Average Care Advisor salary in Manchester

We are looking for a customer-focused individual to join our team as an Aftercare Advisor to contribute to the exceptional service we deliver to our customers on a full-time permanent basis. We appreciate that flexibility is important, therefore we offer a hybrid working model with 3 office-based days per week, with the option to work remotely, 2 days per week.  The successful candidate can be based in any of the following Guinness offices: Central London, Oldham, Milton Keynes or Bristol. Our aftercare positions offer an excellent opportunity to be part of a dynamic, forward-thinking department. You will play a pivotal role in ensuring that our customers receive the highest level of support post-purchase, helping to enhance their experience and reinforce their loyalty to our brand. About the role In this role, you will provide administrative support to the Aftercare Team, ensuring timely payment of invoices, updates to meter readings for stock, processing purchase orders and updating scheme files and spreadsheets once handover of a scheme occurs. You will be responsible for tracking invoicing and managing the monthly void cleans. Additionally, you will coordinate team in-boxes and monitor the complaints management system to identify and manage complaints and other customer interactions. You will support the Development Manager with end of defect inspections by sending letters and arranging appointments and provide a customer-focused service by working closely with stakeholders to resolve defects quickly. You will also raise and monitor defect works orders and process the weekly overdue and outstanding defect report. Your responsibilities will include assisting with the planning of MOTs and home demonstrations, supporting Customer Care Coordinators as needed, and ensuring customer safety, vulnerability, and diversity are considered in all works planned and delivered, to promote a safe and positive experience. What we’re looking for  You will be able to demonstrate:  Proven experience of providing great proactive customer service. Excellent administrative skills. Able to communicate, influence and negotiate effectively with internal and external stakeholders. Good attention to detail and accurate recording for audit purposes. Ability to work under pressure and deadlines. Experience of dealing effectively with complaints and customer feedback as part of a team. Desirable: An understanding of Awaab’s Law and the procedures and timescales required for remediation works. Please apply with a current CV and covering letter, detailing how you meet the essential criteria. Please note: any London based applications will also receive an additional £4,000 local job supplement.  If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.  REEDTGP

Personal Advisor, Leaving Care Team, Stockport Pay rate to £20.29 per hour Contract roleVitalis are recruiting for experienced Personal Advisor to work in a Leaving Care Team in Stockport.Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) Best Interest Assessor (BIA)Multi-Agency Safeguarding Hub (MASH)Looked After Children (LAC)Children’s Social WorkAdult Social WorkService ManagerHead of ServiceTeam ManagerAssistant Team ManagerA wide range of housing rolesCareers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.

Customer Contact Advisor Job Type: Temporary, Full-time, Office-basedLocation: Bury, BL9 0SWDuration: 3 monthsPay: £14.36 per hour PAYEWorking Hours: 8:45am till 5pm We are seeking a Customer Contact Advisor to join Bury Council on a temporary basis. The role involves handling enquiries through various channels including telephone, face-to-face, and digital platforms. The successful candidate will provide a high-quality, efficient, and courteous service, resolving queries at the first point of contact in line with Government Legislation and council policies. Day-to-day of the role: Handle enquiries efficiently, providing advice and guidance within specific legislation.Assess customer eligibility for services, discounts, and benefits.Use active listening and effective questioning skills to de-escalate potential complaints.Promote the use and benefits of the council’s website, self-account, and online forms.Ensure compliance with the General Data Protection Regulation, Freedom of Information Act, and the Council’s confidentiality requirements.Meet service performance targets and maintain high standards of customer service in accordance with the Council’s Corporate Customer Care Charter. Required Skills & Qualifications: Experience in a customer service role, preferably in a similar setting.Ability to handle multiple tasks and use own initiative.Strong decision-making skills and the ability to resolve queries effectively.Proficient in using various systems to retrieve and update information.Knowledge of relevant legislation, including GDPR and Freedom of Information Act.Excellent communication skills, both verbal and written. Please Note: This role requires a Basic DBS If you are interested in this position, please appl here using your latest CV!