Average Centre Manager salary in the UK

Centre Manager – Future SurvivalLocation: GravesendPay: £15 per hourHours: 35 guaranteed paid hours per week on averageBasic annual earnings: £27,500 -33,000Performance bonus: Up to £2,000 per year (£500 paid quarterly)Working pattern includes daytime hours, evenings, weekends and school holidays.About Future SurvivalFuture Survival is an activity centre in Gravesend offering laser tag, gaming, Nerf, archery, shooting activities, parties, clubs and education programmes.We welcome families, schools, youth groups and businesses. We are developing our school visits, team-building bookings and training programme, and we are looking for a Centre Manager to help us run a reliable, welcoming centre and support that growth.About the roleThis is a hands-on role combining activity delivery, team management and business development.You will regularly lead activities and parties, supervise participants and work directly with customers. You will also have scheduled administration and planning time within your contracted hours to organise the team, prepare bookings and follow up enquiries.You will report to the Owner/Director and manage the supervisors and activity hosts. Your role is to make sure the centre runs smoothly, staff know what they need to do and customers have an enjoyable experience.You do not need to arrive as an expert in every activity. You do need experience leading people, confidence managing groups and a willingness to learn our activities and complete the relevant training.Your responsibilitiesActivity delivery and customer experiencePersonally run activities, parties and group sessions following training and competency checks.Give clear safety briefings, engage participants and manage groups confidently.Support reception and customer service during busy periods.Deal with routine customer concerns professionally and escalate significant issues appropriately.Help create an inclusive environment for customers with different needs and abilities.Running the centrePrepare rotas and allocate work within the agreed staffing budget.Make sure bookings have suitable staffing, equipment, space and preparation.Oversee opening, closing, cleaning, stock checks and maintenance reporting.Ensure each shift has a clearly identified duty person and a proper handover.Keep booking information, customer records and operational systems accurate.Follow safeguarding procedures, risk assessments and relevant food safety requirements.Leading the teamSet clear expectations and follow up on agreed tasks.Support induction, practical training and development.Coach supervisors and hosts, including supporting a trainee supervisor where appointed.Build cross-training so essential activities and processes can be covered by more than one person.Address everyday performance concerns with support from the Director and designated HR support.Bookings and business growthEnsure telephone and email enquiries are answered and followed up.Turn suitable enquiries into confirmed bookings through clear information, timely quotes and follow-up.Develop team-building and private-group bookings.Coordinate school, youth-group and education enquiries with the supervisors.Support the administration and promotion of our developing first-aid course programme.Work with the Director and marketing support to promote available activities and encourage repeat bookings.Review booking performance, staffing costs and agreed targets with the Director.What we are looking forExperience supervising a team and running customer-facing shifts.Strong organisation and the ability to follow tasks through to completion.Confidence leading activities and communicating with groups of children and adults.A practical approach and willingness to work alongside the team.Good customer service skills and confidence handling enquiries and complaints.An interest in developing bookings and improving business performance.Confidence using email, booking systems, digital rotas and basic spreadsheets.A commitment to safeguarding, inclusion and safe working.Availability for the agreed evening, weekend and school-holiday working pattern.Experience in leisure, hospitality, events, retail, education or a similar setting is welcome. Experience with school groups, parties, team building or staff development would be particularly useful.Relevant first-aid, safeguarding or activity qualifications are desirable. Activity-specific training and development needs will be agreed during induction.Pay and performance bonusYou will also be eligible to earn a performance bonus of up to £500 per quarter, giving a maximum annual bonus of £2,000.The bonus will be linked to agreed financial targets that reflect income after delivery costs, alongside operational, customer-service and safety standards. Targets will be agreed in advance, with progress reviewed regularly.Bonus payments are not guaranteed and depend on meeting the written scheme’s eligibility and performance conditions. Full details will be provided before appointment.What the role offersGuaranteed weekly hours.Scheduled administration and planning time within your contract.The opportunity to lead a team and influence how the centre develops.A varied role combining activities, customers, people management and business growth.Activity-specific training and support from the Owner/Director.The opportunity to earn a performance bonus through successful centre performance.

Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.Key responsibilities:Data Centre OperationsInstallation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc).Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring.Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test.Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres.Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments.Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation.Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored.Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s.Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts.Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained.Any other fair and reasonable task or duty assigned to you by your Manager or other senior Exponential-e Group staff member.Data Centre Access, Site Management, Proactive System Monitoring & Remote HandsMaintain a professional and disciplined approach when working within Exponential-e Data Centre’s.Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access.Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes.Ensure Data Centre’s are always kept in a clean and presentable manner.Knowledge and experience required: Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment.Proficient in Server, Storage & Network deployment and ongoing break fix support.Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etcDemonstrable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs.Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)Well organized and self-motivated with the ability to work alone and as part of a team.Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software.Excellent written and verbal communication skills with proficiency with Microsoft office applications.Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.Passionate, engaged and enthusiastic in delivering a world class service in everything you do.Willingness to participate in 24/7 on call Rota to support out of hours incidents.Full UK Driving License and personal car is a must for this position.Some travel will be made by flight or train and covered by company expenses.Our PeopleOur people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

We are recruiting for a Fast Fit Centre Manager on behalf of a reputable automotive business in Yeovil. This Fast Fit Centre Manager role presents a unique opportunity for an experienced professional to lead a busy fast fit centre within a well-established company committed to growth and high standards in the automotive industry. The successful candidate will oversee daily operations, manage a team, and ensure exceptional customer service.Benefits:Competitive salary up to £36,000, with an OTE of £39,600Monday to Friday working pattern, 8:30AM to 5:30PMSaturdays on a rota basis with a day off in lieuSupportive team environment with ongoing training and developmentOpportunities for career progression within a forward-thinking businessFocus on staff development and operational excellenceDuties of a Fast Fit Centre Manager:Overseeing team performance, motivating staff, and encouraging salesDelivering effective training to ensure high standards of customer service and operational proceduresManaging day-to-day depot operations to ensure efficiencyUpholding security policies, safeguarding stock, assets, customer data, and cashMaintaining accurate stock control and ensuring audit readinessConducting regular equipment and machinery maintenance and servicingProcessing stock deliveries promptly and recording them accurately in inventory systemsKeeping comprehensive service records and completing necessary documentationProviding professional customer service at all times, ensuring customer satisfactionRequirements of a Fast Fit Centre Manager:Proven experience as a Fast Fit Centre Manager or Assistant Centre Manager within the automotive sectorDemonstrable success in a sales-focused environmentMechanical knowledge and automotive industry experienceAbility to manage multiple priorities efficientlyGood understanding of relevant Health & Safety requirementsKnowledge of evolving car technologyExcellent customer service skills and account management experienceFull UK Driving LicenceStrong leadership qualities with the ability to develop and motivate a teamContact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Yeovil and Somerset, today to discover more about this fantastic Fast Fit Centre Manager opportunity.Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.