Average Bookings Administrator salary in the UK

Job Title: Booking Co-ordinator Location: Wycombe Hospital, HP11 2TT Trust Location: Buckinghamshire Healthcare NHS Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Buckinghamshire Healthcare NHS Trust is the place for you. About the Trust Buckinghamshire Healthcare Trust provides acute, community and specialist healthcare services to patients across the county of Buckinghamshire, and neighbouring areas. We have over 6,000 highly trained doctors, nurses, midwives, health visitors, therapists, healthcare scientists and other support staff caring for more than half a million patients every year. Our patients are at the heart of everything that we do, and our aim is to provide safe and compassionate care, every time. Our focus is on providing right care, right place, right time, first time and everything we do is aimed at delivering high-quality care when and where our patients need it. What you'll be responsible for: Using the Trust Careflow Electronic Patient Record System and Endoscopy HICCs database to identify and book day case procedures for patients in line with Trust policies and procedures. This will include contacting patients by telephone or letter to inform of admission dates and relevant procedure information.Work independently and without direct supervision using own judgement of urgent matters.Supervise support staff, training and advising as necessary, ensuring work is prioritised correctly and all responsibilities met.Ensure procedure bookings are made in line with priority and waiting lists, ensuring patients do not breach Government/Trust waiting times. Identify any urgent requests or capacity issues within the department. Inform the Administration Manager of any potential breaches that cannot be resolved.Ensure patient adheres to relevant medical criteria for each procedure. You'll learn the following whilst working at the trust: An in depth understanding of the roles and responsibilities involved in working within the NHS Knowledge of the systems used, to effectively complete your role to the highest standard at all times A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation You'll have the following skills/experience: Excellent communication skills- both verbal and writtenMicrosoft office skills- Outlook, Word, and ExcelAbility to meet deadlines and work under pressurePrevious admin experiencePrevious NHS experienceNHS System Knowledge- Careflow, EPR and HICCS (desirable) This role may require you to show evidence of vocational level 3 qualification or at least 2 years administration experience. As a member of NHS Professionals, you have fantastic benefits: Competitive pay rates- work this week, get paid next weekEssential support when you need it- 24/7 365 days- call us anytimeMulti locational- work across neighbouring TrustsManage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphoneVaried working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placementsTraining and development opportunities- Keep up with the essentials and moreBuild holiday allowance for every shift you work- your work life balance is important to usStakeholder pension scheme available- a flexible future for you and yours Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply. Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.

Endoscopy Booking Administrator Location: Brighton Parking: Not Specified Job Type: Temporary Duration of booking: Expected to last up to March 2023 Proposed start date: ASAP Sector: Healthcare Base: Healthcare based Band: 3 Pay Rates: £12.00 Paye Inclusive of holiday pay All of the rates are depending on skill and experience Working Days and Hours: Monday-Friday, 09:00-17:00 Remote working option: Non-Hybrid Role Travelling for work purposes: Not Specified Job Purpose To be the first point of contact for Patients, GP’s, Consultants, Nursing staff, External Agencies, and the multidisciplinary team in regard to any procedure appointment and enquiry Duties To register new patient referrals and send for clinical triage in order for the urgency of the appointment can be highlighted by a clinicianTo index referrals in the Trust referral management system so that the correct clinician can review the referralTo update patient demographic in the Trust patient administration system at the point of referral registrationTo book, amend and cancel outpatient appointments for patients via the telephone to confirm these details by letter using the patient administration systemTo work to targets and objectives, managing workload or telephone calls, booking of appointments, dealing with queries , data management and general daily dutiesTo respond to patient needs and ensure that their individual needs are always met, making adjustments where required in order for them to access the care that they need. For example, booking interpreters for patients where English is not there first languageTo provide and receive complex and sensitive information to and from patients about their appointment and give explanations and instructions clearly and concisely where barriers to communication may existTo raise and escalate any questions where you do not have the solution for the patient so that this can be investigated to ensure that there is no delay to patient treatmentTo follow the patient access policy when booking and amending patient appoints and to always book patients in order, by waiting time and by clinical urgencyTo ensure that the correct appointment type is booked. For example, the correct procedure with the correct Endoscopist in accordance with Department policy and scheduleTo organise hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced SedationTo initiate and arrange blood tests prior to certain proceduresTo update referral urgency and sub-specialty information on the Trust patient administration system following a clinical review of every referralTo answer telephone calls from patients, GP’s, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintainedTo cancel clinics in line with Trust policy, ensuring the correct approval process has been followed. This will involve cancelling patient appointments and where possible re-booking to another dateTo ensure the correct recording of cancellation reason and input into the appropriate system, ensuring that all updates are recorded in the referral commentsTo book 2WW suspected cancer appointments according to national guidelines, ensuring that patients are seen within two weeks of referral and escalating where this is not possible.To ensure the appropriate preparation (prescription medication) and instructions are issued to the patients prior to procedureTo update patient demographics on the Trust patient administration system at time of booking if there has been a changeTo ensure that text message confirmations are sent when making or amending appointmentsTo work under pressure, maintaining the ability to multi-task whilst dealing with complex and sometimes emotional situations, such as cancelling patient appointments at short noticeTo problem solve and escalate any issues and record all information accuratelyTo always maintain professionalism when dealing with patient’s and colleague, ensuring that the expected standards at work are maintainedOrganise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or demands. Escalate as required in order that support/assistance can be arrangedUndertake any other duties that are required in line with the job holder’s grade, experience and job title Qualifications, Skills and Experience 5 GCSE’s or equivalent qualifications including English Language Grade A-CNVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experienceProven experience of providing a customer focussed serviceProven experience in an administrative roleProven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriateProficient IT skills and experience of Microsoft packagesExcellent written and verbal communication skills combined with an effective and courteous telephone mannerAbility to develop and maintain professional relationships across all levels including Senior Clinicians, Administration teams, members of the publicAbility to plan, organise and prioritise workload in a methodical mannerAbility to meet deadlinesGood attention to detail and ability to problem solveAble to use own initiativeTactful and diplomaticReliable and consistentDemonstrate ability to work within a teamCommitment to service development and achieving a high quality serviceProficient IT skills including keyboard skills and experience of Microsoft Office programs Questions Do you have experience working as an Endoscopy Booking Administratorin the NHS or Healthcare? Do you have experience working as a Booking Administrator? Do you have experience working within Endoscopy Department? Are you looking for temporary work? Do you meet the criteria above and available to start immediately?

