Average Collections Advisor salary in the UK

Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: As the Collections Advisor you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers. Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.To be a designated point of contact for customer assigned to them.Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections workflow system.To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt.To treat customers fairly and refer any customer suspected of being vulnerable to Recovery or notify management.Take responsibility for being a good team player by ensuring team tasks are shared equally such as phones, statements, and group email. Skills & Experience Previous Collections/Recovery experience desirableBackground in accounting or legal roles with any associated qualifications is desirable but not essential.Excellent communication skills via all mediums (Email, Phone - essential)Analytical and objective approach to problem solving.Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable)Strong team ethic. How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness CompensationWe offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the officeDiversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: As a Collections Advisor, you will play a key role in delivering exceptional customers service by supporting customers. You will ensure that every interaction protects the customer's well-being while safeguarding the company's interests, focusing on fair outcomes and compliance with regulatory standards. Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.Engage with empathy and professionalism, working collaboratively with customers to understand their circumstances and agree on sustainable solutions.To be a designated point of contact for customer assigned to them.Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections workflow system.To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt.Take responsibility for being a good team player by ensuring team tasks are shared equally such as phones, statements, and group email. Skills & Experience Previous Collections/Recovery experienceCustomer service experience with vulnerable stakeholders would be beneficialBackground in accounting or legal roles with any associated qualifications is desirable but not essential.Excellent communication skills via all mediums (Email, Phone - essential)Analytical and objective approach to problem solving.Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable)Strong team ethic. How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructivelyTrust - Relying on each other to act swiftly and achieve goalsDiversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Compensation We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the officeDiversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development. Ensuring protection against discrimination and fostering respect in everyday business. Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation.Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A well-established, FCA-regulated consumer finance provider specialising in secured lending. With more than a decade of experience, the organisation is recognised as a trusted leader in its sector, supporting customers across the UK. The RoleOur client is seeking an experienced Collections Advisor to join a dedicated team. The successful candidate will manage customer loan accounts throughout their lifecycle, ensuring all engagement and activity aligns with FCA regulations, internal policies, and Consumer Duty obligations. You will support customers who may be in arrears or financial difficulty, working with empathy and professionalism to agree sustainable solutions.Key Responsibilities Manage a portfolio of customer accounts from inception to loan completion.Handle inbound and outbound customer contact (telephone, email, SMS, and written correspondence) in a timely, professional, and compliant manner.Engage with customers in arrears to understand payment difficulties and agree fair, affordable repayment arrangements.Identify and support vulnerable customers, adapting communication style and signposting to additional help where necessary.Accurately document all customer interactions on the CRM system in line with FCA and Data Protection requirements.Follow internal policies to ensure good customer outcomes and regulatory compliance.Contribute to continuous improvement within the collections team, sharing best practice and insights. The Candidate Previous experience in collections or arrears management within a regulated consumer finance or secured lending environment is preferred.Strong communication skills, both verbal and written, with the ability to manage difficult conversations empathetically.Calm, professional, and resilient when dealing with challenging situations.Highly organised with excellent attention to detail and strong record-keeping abilities.Motivated by achieving personal and team objectives while maintaining compliance and fairness.Confident using CRM systems and handling sensitive customer data responsibly.Awareness of FCA principles, including Treating Customers Fairly (TCF), Consumer Duty, and vulnerability support. Why Join Competitive salary.Training and development opportunities within a regulated environment.Supportive team culture with a strong focus on ethics and customer care.Opportunity to contribute to a reputable, growing business leading the way in secured lending. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.