Average Call Handler salary in the UK

Customer service alarm call Handler - £23,510.40 Leicester Permanent - Office basedHours: 6 days of work followed by 4 off Shift patterns:* X2 Early: 7am - 3pm* X2 Middle: 3pm - 11pm* X2 lates: 11pm - 7amHours of work are equivalent to 5 x 8 hour shifts per week. You will be required to work Bank holidays and shifts above.You may be office based by yourself at points and being the only person on shift so have to be confident enough to be in the building by yourself.Role:You will be working on your own on the shift and calling all the clients to check Alarms are safe and operational and that there is no danger. From there you will either escalate or stand down the alarm.The Alarm Handler team will ensure the department is operated 24 hours a day 365 days a year, with at least one person ALWAYS being in attendance.When an alarm triggers, the alarm handler is to immediately respond to the alarm and follow the client specific procedure for the alarm that has been raised. If required, then to escalate the alarm and follow it through to a conclusion where either the alarm is stood down or another person/agency has taken control of the alarm.This is a relaxed working environment.Duties * Calling the client to check the Alarm is operational and there is no danger* Raising alarm if there is danger * Standing down alarm if no Danger* Answering Alarm calls and taking appropriate action. * Responding to client emails with queries * Following procedure for each alarm Skills * Call handling experience * Customer service experience * Good IT skills * Excellent verbal and written communication skills * Reliable and trustworthy * Professional telephone voice. * Happy to work shifts and alone in office.Full training given Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Our client based in central Croydon, close to East Croydon train station, are looking for Call Handlers / Customer Service Assistants to work in a busy and fast paced environment. Hours of work are Monday to Friday 9am to 5pm. These roles are starting asap and initially are for 4/6 weeks but likely to continue beyond this. You will need a basic DBS in place, dated quite recently. We may be able to help with this. Experience required is as follows:- Ability to handle incoming and outgoing calls in a quick and efficient manner. Excellent telephone skills. Good computer abilities. Able to work in a fast paced environment. If you have call handling experience then this would be advantageous. You also must live in or close to Croydon and be able to commute here within a reasonable timescale. Please apply asap as immediate Teams interviews are available with a view of starting work straightaway. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Page Personnel have just registered a new Call Handler Position in Leeds to join an insurance business that specialise in motor claims. We are looking for Contact Centre specialists to join a reputable business which provide full training and excellent progression! No industry experience required! Client Details Page Personnel have just registered a new Call Handler Position in Leeds to join an insurance business that specialise in motor claims. We are looking for Contact Centre specialists to join a reputable business which provide full training and excellent progression! No industry experience required! Description As a Call Handler you will be working in a regulated environment providing support to customers in relation to their motor insurance products. You will be part of their Contact Centre dealing within incoming and outgoing calls taking details of claims and processing from start to finish! The role will be handling a range of enquiries providing the best support to existing customers and ensuring service level agreements are adhered too. Profile Previous customer service/contact centre experience Excellent telephone manner Confident and able to build and maintain excellent relationships The ability to work under pressure and in a busy environment A high level of resilience and able to deal with difficult customers An excellent team player Job Offer Salary of £23000 rising to £25000 on completion of probation+ reputable insurance business in Leeds+ central location and easily accessible from Leeds city centre and Bradford+ no shift patterns or weekends+ full training provided+ excellent progression and development+ great team and culture+ immediate interview