Inbound Call Handler
Job Title: Inbound Call Handler Location: Warrington, HQ Contract: Temporary (Possible Temp-to-Perm) Salary: £24,500 pro rata Working Hours: Monday to Friday, 8am-5pm (Occasional Saturday work required) Start Date: Immediate, until the end of March 2025 About the Role:We are currently recruiting for a Inbound Call Handler to join our client’s Domestic Sales & Service team in Warrington. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent. Key Responsibilities: Deliver exceptional customer service and maximise sales opportunities.Work in compliance with company policies and procedures.Gain a thorough understanding of the company’s products and services.Offer additional products to meet customer needs.Manage inbound customer contacts via calls, email, web chat, and other channels.Maintain relationships with the domestic customer base.Negotiate sales prices and cross-sell relevant products and services.Support with email management and web chat as required. What’s in it for You? Competitive salaryNo weekend working during the summerCommission opportunities25 days holiday (plus bank holidays), increasing to 26 after 2 yearsGroup discount schemeOption to purchase, sell, or carry additional annual leaveCompany pensionLife assurance (4x salary)Annual volunteering day Are You the Right Fit?We’re looking for individuals with: Desirable: Contact Centre experienceProven track record in telephone selling and up/cross-sellingStrong interpersonal skills and self-confidenceHigh degree of self-motivation, time management, and resilienceResults-oriented and target-driven attitudeAbility to build professional rapport with customersAssertive handling of customer objectionsEmpathy in managing customer interactionsGood listening skills and excellent verbal communication If you’re ready to take the next step in your customer service career, apply today to join a team where you can grow and thrive!
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