Average Call Handler salary in the UK

Rewards and Benefits on offer:You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts.You will also be required to work every other Saturday, from 09:00 – 13:00. A permanent contract from day one.Working with a friendly customer base.Superb team culture – everyone is very friendly, warm, and welcoming.An excellent training programme for the first 4 weeks.Option for hybrid working, following successful completion of probation/training period. Newcastle based offices.Car Parking facilities onsite.25 days holidays + bank holidays increasing to 28 after 5 yearsCycle to work schemeFree Flu Jabs around flu season for those that wish to have themMetro pass season ticket loanEAP – Employee Assistance ProgrammeCompany Pension SchemeA very secure, very well-established employer, with long term career progression.Your New Career Opportunity:MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.The job you will be doing:Managing inbound telephone calls from clients and prospective clients.Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.First line response to incoming callsAccurately and speedily set up new claimsAccurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.Professional handling of calls to ascertain liability and move forward in a positive manner.Record all relevant information to reduce potential costs and identify indemnity concerns.Makes outbound calls when appropriateApplies relevant notes to claims so that the next handler is fully aware of salient points of claim.Accurately setting up of new claims with all preliminary tasks completed.Proactively manages third party captures.Communicates with brokers where necessary.About you:Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.An essential requirement is being able to demonstrate good longevity and tenure in your job roles.Confident telephone manner and to be able to present to your customers in a clear and concise manner.Strong spoken and written communication skills.You must be IT iterate and be able to provide a customer service response via emails where required.Key qualities to possess for the role are a positive, friendly and customer orientated attitudeHigh attention to detailStrong time management and organisational skillsA pro-active attitude with a self-starter attitudeYou will be looking for a long-term career move

Customer Service AdvisorSalary: £14.76 per hour Location: ExeterWorking hours: Monday to Friday, 9:00am – 5:00pm.Job Type: 35 hours, Temporary for 1 monthStart Date: 27th July (with possible earlier start)Reed is seeking a temporary Customer Service Advisor to join our client's Customer Service Team for approximately 1 month. This role is crucial for supporting a census data collection project aimed at tailoring and improving services. If you have experience in call centres or high-volume telephone roles and can handle challenging conversations professionally, we would love to hear from you.Day-to-day of the role:Making outbound calls to customers as part of a census data collection project.Following up with individuals who have not yet completed their census questionnaire.Gathering customer feedback and collecting information through structured questioning.Accurately recording and collating responses.Inputting data into spreadsheets and the company's in-house system.Ensuring compliance with all relevant legislation, including AWABS requirements.Required Skills & Qualifications:Previous call centre or high-volume telephone-based experience.Confidence in making outbound calls throughout the day.Resilience and ability to handle challenging conversations professionally.Strong communication and data entry skills.Ability to work independently and use initiative.High level of accuracy and attention to detail.Additional Information:This temporary Customer Service Advisor role supports a census project that covers questions on nationality, languages spoken, and other demographic information.The role will involve working with approximately 1,500 properties across Exeter.Please note, no parking is available on site.To apply for this temporary Customer Service Advisor position, please apply today! Please contact Emma Hutchings at the Reed Devon & Cornwall office for more information. 

We are currently seeking an experienced and professional Call Handler to join our client’s busy office-based team. This is initially a temporary position with the potential to become permanent for the right candidate.Key ResponsibilitiesHandling a high volume of inbound and outbound calls (100+ calls per day) Providing excellent customer service at all times Resolving customer queries and issues efficiently Logging and updating information accurately on internal systems Working closely with colleagues to ensure smooth day-to-day operations The Ideal Candidate Will HavePrevious experience in a high-volume call handling or contact centre environment Strong problem-solving skills and the ability to remain calm under pressure Excellent communication and interpersonal skills Good IT and administrative skills A reliable and professional approach to work Working HoursMonday to Friday 08:00am – 5:30pm Office-based only This is a fantastic opportunity for someone looking to secure a long-term position within a supportive and fast-paced working environment.We will need a copy of your UK right to work if you apply for this role which will be kept on file if we proceed with your application.Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.