Average Collections Manager salary in the UK

Job Title: Collections Consultant Location: Hybrid 2 days a week in the Brentwood office, 3 days from home. Salary: Up to £32,000, depending on experience - plus a bonus of 10% paid our monthly pro rata after successful passing of probation after 6 months - please not this will be backdated for the first 6 months once probation passed Working hours: Monday to Friday 9am-5:30pm. Required to work 1 Saturday each month 8am-12pm, which can be taken back in lieu and can be worked at home. Benefits: 25 days holiday rising by 1 day a year for each full year of service up to 28 daysAdditional pay - After successfully completing their probation period, employee will receive 10% of pay each month. This will be backdated to their start date.After 3 months, Pension - Employer Contribution 5.4%, Employee salary sacrifice contribution 2.6%.Employees can contribute more through the salary sacrifice scheme.After 6 months, Private Medical, currently with AXAAfter 6 months, Life Cover - 4x Annual salaryEye care vouchersPerkbox - discount app and wellbeing hubCostco membership at renewal in DecemberFree parkingFree hot drinksRelaxed dress code About the role of Collections Consultant Our client is a Mortgage and Loan Servicing Business who are going through a period of growth and are looking to expand their Collections Team. They are looking for an experienced Collections Consultant to liaise with all customers including those up to date, in arrears, and term expired, whilst maintaining a high level of customer service. You will use your initiative and ensure all regulations and company policies are adhered to. Responsibilities required for the role of Collections Consultant. Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.Dealing with incoming calls and making outgoing call for collections area.Maintaining accurate payment method amendments, DD amendments, taking card payments over the telephone and send out letters to customers.Balancing customer requirements with department objectives.To be clear and fair in all dealings with customers and third parties, in compliance with FCA codes with particular emphasis on the Company's TCF policies.Make fair and appropriate litigation decisions in accordance with company policy and individual mandate, paying due regard to the principles and rules of MCOB, ensuring that the Treating Customers Fairly principles are met, and that litigation action is only used as a last resort. Maintain own workflows, proactively building rapport with customers, as a route to resolving arrears situations: reacting promptly in identifying those situations where escalation of action is required.Maintain and develop close working relationships with third parties acting for the company where relevant to the role.Ensure that all possible steps are taken to reduce the business exposure to loss, including recognition and resolution of fraud and money laundering.Always ensure compliance with corporate policies & process criteria.Maintain accurate records relating to all activities carried out and with all dealings with the customer.Contribute to identification and development of innovative processes.Contribute to an open environment in which all parts of the business can present and discuss issues, strategies, and innovations.Take ownership of self-development and performance. Complete 100% of own regulatory e-learning and associated classroom-based training. Experience required for the position of Collections Consultant. The ideal candidate will have mortgage collections experience however are able to consider any consumer lending related collections experience.Ability to listen, emphasise, negotiate and inspire confidence.Ability to take ownership and accountability when making business and customer orientated decisions.Good understanding of TCF principles and regulatory regulations.Good communication skills, both verbal and writtenInterpret and respond clearly and effectively.Time Management skillsWork as part of a teamEmbrace change. For more information regarding the role of Collections Consultant please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Description Location : Oldham Salary : £11 - £13 an hour. Consultants : Cassidy Pinder & Karen Reynolds We are currently working with an award-winning client based in Oldham, who are looking to appoint an Immediate Collections Advisor to join their time. Working within the Design / Fit out Industry, they are looking for a Strong Dynamic Individual to join their Finance team. What you can expect: Temporary Contract (Likelihood to go permanent)Modern Offices with onsite Car ParkingSome flexibility on hours workedFree onsite parkingGood Public Transport LinksSolid Benefits Package once Permanent Key Duties: Checking Customer Credit approve /deny creditNegotiating Payment Plans / Terms & ConditionsSetting up repaymentsQuery Management / Debt ResolutionCharge for overdue invoicesAssist with Month End Reporting / Year-end AuditsOther Finance Duties Profile: Experience within in a Similar Collections / Credit Control / Customer Service Role Solid IT Skills - including ExcelStrong Communication skillsStrong Attitude to Work/ Team Player If you are interested in the Immediate Collections Advisor position please send your CV over to us or contact the office for more information.

Job Title: Credit and Collections Advisor Salary: £23,000 to £28,000 Location: Birmingham Bell Cornwall Recruitment are pleased to be hiring a Credit Controller for a fantastic green energy business in Birmingham. The company has seen a substantial amount of growth and would be ideal for someone who is looking to grow and develop with a company. The Candidates responsibilities: The candidate would be responsible for being proactive and calling/emailing business to chase debt.Having previous experience as a Credit Controller or Collections Advisor would be beneficial when it comes to completing the general Credit Control duties.Be able to review, analyse and improve all processes and queries.Be confident when it comes to decision making and speaking with clients of all size.Communicating with other departments to resolve any issues and chase held up payments.Identifying areas of high risk and reporting this.Maintaining regular contact with clients to ensure all payments are made in a timely manner.Checking and managing Change of Tenancy processes.Supporting the larger Customer Operations team. The Candidates requirements: Experience within the energy/utility sector is desirable.B2B experience is ideal.Excellent telephony and written skills are necessary.Excel skills are essential - someone who can figure their way around this software.A proactive, energetic and adaptable individual. If you are an experienced in Credit Control or are interested in more information regarding this role, then please get in touch!! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales