Average Call Handler salary in Norwich

Job Title: Emergency Call HandlerLocation: Hellesdon, Norwich (NR6)Hourly Pay Rate:Weekdays 06.00 to 20.00 - £12.31Nights 20.00 to 06.00 and Saturdays - £16.62Sundays and Bank Holidays - £20.81Length of the contract: Temporary to Permanent (12-week probation via Gi Group)Shift Pattern: 37.5 hours per week Monday to Friday, 8 hours per day between the hours of 07:00 and 20:00 Gi Group are now seeking to appoint a number of Emergency Call Handlers to our Public Sector client based in Hellesdon, Norwich. Full and paid training will be provided via one six-week course. The Emergency Call Handler position is very rewarding and offers excellent career progression.Duties of the Emergency Call Handler To respond to all incoming telephone calls and prioritise emergency calls over non-emergency calls, placing lower priority callers on hold when required. Where the Automatic Call Distribution (ACD) is active, emergency calls may be answered automatically for the user.Ensure the timely and accurate answering and recording of all requests for emergency resources (including Doctors' urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software.Receive and record telephone calls from a range of personnel including hospital staff, other health service professionals and other Emergency Services.Provide advice to callers as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Role Criteria A minimum of 4 GCSEs grade C or above including English.Good keyboard skills with the ability to use Windows based systems.Ability to remain calm under pressure.Ability to prioritise and undertake numerous tasks simultaneously.Ability to manage and support others during times of crisis.Ability to handle traumatic, emotional and distressing situations.Ability to record information accurately.Willingness to undertake training and an Enhanced DBS Check. Hiring Contact: Tiegan ClarkAgency: Gi Group Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Are you an experienced Personal Injury Claims Handler looking for your next challenge? Join an expanding claims department in a succesful, market leading Motor Insurance organisation, where your expertise will make a tangible impact. The Role of Personal Injury Claims Handler: We're seeking a skilled professional to manage Personal Injury claims, taking ownership of your portfolio and working within established authority limits. This is a great opportunity for someone with a proactive mindset, strong organisational skills, and the drive to grow within a supportive team. Key Responsibilities of the Personal Injury Claims Handler: Validate, investigate, and negotiate third-party Personal Injury claimsManage and prioritise your caseload effectivelyMake accurate decisions on liability, quantum, and indemnityHandle claims in compliance with industry standards, including OIC and MOJ processes, pre-action protocol, and litigation proceduresAssess claims with a focus on commercial impact and the best interests of the businessIdentify and address potentially spurious claimsBuild strong relationships with internal and external stakeholders About You: To succeed as Personal Injury Claims Handler, you'll bring: Proven experience handling personal injury claims, preferably with an InsurerA solid understanding of rehabilitation solutions and industry proceduresStrong organisational and negotiation skillsCommercial acumen and attention to detailExcellent communication skills, both written and verbal What's on Offer: The opportunity to work in a highly professional, innovative environmentA chance to grow with a company that values input and developmentCompetitive salary If you're passionate about progressing your PI Claims career, thrive in a dynamic environment, and are ready to contribute to a forward-thinking team, we'd love to hear from you. Apply today to take the next step in your career!

Are you an experienced Personal Injury Claims Handler looking for your next challenge? Join an expanding claims department in a vibrant, market leading Motor Insurance organisation, where your expertise will make a tangible impact. The Role of Personal Injury Claims Handler: We're seeking a skilled professional to manage Personal Injury claims, taking ownership of your portfolio and working within established authority limits. This is a great opportunity for someone with a proactive mindset, strong organisational skills, and the drive to grow within a supportive team. Key Responsibilities of the Personal Injury Claims Handler: Validate, investigate, and negotiate third-party Personal Injury claimsManage and prioritise your caseload effectivelyMake accurate decisions on liability, quantum, and indemnityHandle claims in compliance with industry standards, including OIC and MOJ processes, pre-action protocol, and litigation proceduresAssess claims with a focus on commercial impact and the best interests of the businessIdentify and address potentially spurious claimsBuild strong relationships with internal and external stakeholders About You: To succeed as Personal Injury Claims Handler, you'll bring: Proven experience handling personal injury claims, preferably with an InsurerA solid understanding of rehabilitation solutions and industry proceduresStrong organisational and negotiation skillsCommercial acumen and attention to detailExcellent communication skills, both written and verbal What's on Offer: The opportunity to work in a highly professional, innovative environmentA chance to grow with a company that values input and developmentCompetitive salary If you're passionate about progressing your PI Claims career, thrive in a dynamic environment, and are ready to contribute to a forward-thinking team, we'd love to hear from you. Apply today to take the next step in your career!