Average Claims Administrator salary in London

Claims Adjuster - 3 days per week. to c£30,000 Proven experience as a Claims Adjuster / Claims Handler within the Lloyd's Market is essential for this opportunity with this well established and extremely friendly Lloyd's Underwriters. The main function will be to support the effective management of insurance claims for a follow-only Lloyd's syndicate, with a particular focus on policy interpretation, coverage analysis, and wordings-driven issues. Claims Handling & Oversight Manage a portfolio of claims across relevant classes. Operate strictly in a follow-only capacity, aligning decisions with the lead syndicate while maintaining independent oversight. Review lead adjuster recommendations and challenge where appropriate to protect syndicate interests. Monitor claims developments, reserves, and settlement strategies to ensure consistency with contractual obligations. Policy Interpretation & Wordings Provide expert analysis of policy wordings, endorsements, exclusions, and conditions. Support coverage determinations, particularly on complex or disputed claims. Identify and escalate wordings ambiguities or adverse interpretations to the Syndicate CEO. Contribute to feedback loops with underwriting on wordings clarity and claims-driven improvements. Legal & Technical Support Liaise with external counsel, lead adjusters, and claims administrators as required. Review legal opinions, advice, and pleadings, summarising implications for internal stakeholders. Training, Mentoring & Knowledge Transfer Provide hands-on training, coaching, and day-to-day guidance to a junior claims adjuster. Support the junior adjuster in developing core skills in claims fundamentals, policy interpretation, Lloyd's market practices, and follow-only discipline. Review and provide constructive feedback on the junior adjuster's work, including claim summaries, recommendations, and system entries. Governance, Compliance & Reporting Ensure claims are handled in line with Lloyd's Minimum Standards, internal claims authority frameworks, and regulatory expectations. Assist the junior adjuster in understanding and complying with governance, audit, and escalation requirements. Prepare concise internal claims summaries, recommendations, and escalations for committees or senior management.

This is arguably the most exciting insurance company in the market right now.Currently enjoying 20% year on year growth, and with plans to double in size over the next 5 years, this organisation is investing heavily in its offering.As part of this growth, a rare opportunity has arisen for a UK Claims Operations Manager.Our client operates in over 20 countries and is very much renowned as a world-leader within its chosen markets. The company arranges insurance for some of the most fascinating risks on the planet, and has a reputation for excellence, innovation and formidable customer service.This role will form one of the members of the UK Claims Leadership team, reporting directly into the Claims & Legal Services Director. You will join a close knit, established team, dedicated in driving the highest standards of claims service.You will take responsibility for the strategic development and day to day provision of central support services to the UK claims function. As the Manager of this multidisciplinary team of specialists, you will be recognised for your ability to optimise business processes to enhance internal and external customer experience, service and quality. You will lead from the front, deploying technical process excellence and take ownership, while striving for continuous improvement of the team, as well as the service being given.Your role will have wide-ranging responsibilities overseeing the following areas:- The Claims Administration Support Team.- MI Production within the division.- Delegated arrangements across the UK claims function.- The Claims Journey Audit process; driving continuous improvement within the UK claims operation.- Supporting the Claims Leadership Team on emerging ad-hoc claims teams projects to improve customer claims service across the UK.- Representing the UK claims operation when necessary on cross team committees and projects groups as necessary.It is essential that you have experience within an insurance claims operations environment. This will include experience of overseeing and implementing operational change, as well as leading a team. Just as importantly, you’ll have an ability to manage technical specialists without necessarily having that technical specialism, and you’ll also have strong focus on systems and processes, with a commitment to change and process improvement. As this is a unique role, where there may well be areas that you haven’t previously had experience in, you must have good levels of self-initiative, strong problem-solving skills, and the ability to engage effectively with a wide range of stakeholders, both internal and external.As this company is rapidly expanding and evolving, this is a superb opportunity to put your own stamp on the role and make it your own.This role can be based from either the Leeds or Manchester office, with the option to work 1 day a week from home. You’ll be rewarded with an attractive basic salary, together with a comprehensive suite of company benefits, including a lucrative bonus.Aston Charles - a personalised service from industry expertsGeneral Insurance and Financial Services RecruitmentFor more jobs like this, or for more information on how we may be able to help you in your search for a new job, please visit our website

ports Medical Scheme Administrator Location: Belmont, SurreyJob Type: Full-time Join a leading organisation in third-party medical administration, healthcare consulting, and risk solutions for elite sports and businesses. We ensure that high-performance individuals receive the medical support they need efficiently, empathetically, and expertly. We are seeking a Sports Medical Scheme Administrator who excels in delivering exceptional customer service and thrives in a fast-paced, detail-oriented environment. This role is ideal for someone with a background in medical administration and claims assessing or healthcare, and a passion for helping others, especially when working with high-profile sports clients. Day-to-day of the role: Administer and assess medical claims in line with scheme-specific benefits, eligibility, and rules.Provide clear, empathetic, and professional communication to members regarding claims, guidance, and support.Accurately process invoices and investigate treatment details where necessary.Resolve invoice queries, liaising with providers to correct errors and manage re-issues.Verify membership criteria, provider pricing, and scheme agreements, and relay this information to clients.Manage payment runs, including validation, processing, and reporting.Provide data analysis and insights on medical schemes as required.Maintain and update membership data, generating reports for sports clubs.Organize and distribute incoming invoices efficiently. Required Skills & Qualifications: Strong background in insurance administration, preferably in medical-related insurance.Proven ability to deliver exceptional customer service, especially in sensitive or high-pressure situations.Excellent written and verbal communication skills, with a professional and empathetic tone.High attention to detail and accuracy in data handling.Strong analytical and decision-making skills.Proficiency in Excel and confidence working with spreadsheets.Ability to work independently and collaboratively within a team.Discretion and professionalism when dealing with high-profile individuals.Honesty, integrity, and a positive and proactive approach towards high standards and service levels. Benefits: Supportive environment where your contributions directly impact the wellbeing of elite athletes and professionals.Hybrid working: One day per week from home (once fully trained).Regular working hours: Monday – Thursday 9am–5.30pm / Friday 9am–5pm (1-hour unpaid break each day). To apply for the Sports Medical Scheme Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.