Average Client Executive salary in the UK

Our clients include the most influential names in pharma including GSK, Astra Zeneca, Johnson & Johnson, Pfizer, and Amgen.The role:We are seeking a proactive and detail-oriented Client Success Executive to support our Client Success Managers in delivering exceptional service to our clients. This role involves assisting with data analytics, client communications, project coordination, and administrative tasks to ensure smooth project execution and client satisfaction.Responsibilities:- Client Support: Assist Client Success Managers in building and maintaining trusted relationships with client stakeholders.- Project Coordination: Help manage project timelines, schedule meetings, and coordinate with internal teams to ensure timely delivery of project milestones.- Communication: Prepare and manage client communication materials, including meeting agendas, minutes, and follow-up emails.- Data Management: Analyse client data for integration into our digital platforms, support ongoing client data requests and maintain accurate records of client interactions and project progress.- Training and Documentation: Support client training sessions and prepare user guides and other training materials for our digital tools.- Proactive Problem-Solving: Anticipate client needs and challenges, and work with Client Success Managers to address them promptly. What we can offer:A leadership team with more than half a century of the highest-level pricing and market access experience means that this a great place to develop your skills in the field as part of our innovative and growing team.- We have a strong training and development programme with 20+ learning modules to give you the best start to your global market access career.These include subject matter training in market access and pricing as well as transferable skills such as project management and presentation writing- You will learn the best practices in project management from true leaders in the industry, in a friendly and fun environment- Support will always be available from managers and the senior team in an accessible, flat company structure- Development opportunities and performance/promotion reviews to accelerate your development- We believe in rewarding high performance and offer a generous compensation package.About you:- Experience: 0-2 years of experience in a client-facing role, preferably in the pharmaceutical or digital solutions industry.- Skills: Excellent communication and organizational skills, with a strong attention to detail.- Technical Proficiency: Comfortable using Excel, digital tools and platforms for project management and client communication.- Team Player: Ability to work collaboratively with cross-functional teams and support senior team members.- Proactive Attitude: Eager to learn, take initiative, and contribute to the success of the team and clients.

Quest Search & Selection are partnering with a leading B2B Health-Tech business who partner with some of the largest Healthcare Organisations around the globe to ensure patients, healthcare professionals and pharmaceutical professionals have access to information about medicines. The business is growing from strength to strength, with over 40 million visitors per year to their website. The role of Client Success Executive is to ensure that clients maximise the value of their subscriptions of SaaS services. As the first point of contact for customers, you will handle queries through service desk and telephone line. Responsibilities will include updating and maintaining CRM systems, onboarding, and training new customers, addressing customer inquiries, and providing account management support. The role and responsibilities Client Success Executive: Deliver exceptional customer service while building and nurturing strong customer relationships.Updating and maintaining CRM systems regarding progress of customer queries and support.Onboarding, and training new customers, addressing customer inquiries, and providing account management support.Manage and monitor customer queries through the service desk, including calls and emails.Support the sales team by gathering and sharing account intelligence and proactively providing relevant insights.Identify potential opportunities or leads and hand them over to the sales team.Develop and maintain customer support materials to ensure accessibility and relevance.Provide support during internal and external audits of the Client team.Monitor and report on key performance indicators (KPIs).Contribute to the development and documentation of processes, including managing subscription renewals. To be successful in this Client Success Executive: Ideally having 1 year + experience in customer service, client/customer service, call centre.Inbound queries experience whether on the phone, emails, chatbot etc.The is not a scripted role! You must have excellent verbal, written, and interpersonal communication skills.Ability to deliver clear and effective presentations in a professional yet personable style.Competent in managing challenging conversations, such as justifying price adjustments to customers.Proficient in Outlook and MS Office.Ability to demonstrate SaaS products to customers.Knowledge with CRM platforms (e.g. Salesforce) and customer support software (e.g.Freshdesk, Hubspot) would be a plus Knowledge or interest in the UK Health Tech or pharmaceutical industry is advantageous Benefits of this Client Success Executive: 25 days holiday plus bank holidays Training & DevelopmentHybrid working (2 days a week in office)Contributory pensionLife AssuranceMedical Insurance and dental plan Attractive discounts on gym memberships and retailers.Career Growth opportunities This is an excellent opportunity to join a business with a positive impact. If this role sounds like you, please apply today quoting the reference no. JO-2412-114953 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

We are partnered with a leading international supply chain and logistics company, seeking a customer-focused and proactive Client Executive to join their Leeds team. With an impressive office in the city centre, their Leeds team supports some of the world's most influential brands across fashion, retail, food and beverage, and home and living. The Client Executive role focuses on building and enhancing client relationships by delivering an exceptional, dependable service and innovative supply chain solutions. The ideal candidate will be enthusiastic about advancing a career in Supply Chain, with strong organisational skills, keen attention to detail, and excellent communication abilities. In return, you will receive an attractive benefits package and flexible working arrangements, including a generous holiday allowance, learning and development opportunities with personalised succession planning, and hybrid working to promote a healthy work-life balance Duties and Responsibilities of the Client Executive: Providing day-to-day management of a key Consumer client, delivering excellent customer service across video, phone, and email interactions.Assisting clients in optimising their supply chain models.Daily management of the bespoke supply chain software solution.Running reports and analysing data through Excel and the internal bespoke system.Coordinating with stakeholders in the UK and internationally, including internal teams, clients, and supply chain partners, and escalating issues impacting service levels as needed.Supporting Client Managers on projects, identifying new opportunities for client developments and value-added services. What We're Looking For: Some experience or a related qualification within supply chain or logistics is preferred but not essential. A genuine interest in pursuing a supply chain career is essential.Strong communication skills (written and verbal) and a proven ability to handle customer interactions professionally.Excellent attention to detail, with the ability to prioritise tasks and meet tight deadlines.A proactive approach to problem-solving and a solid ability to work independently and collaboratively.Proficiency in Microsoft Excel and strong IT skills. This is an exciting opportunity to become part of a leading international business dedicated to innovation, sustainability, and client success. Please note that due to the number of applicants we receive, we are unable to respond to every individual.