Average Claims Handler salary in the UK

Do you thrive on helping people through challenging moments? Are you at your best when building relationships and solving problems with empathy and expertise? If so, you’ll feel right at home with us.We’re welcoming new Claims Handlers to our Southampton office — people who care about doing the right thing, enjoy working with others and want to grow within a friendly, flexible and forward-thinking business.What the role looks likeGuiding customers through their claims from first call to final settlementCreating strong, trusted connections with clients and insurersChampioning the best outcomes for everyone involvedHelping recover uninsured lossesKeeping our admin organised and our service running smoothlyBeing a reassuring voice on our client helplineSupporting our Account ExecutivesIf you want a career where you’re supported, appreciated and part of a team that genuinely enjoys working together, we’d love to hear from you.In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:Holiday entitlement of 26 days plus bank holidays, increasing with length of service35 hour working weekOpportunity to progress your career across the entire Ardonagh familyAward-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospectsPension scheme for when you feel it’s time to retire24-hour Employee Assistance support for you and your family’s physical and mental wellbeingCorporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much moreOne day paid volunteering to give back to our communitiesArdonagh Community Trust (ACT) - raising funds for charity with donation matching in your local communityThe Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.#LI-EM1#LI-Hybrid#AIBINDX3#AIBEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Job Title: Counter Fraud Claims HandlerLocation: Sevenoaks or Liverpool with hybrid Salary: £26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your roleWorking Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pmAbout The Role:The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.What You'll Be Doing:Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcomeExpediently assess a wide variety of claims/referrals and decide on the appropriate course of actionAccurately interpret intelligence and use it to drive an appropriate investigation strategyProactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreementsEnsure output achieves acceptable levels of accuracy and quantityEnsure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA complianceAvoid any claims leakage whilst maximising savings/repudiationsEnsure strict adherence to agreed counter fraud strategiesRespond efficiently to telephone calls into the team/departmentContribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the teamWhat We're Looking For:Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claimsTechnically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintainedExcellent organisational skills and the ability to work independently with minimum supportStrong negotiation skills along with Excellent customer services skillsAn understanding of the intelligence and investigative tools available to validate claimsAbility to provide clear and concise instructions to service providers to assist in the investigation of claimsGrow with Acorn:At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table.We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's: Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveArmed Forces Defence employer recognition scheme - Supporting those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply:If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support YouWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us knowPlease click the APPLY button to submit your CV for this roleCandidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.

Job Title: Counter Fraud Claims HandlerLocation: Sevenoaks or Liverpool with hybrid Salary: £26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your roleWorking Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pmAbout The Role:The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.What You'll Be Doing:Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcomeExpediently assess a wide variety of claims/referrals and decide on the appropriate course of actionAccurately interpret intelligence and use it to drive an appropriate investigation strategyProactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreementsEnsure output achieves acceptable levels of accuracy and quantityEnsure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA complianceAvoid any claims leakage whilst maximising savings/repudiationsEnsure strict adherence to agreed counter fraud strategiesRespond efficiently to telephone calls into the team/departmentContribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the teamWhat We're Looking For:Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claimsTechnically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintainedExcellent organisational skills and the ability to work independently with minimum supportStrong negotiation skills along with Excellent customer services skillsAn understanding of the intelligence and investigative tools available to validate claimsAbility to provide clear and concise instructions to service providers to assist in the investigation of claimsGrow with Acorn:At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table.We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's: Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveArmed Forces Defence employer recognition scheme - Supporting those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply:If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support YouWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us knowPlease click the APPLY button to submit your CV for this roleCandidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.