Average Collections Advisor salary in the UK

We are looking for a dedicated Collections Advisor to join our customer service team in the Financial Services industry, based in Denton. The ideal candidate will manage customer accounts, ensuring timely debt repayment and maintaining exceptional customer relationships. Client Details The organisation is a well-established entity in the Financial Services industry, boasting a team of over 500 dedicated professionals. With a national reach, they pride themselves on their quality service and customer-centric approach, making them a leader in their field. Description Manage customer accounts and ensure timely debt repaymentDevelop and maintain positive relationships with customersProvide excellent customer service, addressing inquiries and resolving issues promptlyWork within a team to meet and exceed collection targetsAdhere to company policies and industry regulationsProactively identify opportunities to improve collection processesCollaborate with other departments to ensure smooth operations Profile A successful Collections Advisor should have: Experience in a customer service environment, preferably within the Financial Services industryExcellent communication and interpersonal skillsStrong problem-solving abilitiesProven track record in debt collectionKnowledge of industry regulations and guidelines Job Offer Salary £22,308 per annum OTE up to £35,000A supportive and professional work environmentOpportunities for professional development and growthCompetitive holiday leaveUnique opportunity to join a leading company in the Financial Services industry We encourage all qualified candidates to apply and look forward to welcoming our new Collections Advisor to our team.

We are seeking a dedicated Collections Advisor to join our Customer Service team. The successful candidate will be responsible for managing customer accounts, ensuring timely payment, and providing exceptional customer service. Client Details Our client is a leading financial services business with a strong presence in the UK market. With a team of over 1000 employees, they are committed to delivering high-quality products and services to their customers. The company is based in Manchester and prides itself on its supportive work environment and commitment to employee growth and development. Description Manage a portfolio of customer accounts, ensuring timely payment of outstanding debts.Offer exceptional customer service, resolving queries and issues in a professional manner.Work collaboratively with the Customer Service team to achieve department goals.Maintain accurate and up-to-date records of all customer interactions.Identify opportunities for improving processes and procedures within the department.Adhere to company policies and industry regulations at all times. Profile A successful Collections Advisor should have: Excellent communication skills, both written and verbal.The ability to work well within a team and independently.Experience managing customer accounts and resolving queries.A commitment to providing exceptional customer service.The ability to handle difficult situations with professionalism and empathy. Job Offer Salary £22,000 A supportive work environment based in Manchester.Opportunities for professional growth and development.Being a part of a team committed to delivering exceptional customer service in the financial services industry. We encourage all interested candidates who believe they can contribute to our team to apply. This is a fantastic opportunity to join a well-established company and develop your career in the financial services industry.

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor. Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution. The primary objective of the role is to Negotiate best possible solutions for Customers on all accounts following internal processes and procedures, working in accordance with all regulatory requirements. Core Responsibilities: Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner.Review customer accounts to determine and propose the best possible Resolution.Contact customers via telephone / letter to negotiate on accounts.Negotiate with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary and identifying and dealing with vulnerable customers appropriately.Follow up on payment promises to secure ongoing payment arrangements.Update client accounts accurately and concisely.Negotiate settlement terms with debtors or appointed third parties as per client mandate.Provide a "shadowing" facility to colleagues either new to the business, or new to the Team.Ensure compliance with all relevant legal, regulatory, client and internal policy and procedure requirements.Support the team to meet or exceed set standards by achieving agreed performance objectives and key performance indicators.Work in partnership with other departments internally to meet business objectives.Adhere at all times to the principles of Treating Customers Fairly.Working in line with Company and legislative requirements in Health, Safety & Welfare for both self and others. Skills & Requirements: Essential: A team-worker who must be able to build working relationships and interact with colleagues.MS Office and / or Google experience.Good communication skills.Bright and enthusiastic nature.Ability to demonstrate a professional approach to all circumstances.Good organisational and administrative skills with a proven ability to prioritise tasks.Adaptability and flexibility. Desirable: Debt Collection Agency experience.Experience of working on a telephone diallerUnderstanding of FCA regulations and DPA principles. To be considered for this position, please apply below.