Claims Handler
Job Title: Claims HandlerLocation: LeedsSalary: £25,000 – £32,000 (DOE)Benefits: Pension, New office with on-site gym, Pilates/Yoga/HIIT classes, breakout spacesAbout the Company: This opportunity sits within a growing and well-regarded insurance business with a strong presence across commercial lines. The firm continues to invest in its Leeds office and claims function, offering a structured yet progressive environment where individuals are supported to develop and take on increased responsibility as the business expands.Role Summary: This is a hands-on Claims Handler role focused on delivering high-quality case management across a range of insurance claims, with a strong emphasis on motor. The position offers clear progression, with scope to step into more complex and higher-value claims within 6–12 months as experience develops.Key Responsibilities: • Claims Case Management: Handle claims from first notification through to resolution, building end-to-end technical expertise • Client Support: Advise clients on policy coverage and loss mitigation, strengthening client-facing skills • Stakeholder Liaison: Work closely with insurers, loss adjusters, and solicitors to progress claims efficiently • Claims Validation: Assess claims against policy terms, enhancing technical understanding of coverage • Escalation Handling: Identify complex or high-value claims and escalate appropriately, gaining exposure to advanced cases • Reporting & MI: Collate and analyse claims data, contributing to meaningful management reportingRequirements: • Previous experience handling insurance claims within a broker, insurer, PLC, or public sector environment • Strong motor claims knowledge is essential • Experience managing a caseload and working through claims processes end-to-end • Understanding of FCA regulations and claims compliance procedures • Strong organisational skills with high attention to detail • Ability to communicate effectively with clients and external stakeholdersIf this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet.Related Job Titles: Claims Executive, Motor Claims Handler, Claims Advisor, Insurance Claims Technician, Claims Administrator
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