Average Collections Agent salary in the UK

Collection Agents At Deloitte, we’re looking for Collections Agents to join a Financial Health and Support Team who work in partnership with a well-known Retail Banking Client, operating within a high-volume inbound call centre environment. Start Date: 10th February 2025 End Date: 31st July 2026 Location: Remote Working Role Rate: Equivalent Annual Salary: £33,139.64 Agreed Contract Rate (ACR): £127.46 (Post deduction of all employer costs) Traditional Day Rate Equivalent: £162 You will be paid via PAYEWorking Hours:  Full Time. Monday to Friday, between 8am to 8pm, Saturday, 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview: The Collections Agents will handle a large number of calls, speaking with customers who are facing financial difficulty, completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers, using the TEXAS framework to identify effectively and support them with their financial health. These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a results-orientated and quality-controlled environment. The ideal candidate will have prior financial health and collections experience gained in financial services or utilities. There are opportunities for progression and development, with the ability to shape your career in a growing team. Responsibilities: Handle a high volume of calls and speaking with customers to understand their circumstances, go through income and expenditure forms, and create appropriate arrears solutions.Work towards high productivity and quality standards set by the project.Offer specialised support for vulnerable customers.Escalate any issues to the Team Leader. MUST have Requirements: Minimum of 3 months consecutive experience in collections, working in Financial Services, or 6 months consecutive experience in Utilities.High volume inbound call centre experience.Evidence of working with vulnerable customers. Knowledge of the TEXAS or other vulnerability models is desired. Skills Required: Previous collections, debt, or arrears management experience.Experience of speaking with vulnerable customers and signposting.Excellent telephone manner and strong communication skills.Experience of following processes and working in a regulated environment.A genuine passion for great customer service and helping others.A strong work ethic and resilience, with the ability to work well in a fast-paced environment.  Good MS Office skills.  *There will be future intake dates if these dates do not work for you. #Li-Remote

What’s the Role? Our client Deloitte, the global consultancy and advisory organisation and the world’s largest professional services network, known as one of the 'Big 4’, is looking for experienced Collections Agents to assist a high street bank on a Collections project. Tell me more Start Date: 10th March 2025 End Date: 31st July 2026 Location: Working from home. Desktop computers will be provided but you will be required to provide a strong WIFI connection Rate: £162 per day Shifts: 5 days (40 hours) per week. Monday to Friday - 8 hours per day between 8am to 8pm Saturday - between 9am and 5pm. You will do 2 lates per week and will need to work every 3rd Saturday. However, if you work on a Saturday, you will have an allocated weekday off during that week Your day-to-day activities will include: Assisting both vulnerable and non-vulnerable customers who have fallen behind or are at risk of falling behind on payments for loans, credit cards, or mortgages (both secured and unsecured)Completing income and expenditure formsCommunicating solutions both verbally and over the phoneAchieving quality and production targetsReporting any issues to the Team LeaderRaising policy or process gaps to the relevant department. What knowledge, skills & experience we need Minimum 3 months experience in collections, arrears or debt management within Financial Services OR 6 months experience in Utilities.High volume inbound call centre experience is essentialProvide excellent customer service and empathy to work with vulnerable members of the public. Knowledge of the TEXAS or other vulnerability models is desired.Highly organised and confident to use multiple banking systemsYou are a self-starter and able to prioritise tasks working to agreed quality and productivity performance targets Next steps: To express your interest in this opportunity, don't delay; please click Apply now About us Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.

Company Overview This business is a fast-growing direct lender in the UK, incorporated in August 2020.We cut the red tape, reduce the paperwork, and eliminate the hassle to get small businesses the finance their business needs fast. The business has quickly established itself as a quick, efficient, and responsive lender. With a combined 30+ years of industry experience across the Management team we are able to identify the needs of each business and determine the finance that best suits their needs to thrive and grow. We work hard every day to provide small businesses with fast access to capital. Our dedication to excellence coupled with our advanced technology allow for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days. Location: We have an office in London (Liverpool Street), but most of the team work remotely. The option is there for both. The Collections agent will: Monitor and record cancelled direct debit mandates and failed payments.Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails.Respond to customer queries and requests for information.Discuss payment holidays and payment plans with customers who are experiencing financial difficulty, requesting appropriate information and documentation to support their situation.Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors.Input information such as actions taken, payments received, and account changes on our CRM system. Experience and Skills: Hands-on Collections and Recoveries experience is essential within the financial services industry (min of 2 years in Financial Services).Strong communicator with clear speech and writing skills. Excellent attention to detail. Ability to communicate urgency, while working with detailed process requirements.Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears.Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc. Personal Qualities: Excited about the prospect of working for an ambitious and fast growing company.Confident about the ultimate value of their decisions.Highly organised.Active learner.Effective team player with the ability to work independently, exercise initiative, and take.Ownership of projects.Commitment to continuous improvement.Accountability and pride in their work.