Average Care Coordinator salary in the UK

Job Title: Care Coordinator Salary: £28,940 per annum. Location: North Kensington, London SPONSORSHIP REQUESTS WILL NOT BE ACCEPTED. The main purpose of this role is to manage rosters for carers which are fair, consistent and realistic for carers and clients. The role also involves the mentoring, monitoring and coaching of Carers, reporting concerns regarding Service Users and Carers to the Branch Manager and/ or Registered manager. This role is performed in accordance with the Employee Handbook and HealthVision's policies and procedures. Benefits Paid Induction and ongoing trainingCompany Pension SchemeYearly salary incrementRegular staff eveningCareer Progression Duties & Responsibilities: Assigning appropriate carers who match the preferences of clientsManaging client relationshipsMake sure your team document and maintain clear and accurate records of care givenManaging a care team making sure they have consistent support and regular feedback on all aspects of their role. Health Vision follows the 'outcomes' model of care, where specific goals and desired outcomes are planned, with the input from the Client, at the beginning of a care package. Delivery of care is always undertaken with these outcomes in mind, with regular feedback from carers essential in monitoring the progress of the Client. Position Requirements: People management skillsOrganisational skillsDemonstrated Training Skills (including the ability to show proficiency in all necessary equipment)Ability to establish relationships under challenging circumstancesGood written and oral communication skillsCommitment to being sensitive to needs of other culturesProficient use of IT systemsMust be prepared to attend regular training to update knowledge and skills If you are looking for a rewarding job where you can make a difference to the lives of others, then please APPLYonline with your most up to date CV. Health Vision is an equal opportunity employer. Health Vision is dedicated to creating a workforce that is as diverse as the people that make up each of our boroughs. All people are welcome to apply, regardless of their social background, religion, age, race, gender, or disability. Candidates with the experience or relevant job titles of: Domiciliary Care Coordinator, Support Work Team Leader, At Home Care Assistant Manager, Homecare Assistant, Support Worker Coordinator, Care Coordinator, Care Support Team Leader, Care Assistant Manager, Care Worker, Healthcare Assistant, Care Helper, Care Management, Care Assist, Support Assistant, Elderly Support, Elderly Care, Care Home Manager, Care Coordinator, Private Care Assistant, Private Care, Care Home Assistant, Care Home Worker, Support Care Worker, Social Care may also be considered

Job Scope: We are seeking a Care Coordinator to join the Leaf Complex Care team, a brand of Catalyst Care Group. As a Care Coordinator, you will play a vital role in delivering tailored support for autistic individuals and those with learning disabilities, helping them live fulfilling lives in their communities. In this role, the Care Coordinator will manage all inbound inquiries, ensuring they are handled promptly to meet client needs. You will exceed client expectations by delivering high-quality service and building strong relationships with clients, clinicians, and colleagues. The Care Coordinator is accountable for holding clinicians to the highest standards of care, maintaining clear communication, and ensuring compliance with internal and external support requirements. You will also oversee audits, complete risk assessments, and conduct site visits as needed. This Care Coordinator position includes on-call duties one weekend per month and one weeknight per week. After the initial discovery phase, hybrid working options will be available, allowing for up to two days of remote work. At Leaf Complex Care, we emphasize person-centred, CQC-regulated care based on Positive Behaviour Support approaches. Do you have? At least NVQ level 2 in Health and Social Care (desirable).Experience working in a care environment is required, with a preference for those who have supported individuals with Learning Disabilities, Autism, or ADHD.Previous experience dealing with or within a high-volume incoming call and query environment.Practice in using relevant business software such as Microsoft Word, Outlook, and Excel.Driver’s license Benefits: Employee Assistance Program.Retail Discount Scheme.Workplace pension scheme.My Gym Discounts.Cycle to Work scheme.Health Cash Plan.An additional four wellness days, which will be included in your holiday entitlement.An extra day holiday to be taken for birthdays.Group Life Insurance.Group Critical Illness cover.Income Protection cover. About the company We, at Leaf Complex Care provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations. Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact people’s lives for the better. Join our family and our Great Place to Work! We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive. For us, a 'cultural fit’ is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis. No matter the role, at Leaf Complex Care, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently. At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values—Integrity, Impact, Inclusivity, and Innovation—guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.

Customer Service Coordinator Location: London (Kings Cross) Salary: £35k + 5% bonus Contract: Full-time, Monday-Friday (Hybrid - 2 days office, 3 days home) Highlights: Join an award-winning housing developer committed to creating communities where everyone thrivesHybrid working arrangement with excellent work-life balance (2 days office, 3 days remote)Comprehensive benefits package including 35 days holiday and 5% annual bonus scheme About the opportunity An established housing developer is seeking a Customer Service Coordinator to join their dedicated aftercare team. This organisation is known for building homes and communities where everyone can thrive, with a focus on social value and creating a positive impact. What makes the role exceptional As the Customer Service Coordinator, you'll be the vital link between homeowners and the organisation, ensuring exceptional customer experiences throughout their journey. You'll provide personalised support via multiple channels, including phone, email and web chat, resolving queries and coordinating solutions to build lasting relationships with residents. This role offers genuine career progression within a people-focused organisation that values its team members as much as its customers. Key responsibilities Serve as the primary point of contact for all customer enquiries, providing exceptional service across multiple communication channelsCoordinate with internal teams and external contractors to resolve property defects and maintenance issuesManage and track customer requests using dedicated systems, ensuring timely resolutionConduct site visits to new developments when required to assess and document customer concernsEscalate complex issues appropriately whilst maintaining positive customer relationshipsCommunicate effectively with customers throughout the resolution processIdentify trends in customer feedback to help improve service deliveryMaintain accurate records of all customer interactions and resolutions Requirements Previous experience in customer service, ideally within housing, construction or property sectorsStrong understanding of new build or construction industry, particularly relating to aftercare or warranty defectsExperience with defect logging systems and contractor liaisonExcellent communication skills, both written and verbalAbility to build rapport with customers from diverse backgroundsStrong problem-solving abilities and attention to detailProficiency with customer relationship management systemsDriving licence and access to own vehicle preferred (for site visits) Rewards and benefits Competitive salary with annual reviewsGenerous pension scheme with matched contributions up to 7%35 days holiday (including bank holidays) with buy/sell optionsAnnual bonus scheme at 5%Ongoing training and development opportunitiesEmployee discounts and exclusive offers from retailers and entertainment venuesSupportive and inclusive working environment We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background. Looking for a role where you can make a real difference to people's homes and lives? Apply today to join a community-focused organisation that truly cares about both customers and employees.