Average Collections Agent salary in Warrington, Cheshire

Collections Administrator North West £30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within a fast paced environment the successful candidate will need to be comfortable with contributing to continual development of the collections function. Multiple systems are used within a relatively manual environment. Responsibilities: Working closely with the Head of Collections, Head of Recoveries and Collections ManagerManaging the manual arrears process - Working through cases from previous days, weeks and months alongside any new cases which fall unpaid.Manually completing tasks every day, working alongside sales reps and brokers to understand the debtor’s position.Mixture of chasing via phone calls, emails, and lettersInstructing recovery of assets and working with our external agents to ensure the recovery of any equipment is completed in lie with FCA regulations.Help develop and test systems to manage day to day collectionsAssist Collections Manager in implementing collections workflowsAttempting to recover debts owed through to litigation stage Ideally looking for candidates from an Asset or Motor Finance background. In the first instance please send your CV in confidence

Location: Warrington Salary: Up to £30K Working Hours/Shift Pattern: Working hours will be 37.5 hours per week worked Monday - Friday between the hours of 08:00 to 18:00. Company: Dynamic and innovative communications group with a large heritage in print. Acting as a conduit between clients and their customers, across every inbound and outbound channel. With offices in Warrington and Central London also, they are committed to delivering exceptional service to their clients. The Role: The successful candidate will be an experienced Team Leader managing a team of Legal Collection Agents who will be the main point of contact for customers who have received a Debt Recovery Letter and are responsible for taking payments, setting up payment arrangements and answering customer queries. The Team Leader role will be to ensure that the Inbound Collection Agents, and the team, as a whole, maximise collections throughout the process of the collections letter cycle. Key Skills & Experience: Have a strong understanding of the department processes and complianceAble to work under pressure and with initiative, including being creative with ideas for projectsAble to engage team members and maximise teams potential.Training and/or IQA experience essentialManagement/leadership experience desirable but not essentialGood communication and negotiation skillsGood written and verbal skillsProficient in IT systemsThe ability to demonstrate confidence and resilienceThe ability to demonstrate a driven approach to working in a fast paced environmentPassion for excellenceCommitted and focusedPersonableDecisive

Collections Team Lead (Contact Centre) Warrington £30,000 + Company Benefits + 30 Days Holiday + Pension Do you have experience working within collections and looking to work in a Contact Centre looking to join a leading innovative communications group in a role that will be Monday-Friday, and offer stability and long term progression opportunities? On offer is the chance to join a growing company that specialise in helping businesses engage with their target audiences through innovative, technology-powered marketing solutions. The ideal candidate will be an experienced Team Leader responsible for managing a team of Legal Collection Agents. This team serves as the primary point of contact for customers who have received Debt Recovery Letters, handling tasks such as processing payments, setting up payment arrangements, and addressing customer inquiries. The ideal candidate will possess a strong understanding of departmental processes and compliance requirements The Role Ensure agents are meeting required KPIEnsure all agents meet required compliance standardsEnsure agents provide debtors with the required information, utilising client systems and available evidence to maximise the collection opportunity. The Person Have a strong understanding of the departments processes and complianceAble to work under pressure and with initiative, including being creative with ideas for projectsLocal to Warrington Keywords: Onboarding, Embedding, Team Leader, Contact Centre, Training, Manager, Warrington Reference Number: BBBH17099 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website