Average Client Services salary in the UK

The Role Having recently heavily invested in our Academy, we are recruiting career driven and progressive team members to be based at our Harpenden Head office. This is a unique opportunity that will involve selling secondary ancillary services to our customers (mortgages, removals, conveyancing). You will be speaking with clients, purchasers, landlords and tenants by telephone as well as communicating via email. You will identify referral opportunities to introduce clients to hand-picked professionals, whom we have partnered with, in order to provide ancillary services. While performing this role you will have the opportunity to go through a years specialist training focused on how to become a market leading property professional as part of our academy graduate scheme. This will involve spending time in all facets of our business, from residential sales, lettings, land & new homes, marketing, asset management and sales progression. Once you have 'graduated’ you will have the chance to join one of these departments to continue your development and career at Ashtons. Our vision is that our high performing graduates will one day be the future leaders of our business! Key Responsibilities Lead generation Applicant prospecting calls Vendor care calls Processing leads using bespoke software Following up on leads generated by CSD and branches Assisting in overflow calls from branches Prospecting archived/old files Job Requirements and Skills A People person who is open, friendly and has a passion for great customer service A Team player who is enthusiastic, compassionate and hard working Able to help branches build strong relationships with potential clients Great telephone manner and communication skills Excellent time management skills A progressive and driven individual who is sales oriented Someone who is comfortable making a high number (80-100) calls per day to warm clients Hours - 2 week rota shift pattern Week 1 Monday to Friday 8.30 - 5.00pm Week 2 Monday to Friday 9.30am- 6.00pm 1-in-4 Saturdays: 9.00 - 17.00 (with a day off in the week) Salary £23,000 - £24,000 (Base) + Commission Additional Benefits Free parking, Employee Assistance Programme, Face-to-face counselling, Free flu jabs, Monthly lunches, Fresh fruit, Paid volunteering days, Discounted gym membership, Free period products, Company parties/ social events, End of month drinks, Enhanced maternity & paternity leave, day off on your birthday if it falls on a working day. About Ashtons Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard, and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire. We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales.

Job Title - Client Services Manager Reports to: Operations Manager Job Location - Birmingham Position Overview: The Client Service Manager is responsible for overseeing client service team and client relationships, ensuring exceptional service delivery. This role serves as the primary point of contact between the company and its financial services clients, managing expectations, addressing concerns, and driving client satisfaction and retention. Key Responsibilities: Line Management of Client Service Team Conduct Performance Reviews with Client Service Team Provide ongoing MI to Management on all Client Service Team Activity Provide Training and Mentoring to all Client Service Team Assist with HR and Recruitment (where necessary) of Client Service Candidates Establish and maintain all administration processes Develop and maintain strong relationships with assigned financial services clients through regular communication and engagement Serve as the primary point of contact for client inquiries, requests, and issue resolution Collaborate with internal teams to ensure timely delivery of services and solutions that meet client needs, within service level agreements Monitor client satisfaction and proactively address potential concerns before they escalate Create and deliver regular service reviews, performance reports, and business reviews to clients Identify opportunities for account growth and work with sales teams to develop upsell/cross-sell strategies Ensure compliance with regulatory requirements and internal policies in all client interactions Develop a deep understanding of clients' business objectives and financial needs Manage client onboarding processes and transitions for new accounts Manage client onboarding processes and transitions for new acquisitions Track and analyse client service metrics to identify trends and improvement opportunities Maintaining quality control Preferred Experience / Qualifications: 5+ years of experience in client service roles within financial services Leadership experience managing client service teams Must have expansive knowledge of CRM systems Must have expansive knowledge of Investment Platforms Must have expansive knowledge of Discretionary Portfolio Service Strong understanding of financial products, services, and industry regulations Excellent communication and relationship-building skills Problem-solving abilities with a proactive approach to service delivery Experience with CRM systems and financial service platforms Project management experience with ability to manage multiple priorities Detail-oriented with strong organizational skills Demonstrated success in client retention and relationship growth

IFA Client Service Executive BCR/AK/31740 Competitive salary (above £30K) Bromsgrove Bell Cornwall Recruitment has supported this client with recruitment for many years, and knows them to be a successful business experiencing steady and sustained growth across a number of years. They have a fantastic office in Bromsgrove, and offer hybrid working as well as flexible start/finish times for the IFA Client Service Executive position. This role requires a background in wealth management, and a robust knowledge of pensions, investments, protection and other products in the world of financial services. The role: Client service and liaison are paramount for this role, building rapport and developing relationships so you are someone the client is thrilled to pick up the phone toCommunication with providers and third parties, utilising investment platformsAdministrative support to IFAs ad ParaplannersMaintain client records and data accurately The ideal IFA Client Service Executive will have: Experience in financial services/ wealth management (must have)Understanding of multiple financial products such as pensions, investments and protectionExperience with multiple investment platforms (highly desirable)Excellent communication skills and ability to build relationships with clients and colleaguesAbility to commute to office in Bromsgrove- not well suied to a non-driver Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales