Average Business Advisor salary in the UK

HR Advisor - Up to £35,000 - Full-time - Office based - Hinckley, Leicestershire We are working with a national business compliance company based in Hinckley, that offers expert advice on HR, Employment Law and Health & Safety to more than 14,000 businesses across the UK. They are currently looking for a HR Advisor to join their thriving team - this is a fantastic opportunity to join a market-leading business and progress your career within HR.About the job: In this role you will be responsible for providing professional HR and Employment Law advice and excellent service to clients across the UK via telephone and email. You will need to work as part of a team in order to ensure that the advice you are providing to clients meets their specific needs and is compliant with the law. In some cases, you may have to highlight options that are not compliant, and make sure that the client completely understands the risks they would be taking if they chose to take these. Main Duties & Responsibilities Meeting personal and department KPI’sSupporting clients with legally compliant advice and adding a personal touchPutting the client first at all timesResponding within contractual SLA’s (Service Level Agreements)Guiding clients with all Employment Law/HR enquiries they might haveProviding as many options to clients as possibleTaking ownership and responsibility of cases to resolve themBuilding strong relationships with clients during each interactionRecording the advice you have given to clients accurately on the databasesSupporting with advice on documentation and information implementationSupporting clients in drafting ad-hoc letters where requiredAdvising in line with the client’s documents and taking their terms and conditions into considerationAttending legal briefings and internal training to make sure the advice you are giving out is compliant with the company’s servicesStudying and staying up to date with any changes in legislation and best practiceDelivering an outstanding service at all timesAttending video conference calls if neededReferring the company’s other services and products to clientsAttending departmental and office team meetingsCarrying out any other tasks deemed necessary by management You Proactive, creative problem solverWilling to learnAbility to communicate effectively with other people in the teamAbility to remain professional and efficient in a fast-paced environmentDynamic and flexible, and able to work under pressureProfessional and responsible attitudeExisting knowledge of Employment Law, HRM and ACAS best practiceEnthusiastic approach to generating new businessAbility to prioritise and organise your work load, and work unsupervisedExcellent written and verbal communication skillsKnowledge and working experience using Microsoft OfficeDriving license and access to a car is preferable due to the location of the officePrevious experience within HR is required in a similar setting, internally for a business or as part of other roles for example management positions On Offer Annual salary up to £35,000Monday to Friday, 9 - 5.30Development and progression25 days holiday + bank holidaysYour birthday offRegular updates on Employment Law, so that you are always up to dateFree Employee Assistance programmePrivate medical with BUPA (with length of service)Social events and department budget for a quarterly day outA senior team that listens to, takes on board and responds to feedbackSalary reviews twice a yearCareer pathways to develop your skills and support your progression through the business

The case advisor role consists of handling of customer case's and their data, logging and inputting this data along with personally dealing with personal customer needs and concerns. Case advisors administrate a business's customer onboarding process, dealing with a number of pre-filtered clients whilst collecting and organising existing data for the use of the company, whilst adhering to existing legislative guidance. Client Details The client we are currently working with are a smart solutions energy firm who provide financial services for savings on gas, heating & electricity to their customers. The company are undergoing a period of extensive improvement in customer services and are looking for case advisors to join at this peak period. Description Key responsibilities include: Handling and dealing with company clientsHandling legislative casesRecording and ordering data Answering queries Delivering information about the clients servicesDealing with outbound/inbound callsReceiving customer feedbackManaging and handling incoming callsAssessing customer needs and requirementsVerifying claimsReporting to team manager Profile The successful candidate is someone who is: An excellent communicator, both written and spokenOrganisedExperienced with 1 year in customer serviceExperienced within a legal backgroundImpartial and confidentialProficient in handling multiple casesEager to learn and grow with the businessAble to adhere to a variety of corporate regulations and internal guidelinesAble to cooperatively or independently workAble to work within a rota scheduleAble to problem solve Job Offer 37.5 hour working weekCommission basedRota working week: 9am-5pm/11am-7pmFull onboarding & trainingPotential bonus in earningsCommunal working environmentInternal progression22 day holidays + bank holidays

A Bit About Us: When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. More About the HR Advisor Role: AO - The Ultimate Destination for Your Career! Our HR Advisors go above and beyond to deliver an outstanding customer experience that is truly defined by our values. Not only do they offer robust and thought-provoking advice to our managers, but they also serve as the driving force behind ensuring our managers receive impartial and up to date guidance and support. With their expertise, rest assured that every decision we make is fair. The team are on a mission to improve practices, make processes more efficient and ensure managers are making fair and ethical decisions. We are a small team with a variety of different skill sets but roll our sleeves up to get things done working together to achieve greatness.At AO, we believe that our employees are our greatest asset, that’s why we offer a range of benefits and opportunities to help you achieve your career! Some of our top perks: Health cover that enables you to receive medical attention and improve your well-being. Access a GP or counsellor whenever you need, and easily reimburse expenses for treatments like physiotherapy, checkups, and dental work with just a click.Enjoy exclusive staff discounts and unlock savings on a wide range of discount perks.Embrace the chance to reap exceptional rewards with our specially crafted long-term bonus plan, exclusively designed for you, our valued AOer. Here's What You Can Expect To Be Doing As Our HR Advisor: Hours: 37.5Shift Pattern: Monday to FridayStart/Finish time: 8:00 am – 4:00 pm, 9:00 am – 5:00 pm or 12:00 – 8.00 pm You will: Manage and respond to queries in our ER ticket system.Complete admin tasks such as issuing meeting invite letters and note-taking.Providing support with drafting outcome letters from cases such as disciplinaries, grievances and appealsBe a first point of contact to guide stakeholders through the correct procedures, following company best practices.Provide guidance that is not only prompt but legally compliant.Manage your caseload and ER matters within remit from inception to completion.Prepare and coach managers on cases such as disciplinary, grievance, poor performance, probation, conducting investigations, preparing documentation, and running a variety of formal meetings.Staff the Manager advice line, alongside your team taking calls from managers across the group.Escalate complex/serious issues to the Senior HR Advisor and HR manager when required.Proactively manage the co-ordination and administration of caseload including any related correspondence.Work with other members of the HR team to ensure cross-collaboration and peer review of advice when needed.Support, review and maintain our HR documentation, including manager guides, letter templates and policies where required A Few Things About Our HR Advisor: Have an in-depth understanding and application of UK Employment LegislationBe organised and can meet tight deadlines and manage busy workloadStrong communication skills, be able to influence at all levels of the businessAbility to deliver pragmatic solutions, with a methodical approach to problem solving.Use your own initiative to enhance working practicesThe ability to be a great team member who supports their colleaguesBe self-motivated, proactive, and flexible. We know we work better when we are together, so all our AO’ers come into the office Monday-Friday. We collaborate more easily, have continual conversations, we’re more creative, give better support and all of this makes us more motivated and even better at what we do. You'll be joining a small collaborative team who support each other to deliver a brilliant service to managers and AOers. If you want to be part of this, get in touch now to find out more. Why Choose AO: We should all feel like we belong. That's why we’re creating a welcoming and inclusive place to work. We know that being different together is our superpower and we celebrate that because it makes us stronger, more creative, and better at what we do. We welcome applications from everyone, so we can make reasonable adjustments to our interview process that meet your needs. Great People Deserve Great Things 33 days holidayAt least 5% contribution pension schemeAttendance BonusEnhanced Maternity, Paternity and Adoption PackagesMake a difference day (x2 fully paid charity days a year)Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. Click ‘Apply’ now to join our family and find out more about the HR Advisor role.