Average Client Manager salary in Norwich

Avena Environmental Limited is a leader in secure shredding and recycling of paper documents, clothing, and IT equipment. Our mission is to provide bespoke services that ensure personal data and valuable belongings are securely destroyed in an environmentally approved manner.SummaryWe are seeking a dedicated Client Retention Executive to join our National Accounts team in Dereham. In this role, you will be pivotal in delivering exceptional customer service and support to our clients across various sectors. Your contributions will help uphold our commitment to security and environmental responsibility consistently developing and growing our relationships across our National Account clients.ResponsibilitiesProvide outstanding customer service and support to clients via phone, email, and chat.Address customer enquiries promptly and effectively, ensuring satisfaction.Maintain accurate records of customer interactions and transactions.Collaborate with team members to resolve complex issues.Assist in the development of customer care policies and procedures.Conduct follow-ups with clients to ensure their needs are met.Stay informed about company services to provide accurate information.Participate in training sessions to enhance product knowledge.Experience required:Customer service experience with proven ability to upsell and develop existing key accounts on a consistent basis.KPI driven and a great team playerStrong background in customer services or a related fieldExcellent communication skills, both verbal and written.Strong problem-solving abilities with a customer-centric approach.Familiarity with Microsoft Office Suite.Experience in a call centre environment is preferred.Ability to work effectively in a team setting.Strong organisational skills with attention to detail.Benefits:Company eventsCompany pensionFree parkingHealth & wellbeing programmeOn-site gymOn-site parkingIf you are passionate about providing exceptional customer service and want to be part of a mission-driven company, we invite you to apply today and help us make a difference!

Legal Secretary required for a highly respected firm within the Private Client Team where you will be responsible for day to day support to the fee earner. This position is with a long-established business offering a friendly, flexible environment and a realistic, manageable workload, ensuring the best work life balance. Along with excellent secretarial and communication skills we ideally would like to see applications with significant experience within Private Client or an interest in this area of law. We look forward to your application.

Private Client Tax - Senior Appointment Location: Norwich (flexible / hybrid working available) A well-established professional services firm is seeking an experienced Private Client Tax professional to join its Norwich office in a senior capacity. This opportunity would suit someone looking to work with a high-quality private client portfolio while contributing to the continued development of the wider tax function. The role focuses on delivering trusted, technically sound advice to a broad range of private clients, including high-net-worth individuals, families and trusts. You will have responsibility for complex advisory work, oversight of client delivery, and providing guidance to less experienced members of the team. The Role Managing a varied portfolio of private clientsProviding advisory support across income tax, capital gains tax, inheritance tax and trustsReviewing work and ensuring technical accuracy and complianceSupporting team development and day-to-day workflowBuilding strong, long-term client relationshipsContributing to process improvement and best practice within the tax team About You Significant experience in private client tax within a practice environmentACA / ACCA and/or CTA qualifiedStrong technical knowledge with a pragmatic, client-focused approachComfortable operating at a senior level while remaining hands-onConfident communicator with a collaborative working style What's on Offer Competitive salary and benefitsFlexible and hybrid working arrangementsExposure to high-quality, complex client workA stable, supportive and professional working environment This is a rare opportunity for an experienced private client tax specialist seeking a senior, trusted role within a well-regarded firm, without the pressures often associated with more corporate environments. If you would like to be considered or want to have a confidential chat about the role, please contact James on or email