Average Centre Advisor salary in South West London

We are seeking a controller to join our Alarm Receiving Centre Team at our Head office. If you enjoy helping and supporting customers and have a calm and professional manner as well as good attention to detail, can monitor alarms to the highest standard, and provide effective telephone responses to customer, then this could be the perfect role for you!Working on rotating weekly shifts (days and nights) our alarm receiving centre controllers at Banham are integral to the monitoring service and support we provide our customers 24/7, 365 days of the year. Who are we? Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees, now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities. What can you bring to Banham?Your previous experience within a customer service focused role will enable you to:Bring an excellent telephone manner, offering professionalism and calm manner when answering all Banham Group callsProvide excellent customer service on all callsWork within a team or independently and process alarm activations in a timely and accurate manner in line with all company standards.Liaise with emergency services, customers, internal departments, and out-of-hours service engineers.ensure accuracy and good attention to detail when inputting data, processing and reviewing daily reports as well as undertaking routine checksAbility to monitor high-profile CCTV accounts - you will need to hold an SIA PSS CCTV License to facilitate this (If you do not currently hold the accreditation, you will need to achieve this within 3 months of joining which we will support with).Willing to learn and be trained in Keyholding.Adhere to all company policies and proceduresCommunicate any trends, changes, and serious issues to your Manager/SupervisorTake ownership of the customer in all aspects relating to service delivery and customer satisfaction.Understand that discretion and confidentiality are paramount.NB - this is shift based work - working rotating week on week off 12hr shifts of nights and days. (Days 6am-6pm and Nights 6pm-6am)What will you get in return?You will be entitled to a competitive salary of £28K PA and a great range of benefits including:23 Shift days Annual LeaveSick Pay that increases with length of serviceSubsidised Private Medical Cover after completing and passing probationary periodAnnual season ticket loan & Banham interest-free loanCycle to work & Home & Tech scheme (each up to the value of £2k)Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studiosAuto-enrolment into our pension schemeTraining and development opportunities (including day releases for studies/exams)Company equipment tailored to your role (laptop, mobile, additional screens)Up to 50% off Banham productsBanham Social EventsEmployee recognition rewards and moments of magic prizesByond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuriesAn employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your familyCharity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.

Customer Care Advisor – Temporary (1 Month) – £14.00 per hourA prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team.This temporary position starts immediately for an initial 1-month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour.About the RoleThe Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses.Key ResponsibilitiesManaging inbound customer queries and complaints across phone and emailLogging, updating and resolving cases using CRM (D365)Processing tickets and customer information via GalaxyProviding clear, courteous and efficient customer supportEnsuring accurate record-keeping and follow-upSkills & Experience RequiredExperience in a customer service or contact centre environmentStrong background in customer-facing roles and working with the publicConfident handling complaints and resolving issues professionallyExcellent communication, interpersonal and organisational skillsStrong IT proficiency, including CRM systems (ideally D365) and ticketing platformsExperience within the heritage or cultural sector is an advantage

We are seeking an experienced AI & Data Centre Technology Specialist to provide deep sector expertise across AI and compute infrastructure, supporting the growth of the UK's AI and Data Centre ecosystem and contributing to trade and investment priorities.This is a part-time (3 days per week), fully remote, 2-year interim contract, operating inside IR35, with a competitive day rate.The RoleAs a recognised specialist, you will bring in-depth technical and commercial knowledge of the AI and computer infrastructure landscape. Your expertise will inform policy development, shape strategic priorities, and ensure that practical, commercially focused outputs are delivered across government.You will work closely with colleagues across Whitehall, overseas teams, and industry stakeholders, providing surge capacity where required and supporting major sector-facing initiatives and events.Key ObjectivesMaintain a deep understanding of UK capabilities, policies and strategic positioning within the AI and Data Centre sector.Engage with UK companies, trade associations, accelerators, academia, and government to understand and promote UK offerings.Identify and qualify high-potential growth, export and investment opportunities for the UK AI and Data Centre sector.Provide flexible specialist support across the Strategic Technologies Team and wider directorate, including during periods of economic shock or major events (e.g. London Tech Week).Key ResponsibilitiesLead priority AI and Data Centre projects across major global AI markets, with a focus on the EU, Asia-Pacific and Gulf regions.Provide expert input into cross-Whitehall strategies and discussions, particularly working with DSIT.Use strong technical and commercial insight to identify, assess and engage UK companies for export opportunities.Maintain and develop strong relationships across the UK AI ecosystem, including incubators, accelerators, trade bodies, academia, and public sector partners.Develop compelling propositions that showcase UK capability in AI and Data Centres.Contribute to the design and delivery of research, learning and development programmes to upskill overseas networks and cross-government colleagues.Work collaboratively with international colleagues, providing specialist insight and supporting key business relationships.Essential CriteriaSignificant knowledge and experience in the AI sector, with a deep understanding of the UK AI ecosystem.Good understanding of the Data Centre sector, or the ability to rapidly build knowledge.Demonstrable experience working in the sector (e.g. technology company, academia, accelerator or incubator).Strong customer-facing skills with proven ability to generate leads and deliver projects to completion.Established network and relationship management experience across the AI ecosystem.Excellent collaboration and team-working skills.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk