Average Call Handler salary in the UK

Liberty has an exciting opportunity for a Service Call Handler to join our team based in the Knowsley area.  You will be working on full time, permanent basis, 40 hours per week Monday to Friday.  In return, you will receive a salary of £24,960 per annum Plus Excellent Benefits! We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with.  We’re proud to employ the most talented, driven individuals within the property services sector. Responsibilities for the Service Call Handler will include: Talk to customers to confirm scheduled service appointments both inbound & outbound calls Reschedule appointments were required following contract specific guidelines Ensure all regulatory information is updated and logged Ensure real time status updates to the relevant systems Provide an efficient & flexible response to operational issues to maintain service delivery levels Promote a customer first culture whilst ensuring that service levels and standards are maintained Deputise for line management as required What we are looking for in our ideal Service Call Handler: Good level of education (GCSE standard in Maths & English) Previous call handling, scheduling experience & operating a computerised data base system. Good communication skills (written & verbal) Strong IT skills and the use of Microsoft office software (specifically Outlook, Word & Excel).   Call/service centre environment and/or social housing experience would be beneficial. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme23 days Annual Leave, plus Bank HolidaysCycle to Work schemeLiberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucherYuLife, includes:Life Insurance/Death in service benefit – 2x annual salary valueSmart Health (including round the clock access to 24/7 UK-based GPs)Best Doctors to provide a second opinion on complex cases or diagnosisMental Health Support, 4-6 sessions with a psychologist or psychotherapistOnline Health CheckNutrition consultationsOnline fitness programYuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellorFree will writingReward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.Exclusive membership and wellbeing product discountsMedicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scansDiscounted gym membershipSavings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Please note, only candidates who have the right to work in the UK will be considered for this vacancy Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. As part of our recruitment process all employees need to be vetted and undertake pre-employment checks.  For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Service Call Handler and click “apply” below – we want to hear from you! Closing date for applications is the 23rd October 2024 (we do however reserve the right to close this vacancy earlier depending on number of applications received).

Do you strive to deliver excellent customer service?Are you an enthusiastic individual?Are you comfortable with shift work? If you said yes, yes yes....then this could be the perfect opportunity for you! Reed Talent Solutions are working with Cadent Gas on the search for 10 x Emergency Call Handlers. Who are Cadent Gas? Cadent are excited to be part of the future of UK energy! Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050. Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do. How can you help? In the Emergency Call Handler position, you will have the below key accountabilities - Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolutionCreating the appropriate work orders off the back of customer calls into the Gas Emergency line.Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.Developing and maintaining excellent working relationships with both your immediate team and the wider business.Liaising with internal and external parties to ensure a successful resolution for the customer.Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement. What do you need to know about the role? Start date: Monday 30th SeptemberPay rate: £12.45 per hourPayroll: Weekly one week in arrearsContract type: temporary assignment via Reed Talent SolutionsShift pattern: Monday to Friday, 8 hours between 8am and 6pmLocation: Pilot Way, Ansty Park, Coventry, CV7 9JUOnsite/hybrid/remote: this role is full time onsiteAssignment duration: 6 months (potential for extension)Recruitment process: telephone interview with Reed (competency based and situational based judgement questions) and an on-site assessment centre with Cadent Gas (date to be confirmed) What we ask from you? Is that you have the ability to actively listen and communicate confidently and effectively, you have experience in making accurate decisions under time pressure, you have previous use of computer systems, you have a desire to empathise with customers in a variety of circumstances, and you have the willingness to learn and develop. Why apply? Be part of something big. Help shape the future of gas for generations to come. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.

PurposeThe primary responsibility of this role is to answer phone calls and take penalty notice payments for school absences. Additional tasks may be assigned depending on call volume, but handling phone inquiries is the main priority. Key Responsibilities Work to defined business standards and processes while performing a wide range of business support tasks with attention to confidentiality and safeguarding.Create, manage, and manipulate information related to finance, staffing, customers, or other service requirements, including producing bespoke and complex reports.Undertake financial support processes, including processing penalty notices for school absences.Perform reception duties, greet visitors, provide directions, and offer advice and guidance on basic inquiries. Key Accountabilities Ensure the accuracy and quality of information within the scope of the role.Adhere to correct processes and alert the appropriate manager to ensure compliance.Work efficiently and effectively to support operational services.Perform any other duties appropriate for the role as required. Person SpecificationEducation and Knowledge Good literacy and numeracy skills to NVQ Level 2 or equivalent. Experience Demonstrated phone etiquette and experience answering calls.Experience in data input and management, ensuring accuracy and confidentiality.Proficient in using IT and common business support packages, including word processing and spreadsheets.Experience in note and minute-taking.Ability to provide information to the public or customers using excellent communication skills.