Average Claims Executive salary in the UK

Job Title: Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays, Rota Basis The Total Loss department is a fast paced and energetic department where no two days are the same. We are looking for people who enjoy engaging with customers and who can help us achieve the right outcome for both the customer and company. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlementComplete thorough indemnity investigations out on all casesWork closely with the inhouse engineers to guarantee a fair settlement with the policy holderEnsure that all validated claims are processed within the agreed SLA`sProvide excellent customer service level expectations, taking ownership of all inbound communicationShow attention to detail in the handling of insurance claims and provide chronological notes for the customerProvide affective communication to the policyholder of all claims decision and progression of insurance claimsExpertly asses policy indemnity What we're looking for: Excellent customer service skillsNaturally empathetic and the ability to connect with peopleQuick fast paced problem-solving abilityPositive can-do attitudeExcellent organisational and prioritisation skills with a strong attention to detailHave a desire to develop skills and experience within the insurance industry.The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-beingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.

Our client, an independent Insurance Broker with a reputation for excellence and professionalism, is recruiting a Claims Executive. In this brand new role you will be both their internal technical Claims expert but also their Claims expert for their Commercial Clients, who you will meet with regularly. Accordingly you will be a highly capable Claims professional with proven experience in managing large and complex losses as well as having great Client facing skills. Your main duties as Claims Executive will include: Managing claims from notification through to closure, including large and complex losses, across all classesReferral point for technical enquiries within the Claims team and businessLeading Claims review meetings with clients, including producing relevant Claims reportsSupporting the Claims Manager in delivering exceptional service to clientsDriving improvement to their Claims function and to customer service by continuously reviewing processes and supporting changeProactively building and managing relationships with all of their key clients, Insurers, Loss Adjusters and Claims companies To be successful as a Claims Executive you will demonstrate: Strong experience managing large and complex claims across all classes of Commercial InsuranceExperience leading Claims review meetings with clientsAbility to build and maintain relationships both internally and externallyExcellent written and verbal communication skillsFirst class problem-solving skills with high attention to detail As well as a good salary you will also benefit from: Enhanced holiday entitlementCompany Pension schemePrivate Medical InsuranceGroup Life InsuranceFree parkingCompany sick pay schemeEnhanced Maternity payFinancial support for qualifications

Our client, an independent Insurance Broker with a reputation for excellence and professionalism, is recruiting a Claims Executive. In this brand new role you will be both their internal technical Claims expert but also their Claims expert for their Commercial Clients, who you will meet with regularly. Accordingly you will be a highly capable Claims professional with proven experience in managing large and complex losses as well as having great Client facing skills. Your main duties as Claims Executive will include: Managing claims from notification through to closure, including large and complex losses, across all classesReferral point for technical enquiries within the Claims team and businessLeading Claims review meetings with clients, including producing relevant Claims reportsSupporting the Claims Manager in delivering exceptional service to clientsDriving improvement to their Claims function and to customer service by continuously reviewing processes and supporting changeProactively building and managing relationships with all of their key clients, Insurers, Loss Adjusters and Claims companies To be successful as a Claims Executive you will demonstrate: Strong experience managing large and complex claims across all classes of Commercial InsuranceExperience leading Claims review meetings with clientsAbility to build and maintain relationships both internally and externallyExcellent written and verbal communication skillsFirst class problem-solving skills with high attention to detail As well as a good salary you will also benefit from: Enhanced holiday entitlementCompany Pension schemePrivate Medical InsuranceGroup Life InsuranceFree parkingCompany sick pay schemeEnhanced Maternity payFinancial support for qualifications