Senior Customer Service Manager
Our client, the UK's most comprehensive stockholder of their industry is seeking a Customer Service Supply Chain Manager to join their dynamic senior leadership team. This permanent role involves service delivery and supply chain customer service within purchasing, logistics and complaints teams. The successful candidate will be based in Wednesbury and support operations across the client's 20 service centres. Key Responsibilities: Overseeing customer service delivery within the supply chainManaging and improving the customer experience across multiple service centresCollaborating with the Customer Experience Manager and Operations Director to ensure efficient supply chain processesImplementing strategic initiatives to enhance service delivery and procurement efficiencyLeading and mentoring a team of 20-30 procurement personnel, emphasising strategic developmentReversing the current structure to focus on strategic roles with the support of administrative staffWorking on-site in Birmingham two nights a week, as requiredMaintaining strong, collaborative relationships with internal and external stakeholders Job Requirements: Proven experience in service delivery within the distribution sector or similarStrong background in customer serviceExcellent managerial and leadership abilitiesAbility to strategically plan and restructure team roles efficientlyExcellent communication and interpersonal skillsComfortable working both independently and as part of a teamAbility to travel and stay overnight as required Benefits: Opportunity to work with a leading stockholder of their industryCollaborative and supportive work environmentProfessional development and advancement opportunitiesComprehensive employee benefits packageAccess to a personal trainer and fitness supportLuxurious accommodation when travelling for work If you are a seasoned professional with a passion for enhancing supply chain customer service and are looking for a challenging yet rewarding role, we would love to hear from you. Apply now to join our client's esteemed team and make a significant impact in the industry.
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