Endoscopy Booking Administrator Location: Brighton Parking: Not Specified Job Type: Temporary Duration of booking: Expected to last up to March 2023 Proposed start date: ASAP Sector: Healthcare Base: Healthcare based Band: 3 Pay Rates: £12.00 Paye Inclusive of holiday pay All of the rates are depending on skill and experience Working Days and Hours: Monday-Friday, 09:00-17:00 Remote working option: Non-Hybrid Role Travelling for work purposes: Not Specified Job Purpose To be the first point of contact for Patients, GP’s, Consultants, Nursing staff, External Agencies, and the multidisciplinary team in regard to any procedure appointment and enquiry Duties To register new patient referrals and send for clinical triage in order for the urgency of the appointment can be highlighted by a clinicianTo index referrals in the Trust referral management system so that the correct clinician can review the referralTo update patient demographic in the Trust patient administration system at the point of referral registrationTo book, amend and cancel outpatient appointments for patients via the telephone to confirm these details by letter using the patient administration systemTo work to targets and objectives, managing workload or telephone calls, booking of appointments, dealing with queries , data management and general daily dutiesTo respond to patient needs and ensure that their individual needs are always met, making adjustments where required in order for them to access the care that they need. For example, booking interpreters for patients where English is not there first languageTo provide and receive complex and sensitive information to and from patients about their appointment and give explanations and instructions clearly and concisely where barriers to communication may existTo raise and escalate any questions where you do not have the solution for the patient so that this can be investigated to ensure that there is no delay to patient treatmentTo follow the patient access policy when booking and amending patient appoints and to always book patients in order, by waiting time and by clinical urgencyTo ensure that the correct appointment type is booked. For example, the correct procedure with the correct Endoscopist in accordance with Department policy and scheduleTo organise hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced SedationTo initiate and arrange blood tests prior to certain proceduresTo update referral urgency and sub-specialty information on the Trust patient administration system following a clinical review of every referralTo answer telephone calls from patients, GP’s, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintainedTo cancel clinics in line with Trust policy, ensuring the correct approval process has been followed. This will involve cancelling patient appointments and where possible re-booking to another dateTo ensure the correct recording of cancellation reason and input into the appropriate system, ensuring that all updates are recorded in the referral commentsTo book 2WW suspected cancer appointments according to national guidelines, ensuring that patients are seen within two weeks of referral and escalating where this is not possible.To ensure the appropriate preparation (prescription medication) and instructions are issued to the patients prior to procedureTo update patient demographics on the Trust patient administration system at time of booking if there has been a changeTo ensure that text message confirmations are sent when making or amending appointmentsTo work under pressure, maintaining the ability to multi-task whilst dealing with complex and sometimes emotional situations, such as cancelling patient appointments at short noticeTo problem solve and escalate any issues and record all information accuratelyTo always maintain professionalism when dealing with patient’s and colleague, ensuring that the expected standards at work are maintainedOrganise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or demands. Escalate as required in order that support/assistance can be arrangedUndertake any other duties that are required in line with the job holder’s grade, experience and job title Qualifications, Skills and Experience 5 GCSE’s or equivalent qualifications including English Language Grade A-CNVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experienceProven experience of providing a customer focussed serviceProven experience in an administrative roleProven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriateProficient IT skills and experience of Microsoft packagesExcellent written and verbal communication skills combined with an effective and courteous telephone mannerAbility to develop and maintain professional relationships across all levels including Senior Clinicians, Administration teams, members of the publicAbility to plan, organise and prioritise workload in a methodical mannerAbility to meet deadlinesGood attention to detail and ability to problem solveAble to use own initiativeTactful and diplomaticReliable and consistentDemonstrate ability to work within a teamCommitment to service development and achieving a high quality serviceProficient IT skills including keyboard skills and experience of Microsoft Office programs Questions Do you have experience working as an Endoscopy Booking Administratorin the NHS or Healthcare? Do you have experience working as a Booking Administrator? Do you have experience working within Endoscopy Department? Are you looking for temporary work? Do you meet the criteria above and available to start immediately?