Average Call Handler salary in the UK

Call Handler Location: BostonPay Rate: £12.75 per hourContract: Temporary - 12 weeksHours: Full-time, on-siteStart Date: ASAP We are currently recruiting for a Call Handler on behalf of our client based in Boston. This is a full-time, on-site role offered on a 12-week temporary assignment, with an immediate start available. Key Responsibilities: Handling a high volume of inbound and outbound calls professionally and efficientlyActing as a first point of contact for customers, patients, or service usersProviding accurate information and resolving queries where possibleLogging calls and maintaining accurate records on internal systemsEscalating calls or issues to the appropriate team when requiredFollowing policies, procedures, and confidentiality guidelinesDelivering a consistently high standard of customer service Skills & Experience Required: Previous experience in a call handling, contact centre, or customer service roleExcellent verbal communication and listening skillsAbility to remain calm and professional in a fast-paced environmentStrong attention to detail and accurate data entry skillsConfident using computer systems and handling multiple screensReliable, punctual, and able to work effectively as part of a team Please apply with your CV now to be considered! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

We are seeking two proactive, adaptable, and professional Call Handler to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients.This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.Call Handler responsibilities:Manage daily clinic worklists and cancellations using Systema Live software.Be the first person patients speak to by phone, email, or in person.Handle new patient referrals by following set procedures.Book appointments based on medical urgency and waiting times, and raise any issues.Work with patients to find suitable appointment times, including for urgent needs.Send appointment reminders and confirmations on time.Always communicate with patients in a polite and professional way.Support patients with special needs, like arranging interpreters.Keep patients and visitors updated with important information.Answer patient questions and pass on more serious concerns to your manager.Stay informed about how the service works to book appointments effectively.Manage cancellations and waiting lists, updating systems as needed.Follow office procedures across different services and contracts.Reply to queries on time or escalate them if needed.Upload referrals into systems when required.Send out medical reports and alert referrers if there are urgent results.Hit performance targetsSupport with weekend coverage (1–2 weekends/month).Skills & experience required: Background in healthcare or medical administration (vet/healthcare assistant experience a plus).Personality traits: hardworking, patient, professional, flexible, and collaborative.Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations).Comfortable working in a high-pressure environment with people’s lives on pause.Demonstrates purpose-driven work ethic—understands the impact of timely patient care.Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

Call Handler Location: LincolnPay Rate: £12.75 per hourContract: Temporary - 12 weeksHours: Full-time, on-siteStart Date: ASAP We are currently recruiting for a Call Handler on behalf of our client based in Lincoln. This is a full-time, on-site role offered on a 12-week temporary assignment, with an immediate start available. Key Responsibilities: Handling a high volume of inbound and outbound calls professionally and efficientlyActing as a first point of contact for customers, patients, or service usersProviding accurate information and resolving queries where possibleLogging calls and maintaining accurate records on internal systemsEscalating calls or issues to the appropriate team when requiredFollowing policies, procedures, and confidentiality guidelinesDelivering a consistently high standard of customer service Skills & Experience Required: Previous experience in a call handling, contact centre, or customer service roleExcellent verbal communication and listening skillsAbility to remain calm and professional in a fast-paced environmentStrong attention to detail and accurate data entry skillsConfident using computer systems and handling multiple screensReliable, punctual, and able to work effectively as part of a team Please apply with your CV now to be considered! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.