Business analyst
Business Analyst | Contact Centre Transformation | Life & Pensions6-Month Contract (Strong Extension Likely) | Remote (UK-Wide) | Once-a-Month in EdinburghWe're hiring 2 Business Analysts for a high-profile Contact Centre Transformation programme at a major Life & Pensions business - replacing a core customer contact platform that's approaching end-of-support.You'll sit inside a newly-forming Agile team, working directly with Product Owners, Platform Owners, architects and business stakeholders to shape requirements and drive delivery on a platform migration that will define the next 18+ months of customer operations.What you'll doElicit and document requirements; run workshops to nail down outcomesOwn user stories, acceptance criteria and backlog refinementDrive sprint planning and Agile ceremoniesChallenge existing process and push improvements throughManage stakeholders across business and techUnblock risks and dependenciesWhat you'll bringSolid BA experience on large-scale, Agile change programmes (2-week sprints)Strong requirements gathering, backlog management and workshop facilitationSharp stakeholder management - confident challenging people constructivelyA proactive, self-starter mindset - this role has no hand-holdingNice to haveContact Centre or Financial Services / Life & Pensions backgroundPlatform migration/modernisation experienceFamiliarity with Microsoft contact centre techEdinburgh-based (useful, not required)The details6 months initial, likely extendedCompetitive day rate through umbrella companyRemote, UK-wide - one office day in Edinburgh per monthGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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