Average Call Handler salary in the UK

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?Do you want to join a business which will invest in you from day one provide the best training and progression plan?Would you like to join a fun and vibrant team?Then please apply now we are looking for a Call Handler!Client DetailsAre you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?Do you want to join a business which will invest in you from day one provide the best training and progression plan?Would you like to join a fun and vibrant team?Then please apply now we are looking for a Call Handler!DescriptionAs a Call Handler you will be working within the remortgage department assisting clients with their transaction.You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!ProfilePrevious customer service experience this could be from a range of backgrounds such as retail and hospitalityA confident telephone manner with excellent communication skillsAble to work in a fast paced environment and the ability to prioritise a high volume caseloadPassionate about helping and supporting customersGood attention to detail and organisationAn excellent team playerJob OfferSalary of £24750+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Leeds+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview

Emergency Call HandlerSalary: £27,500Location: ExeterJob Type: Full-timeAssessment Day: 28th MayStart date: 8th June5 weeks' worth of training Monday-Friday 08:00 - 16:00Join our client’s dedicated team as an Emergency Call Handler!As the first point of contact for patients experiencing medical emergencies, you play a crucial role in delivering timely advice and care. This position requires a high level of emotional intelligence and resilience to support callers through both physical and mental health emergencies.Day-to-day of the role:Emergency Calls: Answer emergency calls from the public and other services, triaging via the Computer Aided Dispatch System (CAD) and adhering to the Advanced Medical Priority Dispatch System (AMPDS) policies.Healthcare Professional Urgent Calls: Respond to urgent calls from GPs and other healthcare professionals, using the HCP Questionnaire to determine the appropriate response.General Enquiries: Handle general enquiries and calls from other services, ensuring accurate and timely communication.Welfare Checks: Conduct welfare calls as directed by the EMD Team Leader, coordinating with the Navigation Assistant and CSD Team.Record Keeping: Maintain accurate control records and ensure that notes taken during calls are detailed and comply with Trust policies.Team Collaboration: Work closely with EOC colleagues, supporting new EMD entrants and participating in professional development activities.Required Skills & Qualifications:Certification: Must pass and maintain regulatory body certification.Resilience: Ability to handle distressing calls with compassion and empathy.Communication: Strong verbal and written communication skills.Teamwork: Experience working collaboratively in a high-pressure environment.Technical Skills: Proficiency in using dispatch and communication systems.Benefits:Professional Development: Continuous training and development opportunities to maintain certification and enhance skills.Supportive Environment: Engage with the Emergency Dispatch Quality Team for regular quality reviews.Health and Safety: Comprehensive training on health and safety protocols to ensure the wellbeing of both staff and patients.To apply for the Emergency Call Handler position, please contact George at the Reed Exeter office for further details.

Job overviewCan you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am.  This role is initially on a temporary basis with a view to go permanent after about 6 months.  They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training.Pay Rates:£12.75 days£16.48 Nights and Saturdays£20.63 Sundays and Bank HolidaysSaturdays (midnight to midnight) and Weekdays after 8 pm and before 6 am: Time plus 35%Sundays and Public Holidays (midnight to midnight): Time plus 69% Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required.  All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential.Main duties of the jobAnswer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisationOur Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need.Working for our organisationPerson specificationQualificationsEssential criteria4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience.Skills & KnowledgeEssential criteriaEffective verbal and written communication skillsWork on own initiativePrioritise and undertake numerous tasks simultaneouslyRemain calm under pressureWork as part of a high performance teamPersonal AttributesEssential criteriaHigh standards of personal professionalismDetermination to meet targetsAbility to judge priorities when dealing with emergency situationsWillingness to learnEmpathy and compassionFor more information about the client or the role please do call the Reed Norwich office on