Average Call Handler salary in Hertford

Are you looking to kick-start your career in a fast-paced, professional environment?Do you have an interest in property law?Are you eager to gain exposure in the property law space, with a company that values your development?If so, this could be the perfect opportunity for you.A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career.In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward.You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment.Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space!This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford.Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK.For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We are seeking a professional Call Centre Operative to join our client working in property debt collection. In this role, you will handle inbound and outbound calls, assisting customers with account inquiries, discussing repayment options, and guiding them toward resolving outstanding property-related balances.Key Responsibilities:Handle Inbound & Outbound Calls: Answer customer inquiries regarding debt balances and proactively reach out to debtors to discuss payment options and deadlines.Provide Accurate Information: Explain account statuses, payment methods, and the debt recovery process clearly and professionally.Update Account Records: Document all phone interactions, agreement details, and customer notes accurately in the database during or immediately after each call.De-escalate Situations: Manage sensitive or stressful conversations with patience, empathy, and professionalism.The successful candidate will have:Previous experience in a customer service, or call centre environment.Strong verbal communication and negotiation skills.Ability to remain calm and professional under pressure or when dealing with frustrated callers.Proficient computer skills for navigating databases and updating records.Benefits: 25 days holiday plus 1 additional day for every full year of service.Discretionary bonus.On-site parking.Company Pension.Company social events.Death in service.Progression opportunities.Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.

We are seeking a detail-oriented and resilient Claims Handler to join our client working in property debt collection. In this role, you will manage a portfolio of property-related financial claims, reviewing accounts, investigating discrepancies, and working to recover outstanding property debts or damages efficiently while adhering to industry regulations.Key Responsibilities:Claim Review & Processing: Review incoming property debt claims, verify documentation, and assess the validity of the accounts or damages. Investigation: Gather evidence, review property agreements, and cross-reference financial records to determine the best course of action for recovery. Negotiation & Communication: Contact debtors, landlords, or relevant stakeholders via phone and written correspondence to negotiate repayment plans or settlements. Account Management: Maintain accurate, up-to-date records of all claim progress, communications, and financial transactions within the database. Compliance & Escalation: Ensure all recovery actions comply with legal frameworks and company guidelines, escalating complex or disputed cases to legal teams when necessary.The successful candidate will have:Previous experience in claims handling, debt collection, or the property/finance sector.Strong negotiation, persuasion, and conflict-resolution skills. Excellent verbal and written communication abilities.High level of organisation with strong attention to detail and data accuracy. Ability to remain calm under pressure and work effectively toward performance targets.Benefits: 25 days holiday plus 1 additional day for every full year of service.Discretionary bonus.On-site parking.Company Pension.Company social events.Death in service.Progression opportunities.Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.