Average Claims Manager salary in the UK

Property Claims HandlerOur client is hiring a Desktop Property Claims Handler to manage a portfolio of low to medium complexity property damage claims from First Notification of Loss (FNOL) through to settlement and closure. You’ll deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance.This role is perfect for someone early in their claims career who is organised, empathetic, and keen to build strong foundations in end to end claims handling within a TPA setting.Responsibilities The responsibilities of the Desktop Property Claims Handler include (though are not limited to): Own a personal caseload of property claims from FNOL to closure, ensuring proactive progress and accurate file documentation. Handle common domestic and small commercial perils (e.g., accidental damage, escape of water, storm, impact and theft within authority). Triage and validate claims: confirm policy and cover details, gather evidence (photos, estimates), and set clear next steps with customers. Coverage decisions within delegated authority using policy wordings and endorsements; clearly document rationale and communications. Reserve accurately and update promptly as new information emerges. Assess quantum using quotes/estimates and negotiate fair and reasonable settlements or authorise repairs; issue robust repudiations where appropriate (with clear reasons). Escalate promptly when a claim exceeds authority, presents potential fraud, or becomes technically complex; collaborate with senior handlers as needed. Maintain diary control to hit contact, update, and settlement milestones.Skills and Experience Previous experience handling property claims (domestic or commercial) in an insurer, TPA, broker, or loss adjusting environment. Proven track record of managing property claims independently Experience issuing clear decision letters, including declines or partial settlements, with well reasoned explanations. Experience working within defined SLAs, KPIs, and audit standards. Familiarity with claims management systems Comfortable managing customers through distressing events and able to de escalate difficult conversations.Key CompetenciesHighly organised with strong diary management and the ability to prioritise a dynamic workload. Proactive, decisive, and able to take ownership of claims end to end. Analytical thinker with a practical, problem solving mindset. Team oriented with a willingness to support colleagues, share knowledge, and contribute to continuous improvement. Resilient, adaptable, and comfortable working in a fast paced environment.Strong knowledge of regulatory and industry standards (FCA, GDPR, Treating Customers Fairly).

The PersonWe're looking for an experienced First Notification of Loss and Claims Administrator to join our clients growing Motor FNOL (First Notification of Loss) team and help deliver exceptional customer service from the moment a claim is reported.This is a fantastic opportunity for someone with strong customer service and administrative or experience who enjoys a fast-paced environment and wants to make a real difference in the customer journey.The applicant needs to be within a commutable distance to either Bromley or West Malling, Kent. Responsibilities The responsibilities of the FNOL & Administration Handler include (though are not limited to): Handle inbound FNOL calls and notifications via phone, email, and digital channels. Gather and record all relevant claim details accurately and efficiently in the claims management system. Validate policy cover and identify any potential issues or required referrals. Provide clear guidance to customers regarding the claims process, next steps, and required documentation. Maintain and update claim files, ensuring documentation, correspondence, and evidence are stored correctly. Issue standard letters, acknowledgements, and requests for information. Ensure all actions comply with regulatory, legal, and data protection standards (e.g., FCA, GDPR).Skills and Experience Experience within motor insurance claims, FNOL, or TPA environments.Previous experience in a customer service, call handling, or administrative role.Strong communication skills (verbal and written) with a professional and calm manner.High attention to detail and accuracy in data entry.Ability to multitask and manage workload in a fast-paced environment.Proficient with Microsoft Office and claims or case management systems.Customer-centric approach with a focus on delivering a positive experience.Knowledge of basic motor policy cover, liability, and claims processes.Key CompetenciesCustomer Service ExcellenceTeamwork & CollaborationProblem-SolvingOrganisation & Time ManagementProfessionalism & IntegrityAbility to Work Under PressureStrong knowledge of regulatory and industry standards (FCA, GDPR, Treating Customers Fairly).

Director (Major Complex Loss)Salary: £90,000 - £130,000 DOE + Car Allowance + Bonus Location: Remote Are you a leader in the Property Claims space looking for your next challenge?Do you have a proven track record with Major HNW clients?Can you lead by example and drive growth/performance?If you have answered yes to the above then we want to hear from you! Due to continued success in the UK market we are expanding our team. As one of the leading businesses in our field we always strive to exceed customers expectations, so if you are detail orientated, driven and eager to be part of a global firm then read below.The opportunity:To carry out the loss adjusting of High Net Worth, Major Loss and other complex claims including subsidence and escape of oil for various clients. What will your day look like:To handle claims in line with company requirements and particularly the demanding service standards of M&CLU clientsTo ensure key performance indicator targets are reached and maintainedTo actively progress and control all casesUnderstand and effectively implement Company systems and proceduresUnderstand Individual client requirementsEnsure technical accuracy of the highest standardProduce high quality personalised outgoing correspondenceHandle customers effectively and fairly in line with HNW insurers requirementsBe flexible at all times and able to accommodate demanding appointment schedulesAction all work in line with company and client requirementsBuild effective relationships with clients, brokers and othersCommunicate regularly with all interested partiesProduce reports of highest qualityWork within a team environment to achieve best results either on individual losses or group resultsInteract with existing clients to maintain and further existing relations and procure new businessUtilisation of other Davies Group businesses for the benefit of policyholdersOur ideal candidateAt this stage in your career you will have previous experience within a similar role or be looking to take that next step up in your career. We are ideally looking for someone who is eager to put into practice their already tailored skill set and knowledge base. Furthermore we are looking for the following:ACILA , FCILA or other professional qualifications a preferenceAbility to work in a fast paced and changing environmentDependability and persistence are essentialProven track record of general property adjusting and high net worthExperience of major losses is preferableCompletely flexible approach and adaptable to changing prioritiesAccustomed to working under pressure in a fast pace, demanding environmentFull, clean driving license requiredIf the above is of interest to you, then pick up the phone, call Webber Hughes ltd and ask for James. Alternatively, click to apply for more information.