Average Claims Manager salary in Chelmsford

Motor Claims HandlerWhat will my duties be?Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK. Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.Provide an excellent level of customer service and empathy to customers.Negotiate and adjust on third-party claims.Obtain relevant documentation / media for the assessment of the claim.Ensure compliance with all regulatory requirements such as Treating Customers Fairly. Support the company’s values and policies and work to the highest professional standards.What skills should I have?Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.Excellent customer service skills to deliver a professional and compassionate service.A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.The ability to work independently to manage and complete your allocated workflow.Adaptability to change and the willingness to pro-actively look for ways to improve what we do.A positive outlook, able to both self-motivate and promote collaborative working within your team.Excellent levels of numeracy and literacy

We are looking to recruit an experienced Claims Specialist for this established MGAResponsibilities include:Case Management: Efficiently handle a designated caseload of insurance claims (property, liability,PI/D&O) from first notification through to closure.• Review and assess each insurance claim in-line with client philosophies with a focus on more complexclaims.• Liaise and assist brokers and insurers throughout the claims process, offering guidance and support.• Collaborate with Underwriters on coverage issues, renewals and claims queries.• Assess claims validity and coverage in accordance with policy terms.• Maintain accurate records and update claims management systems.• Provide regular updates to stakeholders and escalate complex cases when necessary.• Ensure claims are processed in a timely manner in accordance with KPI’s• Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to coverand claims.• Provide advice to policy holders on their claims and the best method of settlement where appropriate• Obtain relevant documentation for the assessment of the claim including photographs, third partyreports, receipts/proof of purchase etc.• Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary• Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate• Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure goodrelationships are maintained.• Settling claims and advising policyholders of the outcome.• Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims.• Ensure system Tasks are completed in a timely manner.• Ensure Compliance with FCA regulations and internal policies.• Support the Claims Manager with reporting and analysis.• Work proactively within a team, share knowledge, and contribute to continuous process improvementinitiatives.• Undertaking any other related duties as may be reasonably required.This position offers a reflective salary and benefits package.Hybrid workingGenuine career opportunitiesIf you feel you have the relevant experience within the Claims environment then please submit your CV for consideration.The Recruiter Insurance Specialists are acting as a Recruitment Agency

We have an exciting opportunity for a Senior Account Handler – Casualty to join our established Real Estate Team in Chelmsford.The OpportunityReporting to the Operations & Client Relationship Manager – Casualty, you will be responsible for the desktop handling of UK and European Real Estate Casualty claims, primarily Public Liability injury and third-party property damage claims. This is a key technical and client-facing role within a collaborative, specialist team.Key ResponsibilitiesDesktop technical handling of UK and European Real Estate Casualty claims on a cradle-to-grave basisActing as a technical referral point when requiredManaging a portfolio of client accounts, including participation in client meetings, presentations, and technical trainingProactively progressing claims via email, telephone, video calls, and written correspondenceControlling the full lifecycle of claims, including diary management and proactive file handlingLiaising with insureds, insurers, brokers, adjusters, and other stakeholders to deliver excellent customer serviceWorking closely with UK and European Casualty Adjusters and Account Management teamsAccurate time recording, billing, and invoicing in line with internal systems and standardsProducing MI, data capture, and performance reports for both clients and internal useEnsuring compliance with all technical, operational, data protection, and information security policiesAbout You – Knowledge & ExperienceMinimum 5 years’ experience handling Casualty claims on a full handling basisStrong Public Liability experience is essential, including both injury and third-party property damageProven experience handling UK claims, with confidence using relevant protocols such as the Low Value Claims PortalExperience of Real Estate and/or European claims is beneficial but not essentialComfortable undertaking desktop investigations, establishing coverage, liability, and reserves on both delegated and non-delegated claimsAble to manage a significant caseload while maintaining quality and attention to detailConfident producing formal reports and technical advice for clientsExperience managing client accounts or schemesSelf-motivated, technically curious, and keen to continue developing professionallyComfortable working independently and collaboratively within a wider UK and European teamDriven and able to meet SLA, chargeable hours, and fee income targetsDesirableAbility to speak additional European languages (Spanish, French, German, or Italian)Holding or working towards a professional claims qualification