Barista
GRIDSERVE® is a tech-enabled sustainable energy business whose purpose is to deliver sustainable energy on the scale needed to move the needle on climate change. To achieve this, it has pioneered a proprietary Sun-to-Wheel ecosystem that involves creating the most advanced hybrid solar + battery farms, developing and managing the UK’s most popular electric vehicle charging infrastructure and launching an innovative electric vehicle leasing programme. Together, this will ensure the rapid decarbonisation of transport is both equitable and affordable. Headquartered in the UK, the multi-award-winning company has been predicated on sustainability, while its guiding values around people, product and the environment are proactively used to guide every decision from top to bottom. GRIDSERVE believes a better and more sustainable future is within our reach. Now is our time to #deliver. We are looking forfriendly, approachable and reliable Retail Assistants/Barista’s and Barista Team Leaders to join the retail team at the world first airsideElectric Forecourt in Gatwick. Key Responsibilities Deliver high quality coffee and food in accordance with brand excellence standards Deliver the highest levels of customer service encouraging positive customer feedback and sales Resolve customer complaints where possible or refer to Assistant General Manager or General Manager where not possible Maintain excellent standards of health, safety and cleanliness in line with health and safety standards Support the team with new customer and sales initiatives Take responsibility for keeping up to date with and understanding all cascaded company and team specific information Operate the till in lie with cash handling process and procedures Utilise company learning platform to stay on top of all mandatory and optional development training Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards Skills/ Experience Required A genuine interest in GRIDSERVE, EV’s and sustainability Good verbal and communications skills Presentable professional appearance Able to work efficiently without close supervision and take initiative Able to multi-task an manage a busy and demanding workload at busier periods Person specification Friendly and approachable Reliable and flexible in approach to work Cares about the product and service they provide Open and honest Innovative, confident, and pro-active approach Be able to work independently and know when to escalate issues Enthusiastic and willing to learn Aligned with GRIDSERVE’s values - find thee on our websie! Must be flexible and willing to work hours ranging from 4:30am to 10pm Candidates must be able to travel to and from the Gatwick Electric forecourts at times when public transport is not available. Parking is available on site. Although working hours will be aligned to core business, candidates will be flexible and willing to work a range of early/late shiftsweekends,and bank holidays when the demands of the role requireto do so Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed. Company Benefits 33 days Annual leave including public holidays Private Health Insurance GRIDSERVE Share Option Scheme 5% Employer Pension Contributions 50% discount on Costa food and free handmade drinks when on shift Enhanced Maternity and Paternity leave Group Income Protection Scheme - providing you with wellbeing support, rehabilitation and the security of regular income if you cannot work because of long-term sickness or injury Wellbeing support: EAP, 24/7 Virtual GP, 24/7 wellbeing helpline, structured counselling, access to the Headspace, professional legal and/or financial guidance, online wellbeing tools and resources A wide variety of discounts via the Spectrum. LIFE App. Discounts across: Beauty and Fragrance, Business & Office, Clothing & Accessories, Education &Electronics, Entertainment, Finance, Flowers and Gifts, Food & Drink, Health & Wellness, Home & Family, Insurance & Protection, Mobile Phone, Motoring, Pets, Sports & Fitness, Tickets (Cinema, Comedy, Concerts, Theatre, Theme Parks) and Travel Access to excellent Learning and Development resources and practical training Access to Salary Sacrifice EV Car Leasing Scheme Car Referral Scheme - refer a friend to the Car Scheme and receive £200 Recruitment Referral Scheme - you can receive up to £500 Cycle to Work with Caboodle - up to £1,000 tax efficient loan on the purchase bike via Salary Sacrifice Free Eye tests and cash towards glasses if required. GRIDSERVE uniform included
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