Average Care Advisor salary in Birmingham

About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Oldbury. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service—particularly in a busy or call-handling environment—would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidaysIndustry-leading Maternity, Paternity and Adoption PayCareer DevelopmentRecognition of Long Service every 5 yearsDiscounted Car SchemesHigh Street DiscountsDiscounted Gym membershipsCycle to work schemeOne day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

About the role An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Sytner Solihull. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service. About you We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI. Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service—particularly in a busy or call-handling environment—would be beneficial. Experience with Kerridge would be an advantage but is not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidaysIndustry-leading Maternity, Paternity and Adoption PayCareer DevelopmentRecognition of Long Service every 5 yearsDiscounted Car SchemesHigh Street DiscountsDiscounted Gym membershipsCycle to work schemeOne day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Black Country Women's AidLet us introduce ourselves…Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Community Services Directorate Within this directorate, the following vital services are delivered;Black Country Women's Aid Community Services include; * Community Domestic Abuse Support Services (Sandwell, Walsall and Dudley) * Black Country IRIS (primary care) educator and advocacy service * Rape and Sexual Abuse Support Services (Black Country)* Black Country Sexual Abuse Forum* Black Country Counselling Service * Domestic and sexual abuse Children and Young Person's Service (Black Country)* West Midlands Stalking Service* Ask Marc (Male abuse referral centre)This position is located within the Community Rape and Sexual Violence Service The team:The Rape and Sexual Violence Service is the largest specialist service provider in the Black Country, supporting victims and survivors of sexual abuse. The service offers support to anyone who has experienced rape, sexual violence and childhood sexual abuse. Our specialist team combine sector expertise with a sound understanding of trauma, providing an exceptional service to our clients. As a service, we are focused on proactively engaging clients to provide them with the support they require through their journey. We have a team of ambitious, self-driven individuals who support each other. Teamwork, respect and solidarity is at the forefront of our ethos.Job roleJob Title: Children's Independent Sexual Violence Advisor (CHISVA)Positions available: 1 full-time position (37.5 hours, Monday-Friday 9 am-5 pm)Salary: £24,310.04 - £27,751.55 (dependent upon qualifications and experience) Closing date: 15 December 2025All interviews will be held via Microsoft TeamsIs this you?We are looking for a qualified/unqualified Children's Independent Sexual Violence Advisor (CHISVA) to join our supportive Rape and Sexual Violence Service. If you are not qualified, this is an exciting training opportunity that provides the appropriate training, support, and guidance. We are looking for an innovative candidate with experience of working with children and young people who have experienced sexual abuse. This is a great opportunity for someone who loves working with children and young people, providing trauma-focused support.The role:You will be working with children and young people, between the ages of 5 and 18, who are victims of sexual violence and sexual abuse. You will be required to provide a high-quality frontline service to victims, ensuring that support is trauma-informed and tailored to the individual needs of the child/young person. You will be working within a multi-agency framework consisting of the Sexual Assault Referral Centre (SARC), Police, Court, Schools, Social Care and local partnership responses to sexual violence and sexual abuse.If you are self-driven, conscientious, hardworking, and with lots of ambition, we would love to hear from you.To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and an equal ops form, plus details on how to complete your application. CVs will not be accepted.Important information for all positions Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: * a professional from your centre of study, for instance, a teacher, lecturer or headteacher* GP or health visitor* a character reference from a person who knows you* a civil servant from a government agency* a bank manager DBS All positions are subject to DBS checks at the relevant level.