Average Claims Handler salary in the UK

Job Title: Household Claims HandlerLocation: Liverpool, HybridSalary: £27,500 - £31,000 per annum DOE plus Performance bonus up to £2,000 per annumJob Type: Permanent, Full TimeBored in your current role?Looking to change direction or take the next step in your insurance career?Want more than just a job?Looking for an employer who is as passionate about your success as you are?We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.What you will be doing:Creation of new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customerAccurately checking all details of a claim after every call, cross referenced with policy terms, conditions, endorsements and exclusionsManaging a varied (Accidental Damage, Fire, Theft, Escape of Water etc.) portfolio of claims from FNOL stage through to settlement/conclusionIdentifying and investigating potentially fraudulent claimsInstructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlementEnsuring underwriting requirements are checked at claim inception and throughout the lifecycle of the claimProactively managing customer/third party expectations including appropriate signposting if applicableProviding proactive and correct assessments with regards to indemnity positionsAccurate quantum assessment of claims presented using the relevant tools available to assistApplication of accurate reserves in line with company reserving philosophyAdherence to best practice and key strategiesEffective file and portfolio managementAny other Ad hoc task as the needs of the business dictateWhat we're looking for:Ability to work in a culture of openness, trust and respect with a team player attitudeMinimum of two years claims handling experience (Motor, Household, EL/PL etc.)Ability to interpret policy wording, terms and conditions and endorsementsAbility to work in a fast-paced environmentGood written and verbal communication skills including rapport buildingStrong organisation skills with the ability to prioritise tasksAbility to fact find and analyse information resulting in accurate decision makingGrow with Acorn:At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.Benefits:35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreA Few Things to Know Before You ApplyWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You - We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Claims Handler may also be considered for this role.

Job Title: Claims HandlerLocation: Bristol (Hybrid – 3 days per week in the office)Salary: Up to £35,000Benefits: Hybrid working, professional qualification support (CII), long-term progression opportunitiesAbout the Company:This is an opportunity to join a well-established and growing specialist insurer with a strong reputation across financial lines, construction, accident & health, and affinity products. Backed by a major international parent group, the business combines the stability and support of a global insurer with the close-knit culture of a smaller regional team. With excellent staff retention and ambitious growth plans over the next few years, the business offers genuine long-term career development within a collaborative environment.Role Summary:This is an opportunity to join a busy claims function and manage insurance claims from first notification through to settlement or resolution.You’ll take ownership of claim outcomes, work closely with customers, brokers, adjusters and suppliers, and build broader technical exposure across coverage, liability, reserving and claims decision-making.Key Responsibilities:• Manage claims from FNOL through to resolution: Build end-to-end claims experience while taking ownership of outcomes• Review policy terms, coverage and claim documentation: Develop stronger technical judgement around coverage and liability decisions• Communicate with customers and brokers: Build trusted relationships while providing clear and professional claims updates• Liaise with TPAs, adjusters and suppliers: Gain exposure to the wider claims process and external stakeholders• Maintain accurate, audit-ready claim files: Strengthen your understanding of regulatory, data and compliance requirements• Monitor reserves, indemnity spend and settlement strategy: Develop commercial awareness and intelligent claims decision-makingRequirements:• Experience or technical knowledge of insurance claims, including the claims lifecycle from FNOL through to settlement• Understanding of policy wordings, coverage principles and liability assessment, with familiarity with Civil Procedure Rules and the litigation process• Awareness of FCA requirements, Consumer Duty, data protection and fair customer outcomes• Confident communication, organisation and claims-system skills, with the ability to manage workloads and escalate complex matters appropriatelyIf this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet.Related Job Titles: Claims Advisor, Claims Technician, Claims Adjuster, Claims Specialist, Insurance Claims Handler

Spotlightjobs is recruiting for an experienced Recoveries Claims Handler to join an expanding team of Credit Hire professionals. As a Recoveries Handler, you’ll take end-to-end ownership of non-fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes.This is a hands-on, ownership-driven role where you’ll manage your own caseload, assess liability, make confident decisions, and keep claims progressing through effective collaboration with suppliers, partners, and third parties. You’ll balance commercial outcomes with customer fairness, ensuring claims are managed accurately, compliantly, and with care.You’ll be joining a collaborative and supportive team that values your contributions, encourages the sharing of insights and ideas, and is committed to continuous improvement. We offer ongoing technical training and development opportunities, giving you the platform to build your expertise and grow your career in Recoveries• Manage non fault repair, recovery, and uninsured loss claims from start to finish.• Assess liability, indemnity, and claim financials, making accurate and timely decisions.• Keep files moving by identifying opportunities, managing risks, and avoiding delays.• Maintain accurate and up to date reserves and claim records.Commercial & Financial Decision Making• Make decisions that maximise recoveries and minimise costs.• Negotiate subrogated outlays and manage aged debt effectively.• Issue outlay requests and proactively follow up to ensure settlement.• Process and authorise payments within delegated authority.Supplier & Partner Engagement• Work closely with suppliers, solicitors, and partners to progress claims.• Instruct panel solicitors where escalation or litigation is required.• Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.Continuous Improvement• Share insight, support improvements, and contribute to positive change within the Recoveries team.• Represent the team positively in all interactions.What We’re Looking ForTechnical & Commercial Skills• A good understanding of motor insurance, non fault processes, liability, and subrogation.• Strong technical grounding with regulatory awareness, GTA & Non GTA• Confident and strong negotiation and influencing skills.Personal Qualities• Strong attention to detail with an analytical mindset.• Proactive, self motivated, and comfortable taking ownership.• Able to manage pressure, deadlines, and competing priorities.• Clear, confident communicator who’s comfortable making decisions.Successful candidates will enjoy a competitive basic salary plus a lucrative monthly bonus upto £750 per month.Full or Part-time hours availableFor more information, call Allison Coe for a confidential discussion.