Shipping Clerk - CS
Shipping Clerk - Customer Care and Operations (High value shipments) Our client provides the luxury goods industry, high-net worth individuals and international banks with a global team of experts, including shipping - logistics, security, customs and special operations professionals. They provide a smooth and professional service tailored to precise specifications and needs. About the role: Working in a small team to provide outstanding customer service for international shipments. Key Responsibilities • Receiving and processing shipment bookings from customers • Effectively liaising with our internal Operations department • Liaising with subcontractors • Managing a high volume of emails and phone calls • Physically handling and preparing shipments for dispatch (knowledge of Air Waybills beneficial) • Identifying and assessing customers’ needs to achieve customer satisfaction • Providing customer service in person • To actively communicate with customers to ensure they are made aware of any delays or issues with shipments • To cover for team members during absence and encourage team working • Proactively recommend improvements, which contribute to improved customer service and team effectiveness Key Skills • Customer focused and able to multi task in a fast-paced environment • Excellent interpersonal skills • Good organisational skills • A confident and proactive communicator via telephone and email • Team player • Computer literate and proficient user of MS Office (Outlook, Word, Excel) • Friendly and professional • Ability to hit deadlines • Strong communication skills This role requires references to be provided for the last 5 years as well as a successful DBS check Hours - 9am- 5:30pm; Monday to Friday (Office based in the City, Zone 1)
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