Average Collections Agent salary in the UK

Collection Agents At Deloitte, we’re looking for Collections Agents to join a Financial Health and Support Team who work in partnership with a well-known Retail Banking Client, operating within a high-volume inbound call centre environment. Start Date: 16th December 2024 End Date: 31st July 2026 Rate: Equivalent Annual Salary: £29,858.21 Agreed Contractor Rate: £114.84 (Post deduction of all employer costs) Traditional Day Rate Equivalent: £150  You will be paid via PAYEWorking Hours:  Full Time. Monday to Friday, between 8am to 8pm, Saturday, 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview: The Collections Agents will handle a large number of calls, speaking with customers who are facing financial difficulty, completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers, using the TEXAS framework to identify effectively and support them with their financial health. These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a results-orientated and quality-controlled environment. The ideal candidate will have prior financial health and collections experience gained in financial services or utilities. There are opportunities for progression and development, with the ability to shape your career in a growing team. Responsibilities: Handle a high volume of calls and speaking with customers to understand their circumstances, go through income and expenditure forms, and create appropriate arrears solutions.Work towards high productivity and quality standards set by the project.Offer specialised support for vulnerable customers.Escalate any issues to the Team Leader. MUST have Requirements: Minimum of 3 months consecutive experience in collections, working in Financial Services, or 6 months consecutive experience in Utilities.High volume inbound call centre experience.Evidence of working with vulnerable customers. Knowledge of the TEXAS or other vulnerability models is desired. Skills Required: Previous collections, debt, or arrears management experience.Experience of speaking with vulnerable customers and signposting.Excellent telephone manner and strong communication skills.Experience of following processes and working in a regulated environment.A genuine passion for great customer service and helping others.A strong work ethic and resilience, with the ability to work well in a fast-paced environment.  Good MS Office skills.  *There will be future intake dates if these dates do not work for you. #Li-Remote

Elevation Accountancy & Finance are currently recruiting for a Collections Agent on behalf of a successful business based in the Hessle area on a 12 Month Fixed Term Contract. The Employee will hold the position of Collections Agent for the Employer. Responsibilities: Drive and monitor daily Credit Control activities (including debtor administration)Contact customers regarding overdue accounts to settle balances immediately in fullMonitor overdue debtors, identify and action significant collection risk issuesCommunicate proactively and clearly with internal and external customers on significant issues to indicate progress and to resolve issuesEnsure that allocation issues are handle satisfactorilyActively note and document customer payment issues and communicationsPerform in accordance with business policy and proceduresHandle ad hoc issues and projects, whenever requiredCreation customer in the systemApproval quotes in orders in respecting financial situation from the customerApproval small credit limit and payment terms standard for the customers Skills and experience required: French, Italian or German speaking would be an advantage but is not necessaryA capability to solve problemsStrong communication and negotiation skillsExperience within a collections role  This is an exciting opportunity to become part of a successful and positive working environment. If you match the specified criteria and are interested in discussing the position in more detail, please don’t hesitate to contact Cerri Goodinson today.

Function and job purpose: To ensure that collections and recoveries are received in a timely manner and to ensure our risks are mitigated. Description of role and key responsibilities: Arrears/collections: • Collection of the company’s arrears cases. • Corresponding by phone, email and letter to external customers and stakeholders. • Always deliver a consistent and professional level of service. • Achieve set revenue targets and call quality objectives. • Handle each call promptly and in the correct manner, updating records accordingly. • Follow Company policies and procedures at all times, ensuring that legislative requirements are met. • Negotiating settlements in line with settlement policy where this provides the optimal outcome for the company. Long Term Payment Arrangements (LTPA): • Set up LTPA where this is the optimal outcome for the company. • Collecting customer payments in accordance with LTPA, which includes conducting regular comprehensive reviews (research on Directors, recent financial activity, current job status, financials leading to increasing payments and managing lapsed payments). • Proactive movement of non-adhered LTPAs to litigation. • Any other request deemed reasonable from your line manager. Core skills and knowledge: • Excellent communication skills in all forms; confident telephone manner and excellent customer service skills. • Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties. • Knowledge and experience of working in a collection’s role. • Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts. • Experience of working in a fast-moving environment and ability to work under pressure. • Have the ability to relate to people from a variety of different backgrounds. • Be persuasive, persistent and self-motivate. Show empathy, assertiveness, tact and resilience. • Good numeracy and literacy skills. • Capable of working independently as well as part of a team. • Excellent organisational and time management skills. • Attention to detail. • Computer literacy. • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.