Average Call Handler salary in Surbiton

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, on-going temp contract £15.00 - £15.86 per hour (40 hour week)We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.Duties and ResponsibilitiesRespond to customer care issues and expressions of dissatisfaction.Create action plans to ensure complaints are resolved effectively.Proactively respond to concerns at the earliest stage to prevent escalation where possible.Investigate and register all complaints, reporting in accordance with company and client procedures.Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes.Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services.Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction.Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager.Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed.Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback.Produce a monthly report outlining survey findings and actions taken to address any issues identified.Key ExperiencePrevious experience working in a customer service environment is essential.Experience working with Local Authorities or Registered Housing Providers is desirable.Proven ability to work in a busy environment and meet challenging deadlines.Knowledge of Reactive Maintenance Services is desirable.You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success.Please apply online now.

Customer Service Advisor - Social Housing Repairs & MaintenanceFull-Time, temporary 3-6 monthsBased in Kingston upon Thames£12.50 - £13.00 per hour, 40 hour weekAre you an experienced Planner and Customer Service Provider? If so, we may be able to help you!We are working with a leading, UK contractor to find an experienced and proactive Customer Service Advisor to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston upon Thames.Ideally, you will have previous experience in customer service within the social housing or repairs sector, although candidates with transferable customer service experience and strong organisational and communication skills will also be considered.Planner / Scheduler Responsibilities:Managing calls on systemManaging operatives diariesGeneral administrationPlanning repairs and maintenance requests to the relevant operativeEnsure trade skill sets and location parameters are working effectivelyLiaising with operatives, tenants and the ClientDocument Control - Ensure worksheets are received and checkedWork towards individual and client KPI'sDeal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance worksTracking and monitoring to completionLiaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedulesOrganisation of external supply companiesEnsuring all trades are readied and present on-site and works completed in-line with committed client completion datesBe able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesFor your chance of securing this fantastic role please apply online now!

Office Assistant Job Type: Temporary (2-3 months), Full-timePay: £14-15 per hour plus Holiday PayBased: KingstonOffice basedHours: 9am-6pmJoin this dynamic International Creative Company as an Office. This role is perfect for organized multitaskers who excel in both administrative duties and loves varietyDay-to-Day Responsibilities:Handle direct calls, and greet visitors.Manage office supplies and organize mail.Arrange travel and manage schedules.Maintain office cleanliness and manage room setups for meetings.Conduct weekly and monthly facility checks.Raising purchase orders on QuickBooks (will train) and checking deliveries against Purchase ordersManage store operations, including shipments and inventory checks.Required Skills & Qualifications:Proficiency in Microsoft Suite and QuickBooks preferably but will trainStrong organizational and multitasking skills.Excellent communication skills.Benefits:Competitive hourly rate.Dynamic work environment.Casual dressTo apply, please submit your CV and a cover letter detailing your relevant experience.