Call Centre Team Leader
Our client, a well-established business based in Cambridgeshire looking to recruit a Call Centre Team Leader to join their team on a permanent basis.Contact Centre Team LeaderSt Ives, Cambrideshire£32,00037.5 Hours Per WeekAbout the companyOur client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.Key responsibilities for the Call Centre Team Leader role:Provide day to day leadership, coaching and support to a team of Service Delivery AdvisorsHold regular 1:1s, development conversations and performance reviews that build capability and confidenceGive clear, constructive and timely feedback that helps advisors understand strengths, close gaps and growActively seek feedback from your team and peers to continuously improve your own leadership approachCreate a culture of accountability, fairness and trust where people feel supported and motivated to deliver their bestSkills and experienceWe’re looking for a Call CentreTeam Leader role who has the following:A proven experience leading or supervising teams, preferably in a busy contact centreA strong track record of delivering performance across service, sales and quality KPIsDemonstrated ability to coach, develop and performance manage individuals with clarity empathyExcellent communication, influencing and decision-making skillsSounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.Coulter Elite Resourcing is an independent recruitment consultancy acting on behalf of our client. Our areas of recruitment include Commercial, FMCG, Engineering, Technical, and IT. We aim to respond to every application we receive. However, due to the volume of applications, this isn’t always possible. If you have not heard from us within 5 working days, please accept our apologies that your application has been unsuccessful on this occasion.
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