Average Centre Advisor salary in Peterborough

Our client, a well-established business based in Cambridgeshire looking to recruit a Call Centre Team Leader to join their team on a permanent basis.Contact Centre Team LeaderSt Ives, Cambrideshire£32,00037.5 Hours Per WeekAbout the companyOur client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.Key responsibilities for the Call Centre Team Leader role:Provide day to day leadership, coaching and support to a team of Service Delivery AdvisorsHold regular 1:1s, development conversations and performance reviews that build capability and confidenceGive clear, constructive and timely feedback that helps advisors understand strengths, close gaps and growActively seek feedback from your team and peers to continuously improve your own leadership approachCreate a culture of accountability, fairness and trust where people feel supported and motivated to deliver their bestSkills and experienceWe’re looking for a Call CentreTeam Leader role who has the following:A proven experience leading or supervising teams, preferably in a busy contact centreA strong track record of delivering performance across service, sales and quality KPIsDemonstrated ability to coach, develop and performance manage individuals with clarity empathyExcellent communication, influencing and decision-making skillsSounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.Coulter Elite Resourcing is an independent recruitment consultancy acting on behalf of our client. Our areas of recruitment include Commercial, FMCG, Engineering, Technical, and IT. We aim to respond to every application we receive. However, due to the volume of applications, this isn’t always possible. If you have not heard from us within 5 working days, please accept our apologies that your application has been unsuccessful on this occasion.

HR AdvisorAnnual Salary: £32,000 - £36,000 (FTE)Location: Kings Ripton, Cambridgeshire (with regular travel to Cambridge and Peterborough)Job Type: Full-time, Term-time plus two weeksReed are delighted to be working with an amazing Alternative Provision education provider, who need a HR Advisor to join their team!  This role supports the HR Manager in employee relations, HR casework, recruitment and maintaining compliance with safeguarding standards. Based at their Head Office in Kings Ripton, this position requires regular travel to their sites across Cambridgeshire and Peterborough.Day-to-day of the role:Advise and support managers on employee relations matters including disciplinary, grievance, capability, absence management, performance and conduct.Assist with HR casework from initial advice through to resolution, ensuring consistency, fairness and legal compliance.Attend and support formal meetings such as investigations, hearings and appeals.Maintain accurate documentation and case records.Support hiring managers with the end-to-end recruitment process including placing adverts, screening candidates, arranging interview days, and providing feedback.Manage online recruitment platforms and handle onboarding documentation including DBS applications.Assist with contract amendments and manage the Single Central Record (SCR).Keep up to date with employment law and safeguarding knowledge.Assist in reviewing and updating HR policies and procedures to reflect current legislation.Required Skills & Qualifications:CIPD Level 5 or working towards it.Proven experience in advising and supporting managers on employee relations matters.Experience in supporting formal HR meetings such as investigations, hearings and appeals.Sound knowledge of UK employment law and best practice.Proficient in using HR systems and online recruitment platforms.Ability to handle sensitive and confidential matters with professionalism and discretion.High level of accuracy and attention to detail.Personal Attributes:Approachable, supportive and people-focused, with a genuine interest in employee wellbeing.Calm and resilient, able to remain professional in challenging or sensitive situations.Fair, consistent and committed to treating everyone with dignity and respect.Proactive and solution-focused with a practical approach to problem-solving.Collaborative team player who builds positive working relationships at all levels.Adaptable and willing to learn, with a strong sense of integrity and accountability.Benefits:Training and development opportunities.Access to an Employee Assistance Programme.Independent mortgage advice.Generous bonus schemes such as performance-linked and refer a friend.Death in Service benefit.To apply for the HR Advisor position, please submit your CV detailing your relevant experience and why you are interested in this position.

We are currently partnering with an organisation in the Cambridgeshire area to recruit an HR Shared Services Advisor on a permanent basis. This role offers hybrid working (two days from home) and there is also an excellent opportunity for the successful candidate to be fully funded to complete their CIPD qualification up to Level 7.The ideal candidate will be an experienced HR Shared Services Assistant/Advisor with strong stakeholder-management skills, some ER experience and the confidence to provide clear, professional advice in a fast-paced environment.Duties will include (but are not limited to): Acting as the first point of contact for managers, providing clear advice on employee relations matters including sickness, contracts, working arrangements and consultationsResponding to a high volume of HR enquiries via phone and email, ensuring clients receive timely, accurate and professional guidanceDrafting letters and documentation for informal and formal ER meetings, and attending hearings or meetings where requiredWorking collaboratively with HR, Payroll and Pensions colleagues to ensure a seamless and consistent service for schools and clientsSupporting HR Partners and Lead HR Partners by delivering HR activities, contributing to team development and driving continuous improvementProviding accurate interpretation of employment legislation and advising on policies, best practice and complex HR matters, including attending client visits and formal meetings when appropriateExperience and skills required:Experience within a busy, fast-paced environment, handling high-volume ER caseworkCIPD Level 3 (or above) and current CIPD membershipStrong ability to interpret employment legislation and provide accurate, compliant adviceProven capability in building effective working relationships with a range of stakeholders, such as senior leaders, governors or managersConfident in negotiating and engaging with trade union representativesComfortable working within established HR policies and procedures while maintaining a solutions-focused approachStrong problem-solving skills with the ability to use initiative and think creativelyExcellent written and verbal communication skillsStrong ICT skills, including proficiency in Microsoft OfficeRewards and Benefits:Mileage for all business travel26 days annual leave + bank holidays (rising with service)Competitive pensionBUPA CashplanRange of employee wellbeing and support initiativesWorking hours:37 hours per week Monday - Thursday: 8:30am-5pm Friday: 8:30am-3pmPlease note that you require recent experience to apply for this role.James Andrews is acting as an employment agency and business in relation to this role.At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.