Average Claims Manager salary in the UK

Join Marley – Where Your Career Can Truly Take Shape!Location: Cheltenham | Role: Claims Specialist | Are you ready to be part of a friendly, forward-thinking team that’s reshaping the future of claims handling in the UK housing sector? At Marley, we’re not just another insurance company , we’re a growing business at the cutting edge of Structural Warranty Insurance, helping homeowners and insurers navigate the complexities of property defects with confidence and care.About the RoleAs our new Claims Specialist, you’ll be the reassuring voice and expert guide for homeowners making claims on their new-build warranties. Based in our Cheltenham office, you’ll manage claims from start to finish — whether it’s a single homeowner or a managing agent representing a whole block of flats.These aren’t your typical fire or flood claims — they’re more nuanced, always interesting, and require a bit of building know-how (don’t worry, we’ll help you build that knowledge!). What matters most is your commitment to exceptional customer service and your ability to handle each case with care and professionalism.What You’ll Bring1+ year of experience in insurance claims handlingProperty/construction insurance background? Great! If not, we’ll train youConfident communicator – written, verbal, and over the phoneA natural problem-solver with top-notch customer service skillsOrganised, independent, and a true team playerComfortable with MS Word, Excel, Outlook & TeamsEager to learn, grow, and adapt in a dynamic environmentDegree preferred, but not essentialWhat’s in It for You?Generous company pensionLife Insurance & Private Medical Insurance (post-probation)Gym membershipEmployee Assistance ProgrammeFlexible working optionsTraining support to complete Cert CIIReady to Build Something Great?If you’re looking for a role where your skills are valued, your growth is supported, and your work makes a real difference, Marley is the place for you.Apply today and help us shape the future of claims handling!

Claims Handler Red Recruitment is recruiting Claims Handlers in Bristol to join our client, an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and commercially driven individuals to join their team. The salary for this position is based on experience but very competitive and is a full-time, permanent position. Benefits and Package for a Claims Handler: Salary: Competitive (depending on experience)Hours: 35 hours per week 9.30am - 5.30pmContract Type: PermanentLocation: BristolSupportive and encouraging teamWorking for a large and highly respected firmWorkplace pensionGenerous annual leave allowance Key Responsibilities of a Claims Handler: Responding to claims and reporting to Insurers where necessary (including identifying, investigating, and reporting potential issues)Being responsible for a technical and efficient delivery of serviceAssisting Insurers to respond appropriately to complaints and claimsNegotiating settlement of claims within the delegated authorityUnderstanding the internal SLA's and KPI's of the team to ensure adherence to these standardsIdentifying trends and escalating risk information to the Head of Claims and InsurersMaintaining and ensuring the completeness, accuracy, quality and integrity of data Key Skills and Experience of a Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experienceYou should be able to build internal relationships and understand the expertise across the firmHaving a commercial, committed and proactive approach is requiredYou will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trustBeing committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Motor Claims HandlerWhat will my duties be?Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK. Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.Provide an excellent level of customer service and empathy to customers.Negotiate and adjust on third-party claims.Obtain relevant documentation / media for the assessment of the claim.Ensure compliance with all regulatory requirements such as Treating Customers Fairly. Support the company’s values and policies and work to the highest professional standards.What skills should I have?Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.Excellent customer service skills to deliver a professional and compassionate service.A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.The ability to work independently to manage and complete your allocated workflow.Adaptability to change and the willingness to pro-actively look for ways to improve what we do.A positive outlook, able to both self-motivate and promote collaborative working within your team.Excellent levels of numeracy and literacy