Average Claims Technician salary in the UK

A Lloyd's broker seek a Professional Indemnity Claims Technician to join their Professional and Financial Risks team in London. The successful candidate will be responsible for managing their own caseload of Financial Lines claims with a big emphasis on UK and Global Professional Indemnity risks. A knowledge of other classes of business such as D&O, FI and Cyber claims would be advantageous.Applicants should have prior Professional Indemnity claims handling experience. Proficiency with ECF will be advantageous. This will be a hybrid role.

Are you a Claims Handler with a strong background and experience of handling Household Claims?If so, we have a great new role working for a well-established firm of loss assessors as a Domestic Claims Technician to assist in the further growth of their highly successful business.This role offers a mix of working from home and meeting with clients, loss adjusters and surveyors at clients' properties.THE ROLE:As Domestic Claims Technician you will be working for a firm who is enjoying a period of growth and achieved impressive results in the last 12 months. You will specialise in advising and supporting homeowners who have suffered loss from a disaster such as fire and/or flood. This role is both satisfying and rewarding. You will be responsible for managing their entire claim process, ensuring clients receive the insurance settlement that they are entitled to. You will need to have an enthusiastic nature, be focused in your approach to work and be a naturally organised person.The role will involve meeting clients on a UK wide basis. You will represent the business in a highly professional manner and ensure the process is smooth and efficient, managing expectations at all times. It is therefore essential that you can drive and be comfortable travelling to clients across the UK.SKILLS AND EXPERIENCE REQUIRED:- Excellent claims knowledge, particularly in dealing with household claims. - Previous client facing and claim portfolio management experience is preferred.- An organised but flexible approach to your working day.- Technically competent and a good grounding and understanding of an Insurance policy and its wording.APPLY:In return, you will receive a highly competitive salary along with excellent benefits including a fully expensed car and lucrative bonus scheme. This is a fantastic role for someone wanting to work for a highly reputable business who take great pride in the work they do. You will also get to truly understand their company values of trust, loyalty and respect.For further information please contact one of our specialist consultants quoting job reference NJR16512

The RoleAn established insurance business is seeking an experienced Claims Team Leader to oversee the day-to-day operation of the claims function, ensuring timely, accurate, and compliant claims handling in line with company SLAs and regulatory requirements.This role will involve leading and supporting a claims team, managing performance and quality standards, while also handling a personal caseload of claims and acting as a key referral point within the team.Key ResponsibilitiesSupervise and support the claims team in daily claims handling activities.Ensure claims are processed accurately, efficiently, and in line with regulatory guidelines and company SLAs.Review complex and disputed claims, liaising with the Claims Manager and Broking Technician where required.Monitor team performance, productivity, and quality through monthly audits, file checks, and call listening.Assist the Claims Manager with customer complaints, supporting investigation and resolution.Train, coach, and mentor claims staff to improve performance and service standards.Ensure adherence to internal policies, procedures, and insurance regulations.Identify and implement process improvements to enhance efficiency and customer satisfaction.Manage a personal caseload of claims, including FNOL and oversight through to settlement.Hold weekly team meetings and ensure agreed actions are completed.Identify service issues with insurers and external providers, including Loss Adjusters.Identify potential risk management leads and other business solutions for referral to partner teams.Review monthly claims reports, identifying trends and areas of concern.About YouStrong knowledge of commercial insurance policies and claims procedures, with 2+ years’ experience.Previous experience in a claims leadership or supervisory role.Confident decision-maker with strong analytical skills.Excellent communication and customer service skills.High attention to detail with strong problem-solving ability.Able to handle sensitive situations and perform effectively under pressure.Capable of working on own initiative and managing workload effectively.Competent using insurer systems and Microsoft Office (Word, Excel, Outlook, Teams).What’s on OfferOpportunity to lead and develop a claims teamExposure to complex commercial claimsSupportive management structureLong-term career development within a growing business