Average Collections Agent salary in Woking

Job Title: Customer Collections Executive / Financial Recoveries Agent Location: Guildford Salary: £22,000 - £24,000 per annum FTE depending on experience, plus quarterly bonus Job Type: Full Time, Permanent – Office Based The Company: Guildways is a trading name of Lovetts Ltd and is looking for a focused individual with high attention to detail, to assist in recovering monies owed to its clients. The company offers regular social events, a benefits package (including discounts at hundreds of high street stores) and a quarterly bonus scheme. About the Role: The primary purpose of the Customer Collections Executive role within Guildways is to ensure the performance standards and the company’s objectives are met to enhance revenues brought in by utilising their negotiation skills. Key Responsibilities: Increased revenue through target mechanisms Achieve Collection Targets Set.Manage and understand monthly collector targets in collaboration with Team leader.Assist in achieving a mandate strategy. Working as a team. Improved productivity through streamlined efficiencies and effectiveness: Ensure monthly workload targets are met. (Productivity)Consistently work on improving   daily, reviews and to ensure meeting set objectives.Maintains acceptable work ethics within assigned mandate. Delivered quality customer service: Provides feedback to clients as and when required.Investigates client/ debtor complaints in real time resolving these promptly and efficiently or referring to the department manager where appropriateEscalates complex queries / complaints to the Department Manager. About you: Knowledge: Knowledge and understanding of financial recovery CRM systems preferred but not essential as training will be provided. Good Knowledge of collection processes.Debt Collection policies and proceduresExcellent People SkillsInnovated and motivatedA can do attitude and willingness to go an extra mileLiving the Guildways approach and values. Skills: Computer Literacy (Microsoft Office – Excel, Word)Call handling skills. Ability to solve queries.Team PlayerExcellent Communication skill (written & verbal).Interpersonal skillsSense of urgency in terms of working to improve on performanceStrong customer service skills.Ability to work well under pressure and manage stress effectively.A “can do” attitude with the ability to adapt in a fast paced and changing environment. Experience: Call centre experience is an advantage, but on the job training is provided Qualifications: GCSE or Post GCSE Qualification highly desirable. Core Job Related Behaviours: Interpersonal interactionsQuality orientatedDebtor focusedPlanning & organisingProblem solving /Analytical thinkingWritten communicationContributes to team success Benefits: Regular Staff EventsIncentive Scheme, including a quarterly bonusStaff Benefits Package, including access to hundreds of high street discountsOngoing staff trainingEnhanced Paternity/Maternity/Adoption leave Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support, Credit Controller, Credit Control Assistant, Payment Collections, may also be considered for this role.

Trainee Negotiator/Estate Agent - WeybridgeSalary: 14k Basic + Commission OTE 25KAs a Trainee Negotiator  you will embark on a dynamic career path. This entry-level role provides a unique opportunity to learn and grow under the guidance of experienced professionals in the property market. Your primary focus will be on assisting in property transactions, negotiations, and client interactions to contribute to the success of our team.The successful candidate must have a professional, positive, ambitious and enthusiastic approach and be able to deliver under pressure, with excellent organisational and time management skills. The candidate will be well presented and confident in dealing with clients both in person and over the phone. Excellent communication and organisation skills and meticulous attention to detail. Must be a team player but also able to work on their own and use their own initiative with a desire to meet and exceed targets. Own car and full clean UK driving licence required. Local knowledge of the Weybridge/Walton.Job description:• Build positive relationships with clients, understanding their property requirements and preferences.• Act as a key point of contact, providing timely updates and information on available properties.• Accompany potential tenants on property viewings, highlighting key features and addressing inquiries.• Collect and provide feedback to enhance property presentation and marketing strategies.• Assist in preparing and presenting offers, facilitating smooth negotiation processes.• Maintain meticulous records of property listings, client interactions, and negotiation details.• Stay updated on local market trends, competitor activities, and relevant industry developments.Qualifications:• Strong verbal and written communication skills.• Ability to understand and address client needs.• Willingness to work collaboratively within a dynamic team environment.• Proactive attitude, eagerness to learn, and a strong desire to succeed in the real estate market.• Ability to thrive in a fast-paced work environment.• Basic computer skillsOwn car and full clean driving licenceUnfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Collections Account Manager Surrey (hybrid) To £40,000 plus excellent bonus and benefits Our client is a fast growing asset finance company who specialise in the provision of Asset Finance. They are looking to expand their team due to growth so are looking for a Collections Account Manager. The successful candidate will support the recovery of debts and assets by liaising with external Solicitors and a Debt Collection Agency and legally representing our client. You will gather case evidence and documentation by reviewing customer contracts and activity to date, to establish a timeline of events, and generate legal files. You will also understand contractual and legal FCA regulations and apply this in your day to day work. The successful candidate will contact customers to inform them of their overdue payments and organise payment of outstanding monies. In the first instance please send your CV in confidence