. • Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts. • Experience of working in a fast-moving environment and ability to work under pressure. • Have the ability to relate to people from a variety of different backgrounds. • Be persuasive, persistent and self-motivate. Show empathy, assertiveness, tact and resilience. • Good numeracy and literacy skills. • Capable of working independently as well as part of a team. • Excellent organisational and time management skills. • Attention to detail. • Computer literacy. • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.