Average Call Handler salary in Hinckley

Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients.Do you have a keen eye for detail?Are you self-motivated and looking for a new adventure? The Portfolio Group have a phenomenal opportunity on the table... we are looking for a talented Complaints Handler to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Job Overview The role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions. Day-to-Day Responsibilities Being the first point of contact for any client wishing to discuss their continuous service agreementRetaining clients on their continuous service agreement and avoid them from renegotiating their terms and conditionsEnsuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departmentsEnsuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retentionEnsuring that all client service issues whether verbal or written are acknowledged in line with the complaint's procedureUnderstanding all client databases and systems to adequately investigate and respond to the client What you Bring to the Team A target driven individual who thrives on personal and team successTotal commitment to client retentionThrives from client successA positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the teamA strong communicator with excellent interpersonal skills and works well in a teamAbility to deal with challenging conversationsAbility to work in a fast-paced environmentStrong time management skillsA dynamic and flexible approach, as well as the ability to work under pressure Benefits 25 Holidays + Bank HolidaysDay off on your BirthdayPerkBox DiscountsSocial Events Throughout YearContributory Pension SchemePrivate Health Insurance after 5 year 474497MAR3INDHIN

Customer Service Executive Nuneaton £12.00 per hour Temp-Perm MUST BE ABLE TO WORK MONDAY-SUNDAY on a rotational basis Hours between 8AM-6PM 37.5 hours per week STOP START DATE 3RD FEBRUARY-IF YOU CANNOT START BY THEN YOU WILL NOT BE CONSIDERED Do you have customer service experience? Do you want to work for a modern company that values their staff? Then this is the role for you and it is easy to apply! Our client is looking for a Customer Service Executive to join their busy, fast growing and modern business. This is a full time role working 37.5 hours a week between the hours of 8AM-6PM, Monday-Sunday on a rotational basis. This is an office based role in Nuneaton where you will be taking calls, answering emails and working on live chat. Helping customers with product delays, handling queries and offering solutions. It is fast paced but with a lovely team and you will be fully trained. To be considered you MUST: Have some form of Customer Service experienceBe able to commit to full time work between hours of 8AM-6PM Monday-SundayHave strong fluent English both written and verbalConfident with computers This role offers: Weekly pay via SolviT£12.00 per hourFull training and supportCareer progressionVarious store discountsHalf a day for Christmas shopping5 days holiday plus 8 days for bank holidays / in lieu of bank holidays APPLY NOW Applying is easy! Just respond back to this advert with your CV clearly showing the skills needed and we will be in touch - please note that your CV needs to show relevant experience. #SolviT #CustomerService

Internal Account Manager £28,000 Permanent/Full Time Working Hours: Monday to Thursday 07:45-16:45 - Fridat 14:00pm finishSF Recruitment are working with an excellent Manufacturing business in Hinckley who are looking for an experienced Account Manager to join their business on a full time / permanent basis. The Account Manager will enjoy a varied role & working in an SME / Manufacturing environment. Duties will also include: - To act as first point of contact for answering incoming calls. - To Log & Co-ordinate all customer enquiries. - You will document all sales, ordering and processing of sales orders. - To handle all customer enquiries within a timely manner. - Making Quotations using the internal system, ensuring all documentation is in place. - To ensure excellent communication between customers and the business following up quotations and maintaining accurate feedback on the quotation / CRM system. - Source, specified raw materials, negotiating best price and lead times to ensure customers receive their orders in required lead times. - Deal effectively with both customers and suppliers - Chasing supplier to ensure on time in full deliveries. About You: - Excellent communication skills, both verbal and written - Strong computer skills with Microsoft packages i.e. Outlook, Excel and Word - Knowledge of Sage or similar processing systems is an advantage - Demonstrate a 'Can-Do' attitude and have experience of working in a team environment where communication is key. - Experience within a similar role is desirable If you feel you have the right skills and would like further information on this exciting opportunity send your CV to