Average Claims Manager salary in Birmingham

Claims Executive - Birmingham South Base Salary to 60k DOE & Flex Benefits Our Client has an opportunity for a Claims Executive to join their Team in South Birmingham . Reporting into the Regional Claims Manager, this role is perfect for you if you are currently working as a Claims Executive and looking for a new challenge, or an experienced Claims Handler looking for the next step in your career. What you will do as a Claims Executive: Provide dedicated, proactive support and advice to clients, throughout the claims journey, particularly in the event of large or complex claims, both in person and via teams / telephone. Attend site with Loss Adjusters, sometimes at short notice, in the event of a large / complex loss, to add value to the claims journey and provide support to our client.Develop and maintain strong working relationships, with clients, adjusters, Insurers, colleagues within and outside the claims team, and other business within Group.Support Account Executives with New Business pitches, attending prospect meetings to sell the benefits of our Claims Proposition to the prospective client.Produce tangible claims experience reports and MI, to identify and analyse trends and discuss these with our clients at Claims Review meetings, pre renewal meetings etc. Mentor less experienced colleagues and provide a technical referral point to colleagues across the Region Claims Team.Work with broking colleagues to assist them in obtaining the most favourable terms for our clients by proactively handling claims to ensure that Insurers maintain fair and equitable reserves and close claims when appropriate. Ensure that any cleansing of claims records is completed well in advance of the relevant renewal date(s).Identify opportunities to introduce other businesses within Group, to our clients, to enhance the service that we provide to our clients.Promptly alert your line manage to any complaints, conflicts of interest, and Errors & Omissions (E&Os), in line with Group Policy and procedures.Ensure compliance with all relevant regulatory requirement including adherence to FCA Guidelines, as well as the business units training and competence plan. What we are looking for in a Claims Executive: Minimum of 5 years cross class commercial claims handling experience, particularly, Motor Fleet, Motor Trade, Property and Liability.Full UK Driving licence and own car, with flexibility in terms of travel.Comfortable and confident presenting in face-to-face meetings with clients, with an ability to produce and analyse claims data, identify trends and provide support and advice to our clients to help them manage the risk and mitigate the prospect of future claims.Broad Technical knowledge of all general classes of insurance, and the confidence to provide a technical referral point to the Regional Claims Team.Ability to understand and interpret policy wordings and explain cover to clients and colleagues alike. Confident to challenge insurers on the interpretation of their own policies, where required in respect of a claim.Excellent IT skills in Word, Excel, PowerPoint. Ability to analyse data and present results informatively and effectively.Progress in professional examinations to Cert CII and/or Cert CILA level, would be preferable, although not essential. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays. Support towards achieving professional qualifications.Pension scheme.Opportunity to purchase additional benefits each year.24-hour support for physical and mental wellbeing. If you wish to apply for this position please click on the Link and a consultant from Cameron James will be in contact with you

We’re working with a respected, client-focused insurance broker seeking an experienced Commercial Claims Handler to join their growing team in the West Midlands. This is a fantastic opportunity to manage a broad portfolio of commercial claims and work in a hybrid capacity between Stourbridge and Birmingham offices. As a key member of the claims team, you’ll take ownership of claims from first notification through to settlement, applying both technical expertise and client care to ensure a smooth, compliant, and fair process. What’s in It for You? Competitive salary + benefitsHybrid working - only 2 days in-office per weekJoin a collaborative and forward-thinking teamOpportunity to make an impact and grow within a respected brokerOngoing support for professional development and qualifications What You’ll Be Doing: Manage a caseload of commercial claims, including property, liability, and professional indemnityLiaise with clients, brokers, insurers, and third-party service providersRegister and track claims, coordinate with underwriters, and monitor progressCarry out investigations where needed and attend client site visits post-lossAdvise clients on policy coverage and negotiate the best possible settlement termsMaintain up-to-date records using internal systems (Websure, ECF, etc.)Identify trends and provide input on claims strategy and risk mitigationAssist with reporting, MI, and performance data when required What We’re Looking For: 3+ years’ experience in commercial insurance claims handlingSolid knowledge of property, liability, and/or PI claimsExperience gained within a brokerage is essentialStrong negotiation and communication skills with a client-first mindsetWorking knowledge of claims systems such as Websure and ECF preferredAbility to manage workloads, prioritise tasks, and work autonomouslyProactive, detail-oriented, and professional under pressure Please note: Candidates without recent relevant UK Commercial Claims Insurance experience will NOT be considered for this role.

YOUR ROLE PURPOSE Ensure all received claims are dealt with efficiently and accurately, whilst ensuring excellent customer service and pre-determined quality and service standards are maintained. WHAT YOU'LL DO Handle all claims in a timely and professional manner. Ensure claims are dealt with accordingly whilst ensuring excellent customer service and pre determined company quality and service standards are maintained. Negotiate with Claimants and their Solicitors. Review and estimate current claims files. Providing advice on making a claim and the processes involved.Processing new insurance claims notifications.Analysing a claim made by a policymaker.Guide policyholders on how to proceed with the claim.Contact trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property.Monitoring the progress of a claim.Investigating potentially fraudulent claims.Identifying reasons why full payment may not be made.Ensuring fair settlement of a valid claim.Handle any complaints associated with a claim. CONDUCT RULES AND GENERAL You must act with integrity.You must act with due care, skill and diligence.You must be open and cooperative with the FCA, the PRA and other regulators.You must pay due regard to the interests of customers and treat them fairly.You must observe proper standards of market conduct.You must act to deliver good outcomes for retail customers.Ensure all policies and procedures are implemented and complied with, including financial regulations, data protection, health and safety and all regulatory requirements. To identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk. Ensure a high level of customer service is provided to both internal and external customers. Ensure positive promotion and representation of the organisation at all times.Exhibit and live the values and uphold standards of behaviour.Undertake any other reasonable duties as requested. HOW YOU'LL BE SUCCESSFUL Completion of set projects within timescales and budgetEvaluation and utilisation metrics on team activitiesAchievement of objectives, Key Performance Indicators (KPIs) and targets Completion of mandatory training and CPD Feedback from customers, stakeholders, and colleagues Demonstrating and evidencing our values and behaviours WHAT YOU'LL NEED Experience Previous FCA environment is desirable. Skills, Knowledge and Aptitude Excellent communication and interpersonal skills.Good judgement and decision-making skills.Good knowledge and understanding of the product(s).Good analytical and negotiation skills.The ability to work to deadlines whilst maintaining the right balance between work quality and work output. Good knowledge and understanding of FSA requirements.A strong team working ethic but also with the initiative to work alone.Strong customer service skills.Negotiation and decision-making skills.Communication skills and a confident disposition when dealing with people, often in difficult circumstances.Organizational and time management skills.Initiative and the ability to adapt quickly to different situations.Good numeracy and literacy.Interpersonal skills.Discernment and the ability to assess a situation objectively.Attention to detail and sound report-writing skills. Qualifications and Training CII - work towards industry recognised qualifications desirable but not essentialIn house and external training in Commercial Insurance products and policies Other Subject to satisfactory DBS check.